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I applied via Naukri.com and was interviewed in Aug 2019. There were 3 interview rounds.
I worked as a Customer Care Executive at XYZ Company.
Handled customer inquiries and resolved complaints
Provided information about products and services
Assisted customers in placing orders and tracking shipments
Maintained customer records and updated databases
Collaborated with other departments to resolve customer issues
Received positive feedback from customers for excellent service
To provide a perfect solution, one must understand the problem, analyze all possible options, and communicate effectively with the customer.
Listen carefully to the customer's problem
Ask questions to clarify the issue
Analyze all possible solutions
Communicate effectively with the customer
Provide clear and concise instructions
Follow up to ensure the solution worked
To tolerate client regarding query, one must remain calm, listen actively, empathize, and provide a solution.
Remain calm and composed
Listen actively to the client's query
Empathize with the client's situation
Provide a solution or offer alternatives
Avoid being defensive or argumentative
Thank the client for bringing the issue to your attention
Top trending discussions
I appeared for an interview in Dec 2023.
Accounting related
Journal entry
I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.
They will ask Journal, trail balance
I applied via LinkedIn and was interviewed in Nov 2021. There were 6 interview rounds.
I applied via Campus Placement and was interviewed before Oct 2022. There were 3 interview rounds.
Ratios, quantitative aptitude, GK
Key ratios to consider before giving a loan include debt-to-income ratio, loan-to-value ratio, and credit score.
Debt-to-Income Ratio: This ratio compares a borrower's monthly debt payments to their gross monthly income. A lower ratio indicates a borrower is less risky.
Loan-to-Value Ratio: This ratio compares the loan amount to the appraised value of the collateral. A lower ratio indicates a lower risk for the lender.
Cr...
I applied via Recruitment Consulltant and was interviewed before May 2023. There were 3 interview rounds.
I applied via Job Portal and was interviewed before Sep 2023. There were 2 interview rounds.
About financial analysis and credit analysis
I applied via Naukri.com and was interviewed in Oct 2021. There was 1 interview round.
I applied via Campus Placement and was interviewed in Jul 2023. There were 3 interview rounds.
Financial ratios related to profit and loss statement and balance sheet
The debt coverage ratios that I would consider for analyzing a company are the debt service coverage ratio (DSCR) and the interest coverage ratio (ICR).
Debt service coverage ratio (DSCR) measures a company's ability to cover its debt obligations. It is calculated by dividing the company's operating income by its total debt service.
Interest coverage ratio (ICR) measures a company's ability to cover its interest expenses...
based on 23 reviews
Rating in categories
Gurgaon / Gurugram
10-18 Yrs
Not Disclosed
Relationship Manager
17
salaries
| ₹2.3 L/yr - ₹5 L/yr |
Company Secretary
5
salaries
| ₹5 L/yr - ₹7 L/yr |
Cheif Financial Officer
4
salaries
| ₹25 L/yr - ₹31.8 L/yr |
Senior Officer HR
4
salaries
| ₹4.1 L/yr - ₹5.8 L/yr |
Finance & Accounts Officer
4
salaries
| ₹3.2 L/yr - ₹4.4 L/yr |
Stock Holding Corporation of India
BOBCARD Ltd.
5paisa Capital Ltd.
CareEdge Ratings