Zet Town Customer Service Executive Interview Questions and Answers

Q1. What can you expect from company ?
Add your answer
Q2. How did you feel you get this job.?
Add your answer
Q3. Did you get exciting to join with us
Add your answer
Q4. Did you have intrested to join us
Add your answer
Q5. Any suggestions to give us
Add your answer
Q6. Salary depends on your work
Add your answer

Q1. Share details of your previous job.
Add your answer
Q2. Why should we hire you?
Add your answer
Q3. Why are you looking for a change?
Add your answer
Q4. What are your salary expectations?
Add your answer
Q5. Tell me about yourself.
Add your answer

Q1. What is zomato?
Ans. 
Zomato is a popular online food delivery and restaurant discovery platform.
• Online food delivery service

• Restaurant discovery platform

• Offers reviews, ratings, and menus of restaurants

• Provides options for ordering food online or booking tables at restaurants
Answered by AI
View 1 more answer
Q2. Tell me your Introduction?
Add your answer

What do you mean by customer service experience and why do you think you are fit for this role?

Q1. Tell me about yourself self
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional support and resolving customer issues.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries, complaints, and providing solutions

• Excellent communication and interpersonal skills

• Ability to remain calm and patient in challenging situations

• Proven track record of achieving customer...read more
Answered by AI
View 35 more answers
Q2. Why you want do this job?
Ans. 
I enjoy helping people and providing excellent customer service.
• I have a passion for assisting others and ensuring their satisfaction.

• I have strong communication and problem-solving skills.

• I thrive in a fast-paced and dynamic environment.

• I have previous experience in customer service roles.

• I believe in the importance of building positive relationships with customers.

• I am motivated by the opportunity to make a differenc
Answered by AI
View 9 more answers
Q3. Can u give full time ?
Ans. 
Yes, I can work full time.
• I am available to work full time and commit to the required hours.

• I have no other commitments that would prevent me from working full time.

• I understand the importance of being fully dedicated to providing excellent customer service.

• I am willing to adjust my schedule if needed to meet the demands of the job.
Answered by AI
View 5 more answers
Q4. What is customer relationship management?
Ans. 
Customer relationship management (CRM) is a strategy to manage and improve interactions with customers.
• CRM is a system or approach used by businesses to manage and analyze customer interactions and data.

• It involves collecting and organizing customer information to enhance customer satisfaction and loyalty.

• CRM helps businesses track customer interactions, manage sales leads, and provide personalized customer service.

• It ...read more
Answered by AI
View 7 more answers
Q5. Customer relationship management is a technology for managing all your company's relationship and interaction with customer and potential customer
Add your answer
Q6. How u deal to the customer if he get non veg food instead of veg food ?
Ans. Firstly,l apologies to the customer and assure him that I will act immediately to address his complaint and also provide same meal with extra discount and free complementary drink as a compensation
Answered Anonymously
View 35 more answers
Q7. How you deal to the customer if he complain that delivery boy threaten him ?
Ans. 
I would apologize to the customer and assure them that immediate action will be taken to address the issue.
• Listen attentively to the customer's complaint

• Apologize sincerely for the inconvenience caused

• Assure the customer that their complaint will be taken seriously

• Ask for specific details about the incident

• Document the complaint and escalate it to the appropriate department

• Follow up with the customer to provide updates
Answered by AI
View 8 more answers
Q8. Firstly.l hear the complain and insure that complain is real because some time people lodge fake complain to get free food if complain is real than as a Zomato representative l apologies to the customer on...read more
Add your answer