XXXL Process Associate Interview Questions and Answers

HUB opertions - inbound & outbound

Q1. Who to handle Inbound
Ans. 
Inbound calls should be handled by customer service representatives who are trained to assist customers with their inquiries and concerns.
• Customer service representatives should be knowledgeable about the products or services offered by the company.

• They should have good communication skills to effectively address customer needs and concerns.

• It is important to have a system in place to track and prioritize inbound calls...read more
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Q2. Who to handle manpower
Ans. 
Handling manpower involves effective communication, delegation, motivation, and conflict resolution.
• Effective communication is key to ensure tasks are understood and completed efficiently.

• Delegation of tasks based on individual strengths and skills can improve productivity.

• Motivating employees through recognition, rewards, and career development opportunities can boost morale.

• Resolving conflicts promptly and fairly can...read more
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Q1. Basic information about ourself and little bit about eduaction.
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Q1. How to satisfy customers?
Ans. 
To satisfy customers, it is important to listen to their needs, provide excellent customer service, offer high-quality products/services, and seek feedback for continuous improvement.
• Listen to customer needs and preferences

• Provide excellent customer service

• Offer high-quality products/services

• Seek feedback for continuous improvement
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Q2. One scenerio on the base of customer support.
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Q1. Why u want join this company
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Q1. Previous experiences
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Q2. Which industry you worked so far
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Q1. Previous experiences
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Reasoning based assessment

How to grow and successful

Q1. How many VRIDs can be added to one tour id ?
Ans. 
The number of VRIDs that can be added to one tour ID varies depending on the system's limitations.
• The number of VRIDs that can be added to one tour ID is typically determined by the system's design and limitations.

• Some systems may allow only a limited number of VRIDs per tour ID, while others may have higher limits or no limits at all.

• It is important to check the specific system requirements or guidelines to determine ...read more
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Q2. How many types of VRID are there?
Ans. 
There are 4 types of VRID: Visual, Read/Write, Input, and Delete.
• Visual VRID: Involves viewing information or data.

• Read/Write VRID: Involves reading and writing information or data.

• Input VRID: Involves entering data or information.

• Delete VRID: Involves removing or deleting data or information.
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Q3. What is FMC ?
Ans. 
FMC stands for Frequency Modulation Continuous. It is a method used in signal processing to encode information in a carrier wave by varying the frequency of the wave.
• FMC is commonly used in radio broadcasting to transmit audio signals.

• It is also used in radar systems for target detection and tracking.

• FMC is more resistant to noise compared to amplitude modulation (AM).
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Q4. What is CPT ?
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Q1. Basic questions
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Q1. Amazon leadership principles
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