XL Health Customer Service Representative Interview Questions and Answers for Freshers

To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.

• Highlight the comprehensive coverage and benefits provided by the policy.

• Explain how the policy offers financial protection and peace of mind in case of unexpected events.

• Emphasize the long-term savings and potential cost-effectiveness of the policy.

• Provide examples of how the policy has helped other custo...read more

A relationship officer is responsible for building and maintaining relationships with customers.

• Identifying potential customers and reaching out to them

• Understanding customer needs and providing solutions

• Ensuring customer satisfaction and retention

• Cross-selling and up-selling products and services

• Handling customer complaints and resolving issues

• Maintaining accurate records and reports

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance