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XL Health Customer Service Representative Interview Questions and Answers

Updated 3 Sep 2024

XL Health Customer Service Representative Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Speak about specific topic
  • Ans. 

    Discussing the importance of effective communication in customer service.

    • Effective communication is essential for understanding customer needs and providing satisfactory solutions.

    • Active listening skills help in comprehending customer concerns and addressing them appropriately.

    • Clear and concise language should be used to avoid misunderstandings and confusion.

    • Empathy plays a crucial role in building rapport with custome...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Talk about your last day of college
  • Ans. 

    My last day of college was bittersweet, filled with nostalgia and excitement for the future.

    • Spent time with friends reminiscing about our college memories

    • Attended a farewell party thrown by the college

    • Took one last walk around campus to soak in the memories

    • Received my diploma and felt a sense of accomplishment

    • Started planning for the next chapter of my life

  • Answered by AI

Interview Preparation Tips

Topics to prepare for XL Health Customer Service Representative interview:
  • Talk about Bengaluru
  • Talk about college days
  • Which subject do you like most

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Brief about what is general insurance and uses.
  • Ans. 

    General insurance is a type of insurance that covers non-life assets and liabilities.

    • General insurance policies cover assets such as cars, homes, and businesses.

    • It also covers liabilities such as public liability, professional indemnity, and product liability.

    • General insurance policies are typically short-term and renewable.

    • Examples of general insurance companies include Allianz, AIG, and Zurich.

    • General insurance is di...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Candidate should atleast basic knowledge of general insurance and uses.

Interview Questionnaire 

2 Questions

  • Q1. All about self introduction
  • Q2. General insurance

Interview Questionnaire 

2 Questions

  • Q1. Why should I hire you only??
  • Q2. How will you convince customer to take policy if he say premium is high?
  • Ans. 

    To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.

    • Highlight the comprehensive coverage and benefits provided by the policy.

    • Explain how the policy offers financial protection and peace of mind in case of unexpected events.

    • Emphasize the long-term savings and potential cost-effectiveness of the policy.

    • Provide examples of how the policy has helped other custo...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer for how will you convince customer to take policy is
Sir/Madam, ICICI Lombard General insurance company is the best company in the general insurance sector with a claim settlement ratio of 98.2%
Also will give high value to your vehicle when compared with other companies and we have unique feature of first notification of loss at the time of accident before going to garage

I applied via Referral and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Routine question tell me about your self
  • Q2. Previous experience related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, my sincere advise is to don't join for low package it will impact your entire life
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Many tesing related questions
  • Q2. Define Defect cycle and test process
  • Ans. 

    Defect cycle is the process of identifying, reporting, fixing, and verifying defects in software development. Test process is the systematic approach to testing software.

    • Defect cycle involves identifying defects through testing, reporting them to the development team, fixing them, and verifying the fix.

    • Test process involves planning, designing, executing, and evaluating tests to ensure software meets requirements and i...

  • Answered by AI
Round 3 - Case Study 

Questions on project ..was quite easy

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to crack...be clear and positive ..
Basic knowledge with valid explanations

Skills evaluated in this interview

I applied via Referral and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Basic information Related to insurance sector How to convince clients
  • Q2. 2 rounds are there one by team leader and other by divisional manager don't be nervous just give ur 100 percent

Interview Preparation Tips

Interview preparation tips for other job seekers - All the very best guys don't be nervous just give ur 100 percent in interview u. Will beat it up for sure
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - HR 

(1 Question)

  • Q1. Any topic for 5mins
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Type test

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and confident and have practice on typeing
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is the role responsibility for your
  • Q2. Shelf intro , what you do in last yesterday

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident 💪 and strong communication skills 🙏

XL Health Interview FAQs

How many rounds are there in XL Health Customer Service Representative interview?
XL Health interview process usually has 2 rounds. The most common rounds in the XL Health interview process are One-on-one Round.

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XL Health Customer Service Representative Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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Fast track your campus placements

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XL Health Customer Service Representative Salary
based on 6 salaries
₹2.7 L/yr - ₹3.4 L/yr
At par with the average Customer Service Representative Salary in India
View more details

XL Health Customer Service Representative Reviews and Ratings

based on 3 reviews

4.9/5

Rating in categories

4.8

Skill development

4.8

Work-life balance

4.9

Salary

5.0

Job security

5.0

Company culture

4.4

Promotions

4.7

Work satisfaction

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