Oncquest Laboratories Customer Care Executive Interview Questions and Answers

I am a dedicated and empathetic Customer Care Executive with excellent communication skills.

• I have 3 years of experience in handling customer inquiries and resolving issues.

• I am skilled in active listening and problem-solving, ensuring customer satisfaction.

• I have a proven track record of meeting and exceeding customer service targets.

• I am proficient in using CRM software and have a strong attention to detail.

• I have re...read more

I am fluent in English, Spanish, and French.

• Fluent in English, Spanish, and French

• Can communicate effectively in multiple languages

• Experience in providing customer care in multilingual environments

I have 5 years of experience in management roles, including 2 years as an Assistant Manager.

• Managed a team of 10 employees and successfully increased productivity by 20%

• Implemented new strategies to improve customer satisfaction and received positive feedback

• Trained and mentored new employees, resulting in a decrease in training time by 30%

• Handled customer complaints and resolved issues in a timely and satisfactory man

I am looking for a change to further develop my skills and take on new challenges.

• Seeking new opportunities for growth and advancement

• Interested in expanding my knowledge and experience

• Want to take on more responsibility and leadership roles

• Looking for a company with a strong culture and values

• Desire to work in a different industry or with a different product/service