Wipro IT Administrator Interview Questions, Process, and Tips for Experienced

Q1. Introduce about yourself along with your experience
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Q1. What are the monitoring tools used for customer service?
Ans. 
Monitoring tools for customer service include Zendesk, Freshdesk, and Salesforce Service Cloud.
• Zendesk is a popular customer service software that offers ticketing, self-service options, and reporting capabilities.

• Freshdesk provides a helpdesk ticketing system, knowledge base, and automation tools for customer support.

• Salesforce Service Cloud is a customer service platform that integrates with Salesforce CRM to provide
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Q2. How to extract the MAC address details of the current and remote devices?
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To extract MAC address details of current and remote devices, use command line tools like ipconfig or ifconfig.
• Use ipconfig command in Windows to view MAC address details of current device

• Use ifconfig command in Linux to view MAC address details of current device

• For remote devices, use tools like Nmap to scan the network and retrieve MAC address details
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How do you troubleshoot the Microsoft applications?

Q1. Tell me about yourself 😑.
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Q2. What was your rolls and responsibilties
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I was responsible for managing IT systems, networks, and security protocols.
• Managed and maintained IT systems and networks

• Implemented and monitored security protocols

• Provided technical support to end users

• Performed regular system backups and updates
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Q1. Releted to work type.
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Q2. Blue dump error, how can you resolve it.
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Blue dump error is a Windows stop error that occurs when the system encounters a critical error and has to stop completely.
• Check for recently installed hardware or software that may be causing the issue

• Run a memory diagnostic test to check for any issues with RAM

• Update device drivers to ensure compatibility and stability

• Check for disk errors using CHKDSK command

• Restore system to a previous stable state using System Res
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Q1. Wonderful Experience. Chandra was exceptionally nice.
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Q1. Details about active directory
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Q1. What is Active Directroy ? What is WLAN WAN ? How to Configure router ?
Ans. 
Active Directory is a Microsoft service that manages network resources and user accounts. WLAN WAN is a wireless network technology. Router configuration involves setting up network settings and security protocols.
• Active Directory is used to authenticate and authorize users and computers in a network

• WLAN WAN is a wireless network that connects devices over a wide area network

• Router configuration involves accessing the ...read more
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Q2. Hr Saley Discussion
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