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based on 50.8k Reviews

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Wipro Csr and Services Associate Interview Questions and Answers

Updated 1 Feb 2024

Wipro Csr and Services Associate Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. TELL ME ABOUT YOURSELF
  • Q2. Why should we hire you
  • Q3. Describe about your native place
Round 2 - Group Discussion 

What do you think of growth of IT Sector in india

Round 3 - One-on-one 

(3 Questions)

  • Q1. What are your strengths and weakness
  • Q2. Why should we hire you
  • Q3. Describe one difficult stuation u faced
  • Ans. 

    Dealing with an angry customer who had a billing issue

    • Customer was upset about an incorrect charge on their bill

    • Remained calm and empathetic while listening to their concerns

    • Researched the issue and found that there was indeed an error

    • Apologized for the mistake and assured the customer that it would be resolved

    • Worked with the billing department to rectify the error and refund the customer

    • Followed up with the customer t

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare about the history of the company

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service professional with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and resolving issues efficiently

    • I am a strong communicator and problem-solver

    • I am committed to providing excellent service and building positive relationships with customers

  • Answered by AI
  • Q2. Tell about our company?
  • Ans. 

    Our company is a leading provider of customer service solutions in the retail industry.

    • Founded in 2005

    • Headquartered in New York City

    • Specializes in providing personalized customer service experiences

    • Works with top retail brands such as Macy's and Nordstrom

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The first step in identifying your dream job is to figure out your passions and interests. Consider what you enjoy doing and what makes you
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yoursel
  • Ans. 

    I am a dedicated and experienced customer service executive with a strong focus on providing exceptional support to customers.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information

    • I have a proven track record of meeting and exceeding customer satisfaction goals

    • I am proficient in using CRM systems and have strong com

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected

I applied via Campus Placement and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Group discussion with very important

Round 3 - One-on-one 

(3 Questions)

  • Q1. Hai iam nsivaramakrishna thanks for the information contained in this email address
  • Q2. I can send today my full profile myself only
  • Q3. When Jain job opportunities

Interview Preparation Tips

Interview preparation tips for other job seekers - Myself only my number XXXXXcell this number
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. I Introduced My self and Previous my Experience I Introduce? I Dream In my career Our Cognizant Company?
  • Q2. I Introduced My self and Previous Experience Skills

Interview Preparation Tips

Topics to prepare for Cognizant Customer Service Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - I Love Family and There was Financially Issues That's why I Chose them....?

I applied via Job Fair and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(6 Questions)

  • Q1. What is the first advise for Justin
  • Q2. What is the first time bijness devlopement advisor
  • Q3. Anything people satyfay for the first advise for Justin
  • Q4. Any idea about the sell
  • Ans. 

    Yes, I have an idea about the sell.

    • I am familiar with the products and services we offer.

    • I have experience in sales and customer service.

    • I am knowledgeable about current promotions and discounts.

    • I am confident in my ability to communicate the value of our offerings to customers.

  • Answered by AI
  • Q5. Any work for Team leader supervisor Bijness devlopement
  • Q6. Any questions for Justin Bieber performs during the sell

Interview Preparation Tips

Interview preparation tips for other job seekers - Any idea about the sell, and satyfay benefits of organization, bijness devlopement bijness advisor
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Tell me about your self
  • Ans. 

    Experienced customer service executive with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle high-pressure situations and difficult customers

    • Proven track record of meeting and exceeding customer satisfaction goals

  • Answered by AI

I applied via Approached by Company and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.

    • I have over 5 years of experience in the customer service industry.

    • I am skilled in handling customer inquiries, resolving complaints, and providing accurate information.

    • I have a proven track record of maintaining high customer satisfaction ratings.

    • I am proficient in using customer service software a...

  • Answered by AI
  • Q2. Which is more important luck or hardwork?
  • Ans. 

    Both luck and hard work are important, but hard work is more reliable and consistent in achieving success.

    • Hard work is the key to success as it allows individuals to develop skills, gain knowledge, and improve performance.

    • Luck may play a role in certain situations, but it is unpredictable and cannot be relied upon.

    • Hard work leads to personal growth and self-improvement, while luck is often seen as being out of one's co...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Genpact Customer Service Executive interview:
  • Spoken English
Interview preparation tips for other job seekers - Prepare communication skills daily. Spoken English with neutral accent and on the spot description of something is required to be practiced daily .

CSR Executive Interview Questions & Answers

TCS user image TRISHALA RATHORE

posted on 4 Mar 2022

Round 1 - Group Discussion 

In 2016 I was in my college day at that time . Group discussion we got one topic their were 2 team we were debating on a social topic. Interviewer was noticing the communication skills and confidence . It went smooth.

Round 2 - Aptitude Test 

Well this was pen paper round all numerical and gramma question It was based normal apptitude test.

Round 3 - One-on-one 

(1 Question)

  • Q1. This was the third and the last round I went through the interview process this was telephonic round.. it was easy going. Tell me about your self? Where do you want to see yourself in 5 years? Why do we h...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Keep yourself calm and be good on your communication.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why should we hire you?
  • Q4. What are your strengths and weaknesses?
  • Q5. Tell me about yourself.
  • Q6. Where do you see yourself in 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - Hgfgkpk gfhjn hxjejidjdhhdudiosjss sjushshhshsdd

Wipro Interview FAQs

How many rounds are there in Wipro Csr and Services Associate interview?
Wipro interview process usually has 3 rounds. The most common rounds in the Wipro interview process are HR, Group Discussion and One-on-one Round.

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Wipro Csr and Services Associate Salary
based on 5 salaries
₹3.1 L/yr - ₹4.5 L/yr
28% more than the average Csr and Services Associate Salary in India
View more details

Wipro Csr and Services Associate Reviews and Ratings

based on 4 reviews

4.5/5

Rating in categories

3.7

Skill development

4.3

Work-Life balance

2.2

Salary & Benefits

4.1

Job Security

3.7

Company culture

2.8

Promotions/Appraisal

3.3

Work Satisfaction

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