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Willis Towers Watson Service Desk Analyst L2 Interview Questions and Answers for Experienced

Updated 2 Sep 2024

Willis Towers Watson Service Desk Analyst L2 Interview Experiences for Experienced

1 interview found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2023. There were 5 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Daily roles in current job
  • Ans. 

    Providing technical support to end users, troubleshooting hardware and software issues, escalating complex problems to L3 support.

    • Responding to service desk tickets and resolving issues within SLA

    • Assisting users with software installations and configurations

    • Troubleshooting network connectivity issues

    • Escalating complex technical issues to L3 support team

    • Documenting troubleshooting steps and resolutions

  • Answered by AI
Round 2 - Technical 

(3 Questions)

  • Q1. P1 ,P2 ticket handling
  • Q2. VPN and authentication methods
  • Q3. O365 application issues
Round 3 - Aptitude Test 

Grammar, Verbal test

Round 4 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Job experience and know how of the position
Round 5 - Client Interview 

(2 Questions)

  • Q1. Client expectations
  • Q2. Scenario based technical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Normal technical interview with scenario based questions

Interview questions from similar companies

Analyst Interview Questions & Answers

Citco user image Anonymous

posted on 14 Nov 2021

I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is hedge fund and its type of structure
  • Ans. 

    A hedge fund is an investment fund that pools capital from accredited individuals or institutional investors and invests in a variety of assets.

    • Hedge funds are typically only available to accredited investors due to their high-risk nature.

    • They use a variety of investment strategies, including long and short positions, leverage, and derivatives.

    • Hedge funds are structured as limited partnerships, with the fund manager as...

  • Answered by AI
  • Q2. Basic questions about financial markets, equities, bond, derivatives

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for basics of financial markets

I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Coding Test 

Intermediate

Round 2 - Technical 

(1 Question)

  • Q1. Based on resume and skills you mentioned
Round 3 - HR 

(1 Question)

  • Q1. General questions and CTC discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Go for the Full time employment hiring events and don't prefer to work as Intern in Deloitte

Analyst Interview Questions & Answers

PwC user image Anonymous

posted on 8 Jan 2021

I applied via Referral and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. The interview was very professional and the questions were basic as it was my first job. Questions were specific to economics and the interviewers were very cordial.

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident and show enthusiasm to learn as a person who is more enthusiastic is chosen over the one who is technical but not willing to be an active learner. All the best.

I appeared for an interview before Jan 2021.

Interview Questionnaire 

1 Question

  • Q1. Most questions were automation and manual testing concept based

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn the basic testing concepts. Keep automation coding knowledge

I applied via Campus Placement and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Audit related

Interview Preparation Tips

Interview preparation tips for other job seekers - nothing much is asked but be sure that you are not gonna get real work at sdc and no value addition will be there thus think before you join

I appeared for an interview before Jun 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: McKinsey looks for a spike in your resume, people who have commendable achievements is their field of choice, academics, extra curriculars or sports. So be sure to make your resume accordingly. McKinsey adds a lot of weight-age to formal awards, scholarships, achievements (like inter-IIT) etc. But if you don?t have them (like me) you just have to make extra effort to show that you have equivalent achievements.

Round: Technical + HR Interview
Experience: First I was asked about myself and mostly my connection to dance and the dance club. (Some interviewers do this to make you comfortable at the same time analyzing your personality). In the first interview I was given an estimation case about the dish TV industry. Here the interviewer was mostly interested in my approach to solving the problem and if applicable my numerical skills. The second interview was a pure business case about the printing business. Here my creativity and business sense (read common sense as applicable to a business situation) was put to test.
Tips: Take on every interview as if that job doesn?t mean anything to you.

Interview Preparation Tips

Round: Interview
Experience: Quizzed on opinions of the Construction Industry.

General Tips: 1. Be prepared on the courses and project works that you mention in your resume2. Read newspapers, blogs about the construction industry and keep yourself updated
Skill Tips: """"
Skills: Infrastructure Planning, Infrastructure Management, Construction Management, Project Management
College Name: VIT Chennai

Interview Preparation Tips

Round: Test
Experience: Deloitte selection procedure involves a written test which is
same as CAT format (certainly not that tough). Though I had not joined any test series to prepare for it, but I must strongly recommend that you should actually join a test series (provided by Career Launcher or
TIME). This test series will actually help you to synchronize your mind to the format and moreover it would help to refresh the question solving skills which you used to exercise while preparing for JEE.

Round: Group Discussion
Experience: general topic is given (mostly it is as to how you would go for implementing a new type of technology in a company, and hence you all have to decide the stepwise procedure for the implementation), then whole of the group is called in presentation room where each one is told personally to speak about the same topic as that of GD. This constitutes
second round. Finally, if you clear it, you get to face the interviews.
Tips: From now onwards, start reading newspaper daily. Just give at least one hour reading the editorials from newspaper and make it your habit. Not only for GD's, but for life in general, its very important that you should have a certain view about things happening around you and in the world and newspapers are the best thing which help you form your views and also know about the expert opinions on day to day topics. So, make sure that you read newspaper daily.

Round: Other Interview
Experience: For interview, main thing is that you should be well conversed about everything you have mentioned on your resume. So, before you go for any interview, just make sure that you can speak about for 5 minutes on
every single thing in resume. Deloitte is a company which is open for all the btech students and hence its mainly looking for the students who have a right attitude and are good at their interests.
Tips: have a perfect set of communication skills. I had not done
any special type of preparations for the interview or group discussions but all these skills actually developed during these years. I would advise that in order to gain more confidence at speaking, you should start taking challenges from now on and should actively participate in any sort of debates and GD.

College Name: IIT Roorkee

Interview Questionnaire 

4 Questions

  • Q1. Will you join our company if you were to be posted in Aizwal?
  • Ans. 

    Yes, I am open to working in Aizwal and excited about the opportunity.

    • I am willing to relocate for the right opportunity

    • I am excited about exploring a new city and culture

    • I am committed to my work and will give my best effort regardless of location

  • Answered by AI
  • Q2. Why do you want to join our company?
  • Ans. 

    I am impressed with the company's reputation and growth potential.

    • I have researched the company and its achievements.

    • I am excited about the company's mission and values.

    • I believe my skills and experience align with the company's needs.

    • I am looking for a challenging and rewarding career opportunity.

    • I am impressed with the company's commitment to innovation and technology.

  • Answered by AI
  • Q3. Do you have any aim in life?
  • Ans. 

    Yes, my aim in life is to become a successful data analyst and contribute to the growth of the organization.

    • I want to constantly improve my skills and knowledge in data analysis

    • I aim to work with a team of experts and learn from them

    • I want to use my analytical skills to solve complex business problems

    • I hope to make a positive impact on the organization's growth and success

  • Answered by AI
  • Q4. Idiot, rascal, dumbo... These are the kind of words your manager says to you on a general basis. How would you receive them even if the mistake isn't yours?

Interview Preparation Tips

Round: Test
Experience: Everything was objective. Not sure about the cutoff but they selected about 12 members. Quantitative+verbal questions were asked.
Duration: 180 minutes

Round: Group Discussion
Experience: We got 2mins for preparing before the GD began.

Group strength was minimal and. some people didn’t even speak making it easier to get through this round.
Tips: Speaking skills are required. Put forward sensible points. Leadership quality will help. Drive the group to discuss your point.
Duration: 10 minutes

Round: HR Interview
Tips: The spirit with which you deal the interview matters most. If it is a stress interview, try to be as cool as possible.

General Tips: I started towards the ending of October. It would definitely help if I had started earlier. If you are aiming for deloitte you don't have start anytime earlier than october. As many don't aim for deloitte please don't start late and repent later. There will be plenty of time during the semester to prepare for whatever profile and job you are aiming for.





2nd & 3rd years

If you are aiming for core companies get a very good project, you can pitch about. The project has to be purely linked to the dept concept. For example, in civil engineering I did a project on fusing BIM and Gaming. Although it seems cool, it doesn't help at all as far as core interview is concerned



In general if a person is aiming at a finance or a banking company at least one internship in the respective field SHOULD be done to bring weight to your resume.
Skill Tips: Any courses relating to infrastructure (IPM – offered by Ashwin Mahalingam ofCivil Dept will help).

Any BTP relating to infrastructure – like socio-economic evaluation of a project,that they liked in the resume, or performance in previous rounds etc.)taking BIM to govt, policy considerations etc would be job-fetchers.
College Name: IIT MADRAS

Willis Towers Watson Interview FAQs

How many rounds are there in Willis Towers Watson Service Desk Analyst L2 interview for experienced candidates?
Willis Towers Watson interview process for experienced candidates usually has 5 rounds. The most common rounds in the Willis Towers Watson interview process for experienced candidates are HR, Technical and Aptitude Test.
What are the top questions asked in Willis Towers Watson Service Desk Analyst L2 interview for experienced candidates?

Some of the top questions asked at the Willis Towers Watson Service Desk Analyst L2 interview for experienced candidates -

  1. Scenario based technical questi...read more
  2. P1 ,P2 ticket handl...read more
  3. VPN and authentication meth...read more

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