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Willis Towers Watson Service Desk Analyst L2 Interview Questions and Answers

Updated 2 Sep 2024

Willis Towers Watson Service Desk Analyst L2 Interview Experiences

1 interview found

Service Desk Analyst L2 Interview Questions & Answers

user image Anonymous

posted on 2 Sep 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2023. There were 5 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Daily roles in current job
  • Ans. 

    Providing technical support to end users, troubleshooting hardware and software issues, escalating complex problems to L3 support.

    • Responding to service desk tickets and resolving issues within SLA

    • Assisting users with software installations and configurations

    • Troubleshooting network connectivity issues

    • Escalating complex technical issues to L3 support team

    • Documenting troubleshooting steps and resolutions

    • Answered by AI
    Add your answer
Round 2 - Technical 

(3 Questions)

  • Q1. P1 ,P2 ticket handling
    • Add your answer
  • Q2. VPN and authentication methods
    • Add your answer
  • Q3. O365 application issues
    • Add your answer
Round 3 - Aptitude Test 

Grammar, Verbal test

Round 4 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Job experience and know how of the position
    • Add your answer
Round 5 - Client Interview 

(2 Questions)

  • Q1. Client expectations
    • Add your answer
  • Q2. Scenario based technical questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Normal technical interview with scenario based questions

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90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Senior Associate Interview Questions & Answers

PwC user image Anonymous

posted on 11 Oct 2020

I applied via Campus Placement and was interviewed in Apr 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Mention key Audit matters with example
  • Ans. 

    Key audit matters are significant areas of the audit that require the most attention and have the highest risk of material misstatement.

    • Revenue recognition

    • Impairment of assets

    • Valuation of inventory

    • Going concern

    • Related party transactions

    • Taxation

    • Litigation and claims

    • Acquisitions and disposals

    • Pensions and other post-employment benefits

    • Financial instruments

    • Business continuity and disaster recovery

    • IT systems and controls

    • Answered by AI
    Add your answer
  • Q2. Consequence of non deducting TDS
  • Ans. 

    Non deduction of TDS can lead to penalties and legal consequences.

    • Non deduction of TDS can result in penalties and interest charges.

    • The taxpayer may also face legal consequences and prosecution.

    • The deductee may face difficulties in claiming credit for the tax deducted at source.

    • Non deduction of TDS can also lead to increased scrutiny from tax authorities.

    • For example, if an employer fails to deduct TDS on salary payment...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare CV with answers ready to all aspects of it.

Senior Associate Interview Questions & Answers

Bain & Company user image Anonymous

posted on 21 Nov 2021

I applied via Campus Placement and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Guestimate - number of anu malik music CDs sold in 1995
  • Ans. 

    Approximately 1 million Anu Malik music CDs were sold in 1995.

    • Anu Malik was a popular music composer in the 90s

    • CDs were the primary mode of music distribution in 1995

    • Assuming Anu Malik's popularity, 1 million CDs sold seems reasonable

    • Answered by AI
    Add your answer
  • Q2. Case - increase Starbucks sales in India
  • Ans. 

    Increase Starbucks sales in India case

    • Conduct market research to understand local preferences and culture

    • Develop a menu that caters to Indian tastes, such as adding more tea-based drinks

    • Partner with local businesses and influencers to increase brand awareness

    • Offer promotions and discounts to attract new customers

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Interview Preparation Tips

Interview preparation tips for other job seekers - Stay calm, it's more of a discussion

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Deloitte user image Anonymous

posted on 20 Mar 2022

I applied via Company Website and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Online aptitude test with English grammar and math skills

Round 2 - HR 

(3 Questions)

  • Q1. What is your family background?
    • Add your answer
  • Q2. Tell me about yourself.
    • Add your answer
  • Q3. What have you studied so far
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive and you will crack the interview

Analyst Interview Questions & Answers

PwC user image Anonymous

posted on 29 Nov 2022

I applied via Campus Placement and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Maths, reasoning di are the key subject that they took

Round 3 - One-on-one 

(2 Questions)

  • Q1. Strength and weakness
    • Add your answer
  • Q2. Why should we hire you
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for the aptitude test
They make take excel test if required
They may ask you about relocation

Senior Associate Interview Questions & Answers

PwC user image

posted on 16 Nov 2021

I applied via Campus Placement and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What are audit assertions?
  • Ans. 

    Audit assertions are the claims made by management regarding the accuracy and completeness of financial statements.

    • Audit assertions are used by auditors to assess the risk of material misstatement in financial statements.

    • There are six types of audit assertions: existence, completeness, accuracy, valuation, rights and obligations, and presentation and disclosure.

    • For example, existence assertion refers to whether the ass...

    • Answered by AI
    View 1 more answer
  • Q2. Then they ask me about cut off procedure, which is taken out from my previous answer?
  • Ans. It means procedure applied to the accounting period to ensure that all the transaction relevant to reporting period has been recorded.for ex. Insurance premium given for next year is recorded under prepaid exp.
    • Answered by Himanshu Sharma
    Add your answer
  • Q3. What is materiality concept and they give me pen and paper to solve some practical question about AS-22 like permanent difference, temporary difference,deferred tax assets and liability
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - From my experience and I also heard from my colleagues that same questions was asked to most of us.interviewers were friendly.I think they are judging the confidence only because these are the basic questions if you are from accounts and audit background.

Analyst Interview Questions & Answers

Deloitte user image Anonymous

posted on 31 Dec 2021

I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your Btech projects you have done and where do yourself in next 10 years
  • Ans. Explained my project and where I see myself , in a good position in deloitte
    • Answered Anonymously
    Add your answer
  • Q2. Explained my
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in yourself and give it

Senior Associate Interview Questions & Answers

PwC user image Anonymous

posted on 27 May 2021

I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Understand the core values of PwC and its relationship with current and future expectations
  • Ans. 

    PwC's core values include teamwork, excellence, and leadership. They strive to meet current and future expectations through innovation and collaboration.

    • PwC values teamwork, excellence, and leadership

    • They prioritize innovation and collaboration to meet current and future expectations

    • PwC aims to provide quality service to clients and contribute to society

    • They prioritize diversity and inclusion in their workforce

    • PwC enco...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple and effective.
Provide reasoning for your answer and relate it PwC’s core values

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Deloitte user image Anonymous

posted on 18 Aug 2021

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. All the questions related to my previous process
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was very good experience

Analyst Interview Questions & Answers

Deloitte user image Anonymous

posted on 20 Mar 2021

I applied via Naukri.com and was interviewed in Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Mostly they will ask you about your previous projects and company experience.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, that's the most important thing for the interview. Be honest with yourself and your skills. If you have any doubts, make sure to ask them as the interviewers will listen to them actively. Make sure to let them know your area of interest and your future aspirations.
More about working at Willis Towers Watson

Willis Towers Watson Interview FAQs

How many rounds are there in Willis Towers Watson Service Desk Analyst L2 interview?
Willis Towers Watson interview process usually has 5 rounds. The most common rounds in the Willis Towers Watson interview process are HR, Technical and Aptitude Test.
What are the top questions asked in Willis Towers Watson Service Desk Analyst L2 interview?

Some of the top questions asked at the Willis Towers Watson Service Desk Analyst L2 interview -

  1. Scenario based technical questi...read more
  2. P1 ,P2 ticket handl...read more
  3. VPN and authentication meth...read more

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