Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Willis Towers Watson Team. If you also belong to the team, you can get access from here

Willis Towers Watson Verified Tick

Compare button icon Compare button icon Compare
3.8

based on 855 Reviews

Play video Play video Video summary

Filter interviews by

Willis Towers Watson Service Desk Analyst L2 Interview Questions and Answers

Updated 2 Sep 2024

Willis Towers Watson Service Desk Analyst L2 Interview Experiences

1 interview found

Service Desk Analyst L2 Interview Questions & Answers

user image Anonymous

posted on 2 Sep 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2023. There were 5 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Daily roles in current job
  • Ans. 

    Providing technical support to end users, troubleshooting hardware and software issues, escalating complex problems to L3 support.

    • Responding to service desk tickets and resolving issues within SLA

    • Assisting users with software installations and configurations

    • Troubleshooting network connectivity issues

    • Escalating complex technical issues to L3 support team

    • Documenting troubleshooting steps and resolutions

    • Answered by AI
    Add your answer
Round 2 - Technical 

(3 Questions)

  • Q1. P1 ,P2 ticket handling
    • Add your answer
  • Q2. VPN and authentication methods
    • Add your answer
  • Q3. O365 application issues
    • Add your answer
Round 3 - Aptitude Test 

Grammar, Verbal test

Round 4 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Job experience and know how of the position
    • Add your answer
Round 5 - Client Interview 

(2 Questions)

  • Q1. Client expectations
    • Add your answer
  • Q2. Scenario based technical questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Normal technical interview with scenario based questions

Top trending discussions

View All
Interview Tips & Stories
5d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
Got a question about Willis Towers Watson?
Ask anonymously on communities.

Interview questions from similar companies

Analyst Interview Questions & Answers

PwC user image Anonymous

posted on 8 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Accounting entries Questions around your previous job.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just answer what ever you know with confidence. You don't need to bluff

Analyst Interview Questions & Answers

Ernst & Young user image Anonymous

posted on 29 Apr 2021

I applied via Company Website and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Basic about Derivative products relevant to profile
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview process was good and quick, HR process took way much time.

Analyst Interview Questions & Answers

Deloitte user image Anonymous

posted on 8 May 2021

Interview Questionnaire 

1 Question

  • Q1. Testing concepts
    • Add your answer

Senior Associate Interview Questions & Answers

Ernst & Young user image Anonymous

posted on 11 Jul 2022

I applied via Referral and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Most of questions were based on IND AS since this role was in Assurance service line under Financial accounting and advisory services.
    • Add your answer
  • Q2. Questions were from IND AS AS 115,116 103 and why want to work with EY values of EY etc. and yeah i question that remains same in every interview was Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be honest with your resume and calm during interview.

Analyst Interview Questions & Answers

Deloitte user image

posted on 21 Aug 2022

I applied via Amcat and was interviewed before Aug 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

There will be 2 question in coding
You need to complete 1 full to pass the exam
Complexity will be Medium

Round 3 - Technical 

(1 Question)

  • Q1. You need to prepare each and every point from resume,they will ask each and every point question
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. They will discuss about the company terms and conditions and salary also
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare yourself as much as possible and crack the interview.

Analyst Interview Questions & Answers

Deloitte user image Anonymous

posted on 18 Aug 2021

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. All the questions related to my previous process
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was very good experience

Analyst Interview Questions & Answers

Ernst & Young user image Anonymous

posted on 23 Aug 2021

I was interviewed in Feb 2021.

Interview Questionnaire 

1 Question

  • Q1. About yourself, work expectations, & stability.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Regular interviews, not very fancy. Just to try to be yourself and answer extremely honestly. Ask fair questions to the interviewer. Don't cross a line if the interviewer is being candid, it is not a 2 way street to set a first impression especially.

Analyst Interview Questions & Answers

Deloitte user image Anonymous

posted on 15 Aug 2021

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. How well do you know Excel?
    • Add your answer
  • Q2. What job you are giving an interview for??
    • Add your answer
  • Q3. Who are the clients of Deloitte?
  • Ans. 

    Deloitte's clients are diverse and include businesses, governments, and non-profit organizations.

    • Deloitte serves clients in various industries such as healthcare, financial services, technology, and consumer products.

    • Their clients range from small startups to large multinational corporations.

    • They also work with government agencies and non-profit organizations.

    • Examples of their clients include Amazon, Coca-Cola, and the

    • Answered by AI
    Add your answer
  • Q4. Different businesses of Deloitte
  • Ans. 

    Deloitte offers a range of services across various industries including audit, consulting, tax, and advisory.

    • Audit and Assurance

    • Consulting

    • Tax

    • Advisory

    • Financial Advisory

    • Risk Advisory

    • Technology Consulting

    • Human Capital

    • Strategy and Operations

    • Mergers and Acquisitions

    • Analytics and Cognitive

    • Cybersecurity

    • Supply Chain and Manufacturing Operations

    • Real Estate

    • Government and Public Services

    • Life Sciences and Healthcare

    • Consumer and In...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Read the JD well in advance and learn excel well

Analyst Interview Questions & Answers

Deloitte user image Anonymous

posted on 6 Jan 2022

I was interviewed before Jan 2021.

Interview Questionnaire 

1 Question

  • Q1. Most questions were automation and manual testing concept based
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn the basic testing concepts. Keep automation coding knowledge
More about working at Willis Towers Watson

Willis Towers Watson Interview FAQs

How many rounds are there in Willis Towers Watson Service Desk Analyst L2 interview?
Willis Towers Watson interview process usually has 5 rounds. The most common rounds in the Willis Towers Watson interview process are HR, Technical and Aptitude Test.
What are the top questions asked in Willis Towers Watson Service Desk Analyst L2 interview?

Some of the top questions asked at the Willis Towers Watson Service Desk Analyst L2 interview -

  1. Scenario based technical questi...read more
  2. P1 ,P2 ticket handl...read more
  3. VPN and authentication meth...read more

Tell us how to improve this page.

Willis Towers Watson Interviews By Designations

Interview Questions for Popular Designations

Willis Towers Watson Service Desk Analyst L2 Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

Interview Questions from Similar Companies

Deloitte Interview Questions
3.8
 • 2.8k Interviews
PwC Interview Questions
3.4
 • 1.4k Interviews
Ernst & Young Interview Questions
3.4
 • 1.1k Interviews
KPMG India Interview Questions
3.5
 • 791 Interviews
ZS Interview Questions
3.3
 • 449 Interviews
McKinsey & Company Interview Questions
3.8
 • 237 Interviews
Gallagher Interview Questions
3.7
 • 217 Interviews
BCG Interview Questions
3.7
 • 196 Interviews
Citco Interview Questions
3.1
 • 138 Interviews
Bain & Company Interview Questions
3.8
 • 105 Interviews
View all

Fast track your campus placements

DG Ruparel College of Arts Science & Commerce, Mumbai Placement Questions
1 Interview
Mulund College of Commerce, Mumbai Placement Questions
1 Interview
View all
Willis Towers Watson Salaries in India
Senior Advisor
1.2k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Advisor
680 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Analyst
451 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Associate
434 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Analyst
350 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Willis Towers Watson with

Marsh McLennan

4.0
Compare

Aon

3.8
Compare

Mercer

3.7
Compare

Gallagher

3.7
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview