Williams Lea Client Account Manager Interview Questions and Answers

Q1. Tell me something about yourself?
Ans. 
I am a dedicated and experienced professional with a strong background in leadership and team management.
• Over 5 years of experience in retail management

• Proven track record of increasing sales and improving customer satisfaction

• Skilled in training and developing staff to achieve their full potential
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Q2. Tell me something about your current profile and job responsibilities.
Ans. 
I am currently working as a Senior Sales Executive, responsible for managing key client accounts and leading a team of sales representatives.
• Managing key client accounts to ensure customer satisfaction and retention

• Leading a team of sales representatives to achieve sales targets

• Developing and implementing sales strategies to drive revenue growth

• Analyzing market trends and competitor activities to identify opportunities
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Q1. Current role requirements and how relevant your profile is?
Ans. 
My current role involves managing a team, handling customer complaints, and ensuring store operations run smoothly.
• Experience in team management and customer service is crucial for the Assistant Manager role.

• I have successfully resolved customer complaints and implemented strategies to improve customer satisfaction.

• I have also demonstrated strong organizational skills in overseeing store operations and ensuring efficie
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Q2. Are you comfortable with nigh shift?
Ans. 
Yes, I am comfortable with night shifts and have experience working during those hours.
• I have previous experience working night shifts in my current role.

• I am able to adjust my sleep schedule to accommodate working at night.

• I understand the importance of being alert and focused during night shifts.

• I am willing to work night shifts as needed to support the team and business operations.
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Q1. Power bi , power query, Excel
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Q1. Tell me about yourself.
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Q2. How do you maintain NPS scores?
Ans. 
Maintain NPS scores by focusing on customer feedback, addressing issues promptly, and training staff.
• Regularly collect and analyze customer feedback through surveys and reviews

• Address any negative feedback or issues promptly to improve customer satisfaction

• Provide ongoing training and support to staff to ensure they deliver excellent customer service

• Implement strategies to exceed customer expectations and create memora...read more
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Logical and mathematical

Q1. Hardware support
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Q2. Server support awareness. Aware about hardware components and it functionality
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Core area related questions, technical part as well as general non technical part of like your way of doing works and handling teams , decision making power and strategy to overcome bad condition if facing within your work. Etc

Q1. About previous experience
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Q2. Scenario based questions
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Q1. About shrinkage, Attrition
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Q2. Client based questions
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Q1. What are your Roles and responsibilities as a Team Lead?
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Q2. What is Attrition formula?
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Q3. Tell me any challenging situation which you faced ?
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Q4. Why do you want to switch the organization?
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Q5. What is 76 modifier and why do we use it ?
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Q6. What was your Overall outstanding AR value ?
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Q7. Tell me any finding which helped in reducing the denials?
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Q1. What do you mean by Root cause analysis, SAP entry of accounts payable
Ans. 
Root cause analysis is a problem-solving technique to identify the underlying cause of an issue. SAP entry of accounts payable is the process of recording and managing the company's financial obligations.
• Root cause analysis involves identifying the problem, gathering data, analyzing the data, identifying the root cause, and implementing a solution.

• SAP entry of accounts payable involves recording and managing the compan...read more
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Q2. Questions related to team handling skills
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