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WHSmith Interview Questions, Process, and Tips

Updated 15 Oct 2023

Top WHSmith Interview Questions and Answers

WHSmith Interview Experiences

Popular Designations

3 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self introduction
  • Ans. As per person wise self intro
  • Answered Anonymously
  • Q2. Do you know about the wh smith company ?
  • Ans. WHSmith, is a British retailer, with headquarters in Swindon, England, which operates a chain of high street, railway station, airport, port, hospital and motorway service station shops selling books, stationery, magazines, journey solution, confectionery ,drinks ,Gifts, these are the major categories .
  • Answered Anonymously
  • Q3. You Are comfortable with all shifs ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be present on social media. Business social networking sites can offer a chance to connect with hiring managers, recruiters and old colleagues who may help you find your new job. You can use networking sites to connect with other professionals and ask them if they know of any positions where your skills might be a good fit.

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (40)

I applied via Walk-in and was interviewed before Sep 2019. There was 1 interview round.

Interview Questionnaire 

9 Questions

  • Q1. Tell me something about yourself?
  • Q2. What is marketing.?
  • Ans. 

    Marketing is the process of promoting and selling products or services to customers.

    • Marketing involves identifying customer needs and wants

    • Creating products or services that meet those needs and wants

    • Promoting and advertising those products or services

    • Selling those products or services to customers

    • Building and maintaining relationships with customers

    • Examples include TV commercials, social media ads, email marketing, an

  • Answered by AI
  • Q3. What the difference between online marketing and offline marketing?
  • Ans. 

    Online marketing refers to promoting products or services through digital channels, while offline marketing involves traditional methods.

    • Online marketing utilizes internet-based platforms such as websites, social media, and email marketing.

    • Offline marketing includes tactics like print advertisements, billboards, and direct mail.

    • Online marketing allows for precise targeting, real-time analytics, and personalized communi...

  • Answered by AI
  • Q4. What is modern and traditional marketing?
  • Ans. 

    Modern marketing involves digital channels and personalized communication, while traditional marketing relies on mass media and print ads.

    • Modern marketing uses social media, email marketing, and targeted advertising

    • Traditional marketing includes TV commercials, billboards, and print ads

    • Modern marketing focuses on building relationships with customers

    • Traditional marketing aims to reach a large audience

    • Modern marketing i...

  • Answered by AI
  • Q5. What is sales?
  • Ans. 

    Sales is the process of persuading a potential customer to purchase a product or service.

    • Sales involves identifying customer needs and offering solutions

    • It requires effective communication and negotiation skills

    • Sales can be done through various channels such as in-person, online, or over the phone

    • Examples of sales include selling cars, insurance policies, or software subscriptions

  • Answered by AI
  • Q6. How many members in your family?
  • Q7. What does your father do?
  • Q8. Why you choose retail?
  • Q9. It's a standing job can you do it ?

Interview Preparation Tips

Interview preparation tips for other job seekers - I suggest you be confident,and don't be hasitate.and be prepared yourself

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (40)

Interview Questionnaire 

1 Question

  • Q1. Mostly personal information and history

Interview Preparation Tips

Round: HR Interview
Experience: I just gave all my personal detail, nothing else
Tips: be calm and relax during interview

Round: Test
Experience: Firstly they introduced all their information and then they put questions , simple
Duration: 1 hour
Total Questions: 20

College Name: Punjab technical university

Customer Support Associate Interview Questions asked at other Companies

Q1. How can you tackle your customer in real time scenario?
View answer (33)

Interview questions from similar companies

I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Online 

(1 Question)

  • Q1. What about you somthing

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't talk long short time our best points says ex name learning work experience

I applied via Approached by Company and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Topics to prepare for Reliance Retail Customer Service Associate interview:
  • Sales
  • Corporate Sales
Interview preparation tips for other job seekers - Just job seeker should be interested what work he wants

Interview Questionnaire 

6 Questions

  • Q1. About yourself?
  • Q2. Why do you want to leave your present job?
  • Q3. What is salary expectation?
  • Q4. Why do you want to work here?
  • Q5. What is your biggest weakness?
  • Q6. What is your biggest strength..?

I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is customer service?
  • Ans. 

    Customer service is the provision of assistance and support to customers before, during, and after a purchase or interaction.

    • Customer service involves helping customers with their inquiries, concerns, and problems.

    • It includes providing information about products or services, processing orders, and resolving complaints.

    • Customer service can be provided through various channels such as phone, email, chat, or in-person.

    • Exa...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice Empathy, Patience, and Consistency
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Salary issue is always
  • Q2. Management system not good
Round 2 - One-on-one 

(2 Questions)

  • Q1. Work load is too much
  • Q2. Behavioural issue
Round 3 - Promotion 

(2 Questions)

  • Q1. Promotion opportunity issue
  • Q2. Mental health issues
Round 4 - Focus on customer 

(2 Questions)

  • Q1. Not proper focus on their employees
  • Q2. Work load is too much

Interview Preparation Tips

Interview preparation tips for other job seekers - Always prioritize core values.
Round 1 - Aptitude Test 

There was a exam,by attending the exam they can measure our own communication skill in our global universal language.it was not that much difficult for you knows basics of english.

Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Why should we hire you?
  • Q3. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - You Truly Get What You Put In.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected
Round 1 - Behavioral 

(2 Questions)

  • Q1. Introduced your self confidently
  • Q2. Share experience or what are you going to do
  • Ans. 

    I will share my experience in handling customer inquiries and resolving issues effectively.

    • Provide examples of previous customer service roles and how you successfully resolved customer issues

    • Explain your approach to handling difficult customers and turning a negative experience into a positive one

    • Discuss any training or certifications you have related to customer service

  • Answered by AI

WHSmith Interview FAQs

How many rounds are there in WHSmith interview?
WHSmith interview process usually has 2 rounds. The most common rounds in the WHSmith interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in WHSmith interview?

Some of the top questions asked at the WHSmith interview -

  1. What the difference between online marketing and offline marketi...read more
  2. What is modern and traditional marketi...read more
  3. What is sal...read more

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WHSmith Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

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WHSmith Reviews and Ratings

based on 81 reviews

4.3/5

Rating in categories

3.8

Skill development

4.1

Work-life balance

3.8

Salary

3.6

Job security

3.9

Company culture

3.6

Promotions

4.1

Work satisfaction

Explore 81 Reviews and Ratings
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