Wheels Emi Collection Associate Interview Questions and Answers

Q1. How do you do the collection?
Ans. 
I conduct collections by contacting customers, negotiating payment plans, and documenting all interactions.
• Contact customers via phone, email, or mail to discuss outstanding balances

• Negotiate payment plans based on customer's financial situation

• Document all interactions and agreements made with customers

• Follow up with customers on payment deadlines and provide assistance as needed
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Q2. Based on months you were consistent with your collection daily drr in your previous company?
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What qualities do you have that we should offer you this?

Q1. How much knowledge do you have about the system?
Ans. 
I have extensive knowledge about the system used for collections, including software, processes, and regulations.
• I am proficient in using collection software to track accounts and communicate with debtors.

• I understand the legal regulations surrounding debt collection practices.

• I am familiar with the process of skip tracing to locate debtors who have moved or changed contact information.
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Q1. Discuss about last experience and work.
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Q1. Conduct past employment details and job culture
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Q2. Family background
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Q1. Mis report, and weekly milestone targets
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Q2. Collction target and monthly efficiency report
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Q1. Can you work according to company
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Q2. Did you worked in last organization with honesty
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Q1. Tells me about yourself
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Q2. What is your strength
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Regarding product questions put

Bkt information on performance

Give details of the product NPA & write off

Responsibility of the work

Question's And Answer's

Q1. Do You Handle Excel?
Ans. 
Yes, I am proficient in handling Excel for data analysis, reporting, and organizing information.
• Proficient in creating and editing spreadsheets

• Skilled in using formulas and functions

• Experienced in data analysis and reporting

• Familiar with pivot tables and charts

• Can manipulate data for various purposes
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Q2. Do You Handle Mobile Handset?
Ans. 
Yes, I have experience handling mobile handsets for collection purposes.
• Yes, I have experience handling mobile handsets for collection purposes.

• I am familiar with the process of collecting mobile handsets from customers who have outstanding payments.

• I have knowledge of the necessary procedures and documentation required for handling mobile handsets in a collection setting.
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