Wendy's Restaurant Manager Interview Questions and Answers

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Q1. About your self
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Q2. About the previous Job and role
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Q1. About your self
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Q2. Why you are left the job of Company
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Q3. Why you are join this company
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Q4. Your expected salary
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Q5. How to customer concern handle
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Handling customer concerns requires active listening, empathy, and prompt resolution.
• Listen actively to the customer's concern without interrupting.

• Empathize with the customer and acknowledge their feelings.

• Apologize for any inconvenience caused and assure them that their concern will be addressed promptly.

• Resolve the issue as quickly as possible while keeping the customer informed of the progress.

• Follow up with the cu...read more
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Q6. How to solve the the customer
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To solve a customer problem, listen actively, empathize, and offer a solution that meets their needs.
• Listen actively to the customer's complaint or issue

• Empathize with the customer and acknowledge their frustration

• Offer a solution that meets the customer's needs and resolves the issue

• Follow up with the customer to ensure their satisfaction
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Q1. Tell me something about yourself and your experiences
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I am an experienced restaurant manager with a passion for delivering exceptional customer service and driving business growth.
• Managed a team of 20+ staff members and consistently exceeded sales targets

• Implemented new menu items and promotional campaigns resulting in a 15% increase in revenue

• Trained new employees on company policies and procedures to ensure a high level of service

• Maintained inventory levels and controll...read more
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Q2. Salary negotiations
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Q1. Why do you want to join our company
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I am passionate about the food industry and your company's reputation for quality and innovation aligns with my values.
• I have always been interested in the culinary arts and have worked in various restaurants and cafes.

• I have researched your company and am impressed with your commitment to using locally sourced ingredients and supporting sustainable practices.

• I am excited about the opportunity to work with a team of ta...read more
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Q2. What do you know about food cost & p&l
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Food cost & P&L are crucial for restaurant profitability. Understanding them helps in managing expenses & maximizing profits.
• Food cost refers to the cost of ingredients used in preparing a dish

• P&L stands for Profit and Loss statement which shows the revenue, expenses, and profits of a restaurant

• Managing food cost involves controlling portion sizes, minimizing waste, and negotiating with suppliers for better prices

• Analy...read more
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Q1. Regarding experience
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Q2. Last salary withdrawn
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Q1. If we hired you then after one year which position you look for yourself
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