Wells Fargo Business Process Associate Interview Questions and Answers

Q1. 1. Basic details
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Q1. Basic insurance details
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Q2. 2.Company business
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Q1. Prior experience
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Q2. Corporate action
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Q1. Prior relevant experience
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Q2. Process knowledge
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Q1. Accounting questions
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Q2. General questions
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Q1. Give an example of good customer service.
Ans. 
A good example of customer service is when a representative goes above and beyond to resolve a customer's issue with empathy and efficiency.
• Listening actively to the customer's concerns

• Offering personalized solutions

• Following up to ensure satisfaction
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Q2. Give an example of bad customer service.
Ans. 
Being ignored by a customer service representative when seeking assistance.
• Long wait times on hold without any updates or assistance

• Rude or dismissive behavior from customer service representatives

• Lack of follow-up or resolution to customer inquiries or complaints
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Q3. Give an instance of managing a difficult situation in your life and you handled it successfully.
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Q4. Give an example of your biggest regret so far.
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Q1. Reasons for choosing this company.
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Q2. Reasons for gap in career.
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Q1. Where do you to see yourself in the next five years
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Logical reasoning, quantitative aptitude, capital and money market, behavioural questions, investment banking, corporate Banking, mutual funds

Q1. What is derivative and types? What is mutual funds, what is NAV with formula, ratios, pg detailed projects ( what methods used,formula used,), about internships( what suggestions given, what did you learn)
Ans. 
Derivatives are financial contracts that derive their value from an underlying asset. Mutual funds are investment vehicles that pool money from multiple investors to invest in securities.
• Types of derivatives include futures, options, swaps, and forwards.

• NAV (Net Asset Value) is the value of a mutual fund's assets minus its liabilities, divided by the number of outstanding shares.

• Ratios used in mutual fund analysis incl...read more
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Q1. Why do you want to work in BNP Paribas? What do you know about investment banking, few situational questions,few work life questions, about futures, forwards? Why do we want to hire you?
Ans. 
I want to work in BNP Paribas because of its reputation in the investment banking industry and the opportunities it offers for career growth.
• I am attracted to BNP Paribas because of its strong reputation in the investment banking industry.

• I am impressed by the company's global presence and its commitment to providing innovative financial solutions.

• I believe working at BNP Paribas will provide me with valuable experienc...read more
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Based on Basic market knowledge

Q1. What is Mutual fund
Ans. 
Mutual fund is a type of investment vehicle consisting of a pool of funds collected from many investors for the purpose of investing in securities such as stocks, bonds, money market instruments, and other assets.
• Mutual funds are managed by professional fund managers who invest the pool of funds into various securities.

• Investors in a mutual fund share the profits and losses of the fund in proportion to their investment...read more
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Q2. What is MBS in reconciliation
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MBS in reconciliation stands for Mortgage-Backed Securities in reconciliation, which involves ensuring that the cash flows from mortgage loans match the payments to investors.
• MBS are financial products that are created by pooling together various mortgage loans and selling them to investors.

• Reconciliation in this context involves comparing the cash flows from the underlying mortgage loans with the payments made to MBS ...read more
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Q1. Why do you want to change your current company?
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