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Way.com Customer Support Executive Interview Questions and Answers

Updated 21 Feb 2024

Way.com Customer Support Executive Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction
Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction
Round 3 - One-on-one 

(1 Question)

  • Q1. Self introduction
Round 4 - One-on-one 

(1 Question)

  • Q1. Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - It's advised to not join this company if you can't handle school type pressures and strict rules
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Aptitude Test 

Was a general discussion round with all questions to check on language and aptitude

Round 2 - Technical 

(1 Question)

  • Q1. Was just a 5 mins round for me to check on my computer skills and understanding.
Round 3 - HR 

(1 Question)

  • Q1. This was my salary negotiation round

Interview Preparation Tips

Interview preparation tips for other job seekers - Casual stress free mindset, complete focus on customer support aspects, neutral English accent. These will help you to crack the interview and close it with a good offer.

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Do you have aadhaar card with phone number linked with it?
Q4. 1.what is customer support?
Q5. Customer satisfaction how can you provide.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Experience required

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good

I applied via Indeed and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - HR 

(9 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Ans. 

    I am applying for customer support associate because I want to put myself on a more creative career path .I have a background in customer support associate so I know that I  would be most effective in this firm and also I want to stable in my job 

     

     

     

  • Answered Anonymously
  • Q2. What is your family background?
  • Ans. 

     There is four members my family including me .I belongs to  middle class family . Where as my father is government teacher and my mother is house wife and my younger brother is studying in college

     

  • Answered Anonymously
  • Q3. What are your salary expectations?
  • Q4. Why should we hire you?
  • Ans. 

    You should hire me because I have best skill and two year of experience in customer sapport associate and I can provide you quility of work 

     

     

     

  • Answered Anonymously
  • Q5. What are your strengths and weaknesses?
  • Ans. 

    Talking initiative good communication skills focused  and flexiblity etc all of these are my strength and  insecure to sensitive and easily trusted are my weakness

  • Answered Anonymously
  • Q6. Tell me about yourself.
  • Ans. 

    My name-Neha Kumari I. From bihar and my district is East Champaran . I did complete my  graduation from Bhimrao Ambedkar University muzaffarpur. I am self-motivated and hard working person , and my short trem goal ek to get a job in reported compony and my long term goal is to achieved a good position where I can bulit my career . Talking to hobbies , my hobbies are communicate with new people and talking to my e...

  • Answered Anonymously
  • Q7. What is the customer support associate
  • Ans. 

    A customer support associate is a professional who provides assistance and resolves issues for customers.

    • Customer support associates are responsible for addressing customer inquiries and concerns.

    • They provide information about products or services and help customers troubleshoot problems.

    • They may communicate with customers through various channels such as phone, email, or live chat.

    • Customer support associates strive to...

  • Answered by AI
  • Q8. Why do you want to work as customer support associate
  • Ans. 

    You'll be helping customers solve a variety of different problems, which could have a huge impact on their personal or professional life. Your ability to empathize and wield social skills will be critical to build rapport with customers and get the information you need to help them

  • Answered Anonymously
  • Q9. You have another experience
  • Ans. 

    No I don't have any experience other than that

  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - The job seekers must work with that company which provides him good salary as per his work and where his skil amd experience must be regarded
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Last experience
  • Q2. Related CSAT and service

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - be well prepared on the company and have good knowledge with Csr role
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General questions about you
Round 3 - One-on-one 

(1 Question)

  • Q1. General questions about the company
Round 4 - One-on-one 

(1 Question)

  • Q1. Department lead will take a interview
Round 5 - One-on-one 

(1 Question)

  • Q1. Department manager will take a interview
Round 6 - One-on-one 

(1 Question)

  • Q1. Department head take interview
Round 7 - One-on-one 

(1 Question)

  • Q1. Management level interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Think we'll before going ahead with this organisation

I applied via Referral and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do you want in your life
  • Q2. Tell me about your self

Interview Preparation Tips

Topics to prepare for MagicPin Customer Support Executive interview:
  • Support executive
  • Teaching
Interview preparation tips for other job seekers - Your have To focus on your work with honesty
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Experience required

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction about your self,
  • Q2. Job experience , time , year

Way.com Interview FAQs

How many rounds are there in Way.com Customer Support Executive interview?
Way.com interview process usually has 4 rounds. The most common rounds in the Way.com interview process are One-on-one Round, Resume Shortlist and Aptitude Test.

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Way.com Customer Support Executive Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more
Way.com Customer Support Executive Salary
based on 10 salaries
₹2.5 L/yr - ₹4.2 L/yr
18% more than the average Customer Support Executive Salary in India
View more details

Way.com Customer Support Executive Reviews and Ratings

based on 3 reviews

3.0/5

Rating in categories

3.0

Skill development

3.4

Work-life balance

2.8

Salary

2.8

Job security

3.0

Company culture

2.8

Promotions

2.5

Work satisfaction

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