Voith Turbo Senior Operations Manager Interview Questions and Answers

Why did you decide to apply to this role?

• I have always been passionate about providing excellent customer service

• I have previous experience in managing a customer service team

• I am excited about the opportunity to contribute to the growth and success of the company

I prioritize tasks by assessing urgency, impact, and aligning with team goals to ensure timely and effective completion.

• Assess urgency: I evaluate deadlines and determine which tasks are time-sensitive. For example, if a client needs immediate assistance, I prioritize their request.

• Evaluate impact: I consider the potential impact of each task on clients and the organization. For instance, preparing for a major client m...read more

I once mismanaged a client relationship, leading to a lost account, but learned valuable lessons in communication and follow-up.

• Failed to follow up with a key client, resulting in them choosing a competitor.

• Learned the importance of regular communication and relationship nurturing.

• Implemented a structured follow-up schedule for all clients post-failure.

• Gained skills in active listening to better understand client needs...read more