Vivo Senior Technician Interview Questions and Answers for Experienced

Revising job description.

Q1. Basic Technical questions
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Q2. Questions regarding past work experience
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Q1. Basic company policies and on boarsing process
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Q1. What is BIOS in computer system?
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Q1. Are you comfortable working with international clients?
Ans. 
Yes, I am comfortable working with international clients.
• I have previous experience working with international clients in my previous role.

• I am culturally sensitive and adaptable to different communication styles.

• I am fluent in multiple languages which helps in effective communication with international clients.
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Basic listening and writing skills.

Q1. What motivates you to seek employment with Dell?
Ans. 
I am motivated to seek employment with Dell because of their reputation for innovation, cutting-edge technology, and opportunities for professional growth.
• Dell's reputation for innovation and cutting-edge technology aligns with my passion for staying current in the field.

• I am excited about the potential for professional growth and development within Dell's organization.

• The opportunity to work with a global leader in te...read more
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General aptitude questions are to be completed within one hour.

Q1. General everyday questions and if you are comfortable with the working hours
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Q1. What can you tell me about Dell and the meaning of "no boot"?
Ans. 
Dell is a computer technology company known for its hardware products. 'No boot' refers to a computer issue where the system fails to start up properly.
• Dell is a well-known computer technology company that produces hardware products such as laptops, desktops, and servers.

• 'No boot' is a common issue where a computer fails to start up properly, often due to hardware or software problems.

• This issue can be caused by factor...read more
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Q2. What is no post
Ans. 
No post refers to a computer issue where the system does not display anything on the screen during startup.
• No beep codes or error messages are displayed during startup

• Possible causes include faulty hardware components, incorrect BIOS settings, or power supply issues

• Troubleshooting steps may involve checking connections, testing components, and resetting BIOS
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Q1. What would you do if the computer is turned off and doesn’t turn on ?
Ans. 
To troubleshoot a computer that doesn't turn on, check power connections, test the power supply, and diagnose hardware issues.
• Check power connections to ensure the computer is properly plugged in and the power switch is turned on.

• Test the power supply using a multimeter or by swapping it with a known working one.

• Diagnose hardware issues by disconnecting all peripherals, removing and reseating RAM and other components, ...read more
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Q2. What would you do if customer is irate ?
Ans. Be quick and on point with your step, show empathy
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Q3. One challenging thing you faced ?
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Q4. Handling multiple customers at the same time
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Q1. Tell me Working of HVAC ?
Ans. 
HVAC works by controlling the temperature, humidity, and air quality in a building through heating, ventilation, and air conditioning systems.
• HVAC systems use a combination of heating, cooling, and ventilation to maintain a comfortable indoor environment.

• Heating is typically provided by a furnace or boiler, while cooling is achieved through air conditioning units or heat pumps.

• Ventilation involves the exchange of indoo...read more
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