Visa Support Engineer Interview Questions and Answers

Q1. Join sql linux basic
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Q1. Why revolut and why you have applied for this role
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Q2. Future plans after coming here
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Drafting a mail, vocabulary and reasoning

Q1. HR may ask about the previous work experience and relevant questions
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Q1. Explain a situation where you had to convince a tough customer.
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Q2. Explain a situation where you had to take your own call when leads were not available.
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It’s system generated

Q1. Technical round
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Q1. Manager technical round
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Q1. Salary discussion
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Q1. Tell about antivirus
Ans. 
Antivirus is a software designed to detect and remove malicious software from a computer system.
• Antivirus software scans files and programs for known viruses and malware.

• It can also detect and remove new and unknown threats using behavioral analysis.

• Antivirus software should be regularly updated to stay effective against new threats.

• Examples of popular antivirus software include Norton, McAfee, and Avast.
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Q2. How to install software
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Software installation involves downloading, running the installer, and following prompts.
• Download the software from a trusted source

• Run the installer and follow the prompts

• Choose the installation location and any additional options

• Wait for the installation to complete

• Restart the computer if prompted

• Test the software to ensure it is working properly
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Q3. How to install remote software
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Remote software can be installed using remote access tools or deployment software.
• Use remote access tools like TeamViewer, AnyDesk, or Remote Desktop Connection to remotely access the target computer and install the software.

• Use deployment software like SCCM, PDQ Deploy, or GPO to push the software installation to multiple computers at once.

• Ensure that the target computer meets the software's system requirements before...read more
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Q4. Tell about different between ifconfig and ipconfig command
Ans. 
ifconfig is used in Linux/Unix systems to configure network interfaces while ipconfig is used in Windows to view and renew IP addresses.
• ifconfig is used in Linux/Unix systems while ipconfig is used in Windows

• ifconfig is used to configure network interfaces while ipconfig is used to view and renew IP addresses

• ifconfig displays information about network interfaces such as IP address, netmask, and MAC address while ipconf...read more
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Q5. Tell me about blue dump error
Ans. 
Blue dump error is a Windows operating system error that occurs when the system crashes and displays a blue screen.
• Also known as Blue Screen of Death (BSOD)

• Caused by hardware or software issues

• Displays error code and information about the crash

• Can be analyzed using Windows Debugger tool
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Q6. How to install drive
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To install a drive, connect it to the computer and follow the prompts to format and assign a drive letter.
• Connect the drive to the computer using a USB cable or internal SATA cable

• Power on the computer and wait for it to recognize the new drive

• Open Disk Management in Windows or Disk Utility in macOS

• Format the drive with a file system such as NTFS or exFAT

• Assign a drive letter to the new drive

• Test the drive to ensure it
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Decent aptitude knowledge test.

Relevant coding knowledge test

Q1. Basics questionnaire
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Q1. Introduce my self my higher education
Ans. My name is Gourav i am 22 years old i belong to a middle class family and i did my graduation in B.A programme from delhi University in year 2022..
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Q2. How will you solve the customer's problem ,
Ans. 
I will listen to the customer's problem, empathize with them, and provide a solution that meets their needs.
• Listen actively to the customer's problem and ask clarifying questions

• Empathize with the customer and acknowledge their frustration

• Provide a solution that meets the customer's needs and preferences

• Follow up with the customer to ensure their problem has been resolved
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Q3. I will listen to the customer very well and solve his problem as soon as possible according to the policy of my company.
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He first asked me how was your last weekend and what activities did you do in that and asked how will you solve the customer's problem and how will you explain to them. Can you speak English well, you will have to talk to the customer in English and solve their problem.

It was an online written test

Q1. Why do you want to switch your job ?
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Q2. Which KPI according to you is the most important?
Ans. 
Customer satisfaction is the most important KPI for a Customer Support Executive.
• Customer satisfaction directly reflects the quality of service provided

• High customer satisfaction leads to customer loyalty and retention

• Measuring customer satisfaction helps in identifying areas for improvement

• Examples: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)
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