Visa Support Engineer Interview Questions and Answers

Q1. Why revolut and why you have applied for this role
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Q2. Future plans after coming here
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Drafting a mail, vocabulary and reasoning

Q1. HR may ask about the previous work experience and relevant questions
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Q1. Explain a situation where you had to convince a tough customer.
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Q2. Explain a situation where you had to take your own call when leads were not available.
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It’s system generated

Q1. Technical round
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Q1. Manager technical round
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Q1. Salary discussion
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Q1. Tell about antivirus
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Antivirus is a software designed to detect and remove malicious software from a computer system.
• Antivirus software scans files and programs for known viruses and malware.

• It can also detect and remove new and unknown threats using behavioral analysis.

• Antivirus software should be regularly updated to stay effective against new threats.

• Examples of popular antivirus software include Norton, McAfee, and Avast.
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Q2. How to install software
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Software installation involves downloading, running the installer, and following prompts.
• Download the software from a trusted source

• Run the installer and follow the prompts

• Choose the installation location and any additional options

• Wait for the installation to complete

• Restart the computer if prompted

• Test the software to ensure it is working properly
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Q3. How to install remote software
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Remote software can be installed using remote access tools or deployment software.
• Use remote access tools like TeamViewer, AnyDesk, or Remote Desktop Connection to remotely access the target computer and install the software.

• Use deployment software like SCCM, PDQ Deploy, or GPO to push the software installation to multiple computers at once.

• Ensure that the target computer meets the software's system requirements before...read more
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Q4. Tell about different between ifconfig and ipconfig command
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ifconfig is used in Linux/Unix systems to configure network interfaces while ipconfig is used in Windows to view and renew IP addresses.
• ifconfig is used in Linux/Unix systems while ipconfig is used in Windows

• ifconfig is used to configure network interfaces while ipconfig is used to view and renew IP addresses

• ifconfig displays information about network interfaces such as IP address, netmask, and MAC address while ipconf...read more
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Q5. Tell me about blue dump error
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Blue dump error is a Windows operating system error that occurs when the system crashes and displays a blue screen.
• Also known as Blue Screen of Death (BSOD)

• Caused by hardware or software issues

• Displays error code and information about the crash

• Can be analyzed using Windows Debugger tool
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Q6. How to install drive
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To install a drive, connect it to the computer and follow the prompts to format and assign a drive letter.
• Connect the drive to the computer using a USB cable or internal SATA cable

• Power on the computer and wait for it to recognize the new drive

• Open Disk Management in Windows or Disk Utility in macOS

• Format the drive with a file system such as NTFS or exFAT

• Assign a drive letter to the new drive

• Test the drive to ensure it
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Decent aptitude knowledge test.

Relevant coding knowledge test

Q1. Basics questionnaire
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It was an online written test

Q1. Why do you want to switch your job ?
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Q2. Which KPI according to you is the most important?
Ans. 
Customer satisfaction is the most important KPI for a Customer Support Executive.
• Customer satisfaction directly reflects the quality of service provided

• High customer satisfaction leads to customer loyalty and retention

• Measuring customer satisfaction helps in identifying areas for improvement

• Examples: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)
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Q1. Payments processing
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Q2. Disputes and claims
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Online test consisting of aptitude and English language check

Q1. General discussion on myself and my experiences so far
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Q1. Video call with team leader regarding my previous roles and questions about the requirements of designated new role.
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