Vidal Health Tpa Customer Care Executive Interview Questions and Answers

Q1. Tell me about yourself
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Q2. Why we should select you
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Q3. What's your highest achievement
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Q4. What's your target in life
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Q5. Why you like to join this company
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Q6. How you will manage a deficult situation
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I will manage a difficult situation by staying calm, analyzing the problem, seeking input from others, and finding a solution.
• Stay calm and composed to think clearly

• Analyze the situation to understand the root cause

• Seek input from team members or mentors for different perspectives

• Collaborate with others to find a solution

• Communicate effectively to address the issue and prevent escalation
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Q7. What do you know about insurance
Ans. 
Insurance is a financial product that provides protection against financial losses.
• Insurance is a contract between an individual or organization and an insurance company, where the insurer agrees to provide financial protection in case of specified events such as accidents, illnesses, or property damage.

• There are different types of insurance such as life insurance, health insurance, auto insurance, and property insuran...read more
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Q8. What do you know about Term insurance
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Term insurance is a type of life insurance that provides coverage for a specific period of time.
• Term insurance offers a death benefit to the beneficiaries if the insured passes away during the term of the policy.

• It is typically more affordable than whole life insurance because it does not accumulate cash value.

• Term insurance can be purchased for different term lengths, such as 10, 20, or 30 years.

• Once the term of the p...read more
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Q9. Why insurance is very important in one's life
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Insurance is important as it provides financial protection against unexpected events and helps individuals and families manage risks.
• Provides financial protection in case of accidents, illnesses, or natural disasters

• Helps individuals and families manage risks and uncertainties

• Ensures peace of mind knowing that one's assets and loved ones are protected

• Can help cover expensive medical bills or property damage

• May be requi
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Q10. Why you should do a term insurance
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Q11. Why there should be strict law of insurance
Ans. 
Strict insurance laws are necessary to protect consumers, ensure fair practices, and maintain financial stability.
• Protects consumers from fraud and unfair practices

• Ensures financial stability of insurance companies

• Promotes trust and confidence in the insurance industry

• Helps regulate premiums and coverage to prevent exploitation

• Encourages accountability and transparency in insurance transactions
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Q12. How insurance was 1st started
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Insurance was first started as a way for merchants to protect their goods during long sea voyages.
• Insurance dates back to ancient times when Chinese and Babylonian traders would distribute their goods across multiple ships to reduce the risk of loss.

• The concept of insurance evolved over time to include protection against various risks such as fire, theft, and accidents.

• The first known insurance contract was signed in G...read more
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Q13. Can insurance cover your family life after yours death
Ans. 
Yes, insurance can provide financial support to your family after your death.
• Insurance can provide a lump sum payment to your family upon your death to cover expenses and maintain their quality of life.

• Life insurance policies can also include additional benefits such as covering funeral expenses or paying off debts.

• Having insurance can give your family peace of mind knowing they will be financially supported in the eve
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Q14. Why a married person should take Term insurance
Ans. 
A married person should take term insurance to ensure financial security for their spouse and dependents in case of any unforeseen circumstances.
• Term insurance provides a lump sum amount to the nominee in case of the policyholder's death, ensuring financial stability for the family.

• It helps in covering expenses like mortgage payments, children's education, and daily living costs in the absence of the primary breadwinne...read more
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Q15. How returns are generated
Ans. 
Returns are generated through successful sales transactions where customers return products for various reasons.
• Returns can be generated due to product defects or damages during shipping

• Customers may also return products due to incorrect sizing or color

• Some returns may be due to customer dissatisfaction with the product or service provided

• Returns can also be generated through the company's return policy and customer se
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Q16. How risk is calculated
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Risk is calculated by assessing the likelihood of an event occurring and the impact it would have on the business.
• Risk is calculated by multiplying the likelihood of an event by the impact it would have.

• Different risks may have different factors to consider, such as financial risk, operational risk, and strategic risk.

• Risk assessment involves identifying potential risks, analyzing their likelihood and impact, and devel...read more
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Q17. Can you give insurance to an 70 years old person
Ans. 
Yes, insurance can be provided to a 70 years old person depending on the insurance company's policies and the individual's health condition.
• Insurance companies may offer different types of insurance plans for seniors, including life insurance, health insurance, and long-term care insurance.

• Premiums for insurance plans for seniors may be higher due to the increased risk associated with age.

• Some insurance companies may r...read more
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Q18. How we can deal with an smart person
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Q1. What is the role responsibility for your
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Q2. Shelf intro , what you do in last yesterday
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Q1. How may your Experience?. Why Are you Join this Company?.
Ans. 
I have extensive experience in customer care and I am joining this company because of its excellent reputation and commitment to customer satisfaction.
• I have worked as a customer care executive for 5 years, handling a wide range of customer inquiries and resolving issues effectively.

• I have received positive feedback from customers for my excellent communication skills and ability to empathize with their concerns.

• I have...read more
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Q2. Why are you Join this company?.
Ans. 
I am joining this company because of its excellent reputation and commitment to customer satisfaction.
• The company has a strong track record of providing exceptional customer care.

• I am impressed by the positive reviews and feedback from current and former employees.

• The company's values align with my own, particularly in terms of prioritizing customer satisfaction.

• I believe that working for this company will provide me w...read more
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Q3. Sir this Company is higher level company. Here great Opportunity. So that Join this Company
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Basic knowledge Questions

Q1. What is your location
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Q2. What is your current CTC
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It’s a test for knowing basic knowledge

Q1. What’s your educational background
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Q2. What’s your future plans?
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Q1. Tell me about yourself.
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Q1. Where do you see yourself in 5 years?
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Q1. Where do you see yourself in 5 years?
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