Upload Button Icon Add office photos

Vfs Global Services

Compare button icon Compare button icon Compare

Filter interviews by

Vfs Global Services Customer Service Executive Interview Questions and Answers

Updated 24 Feb 2021

Vfs Global Services Customer Service Executive Interview Experiences

1 interview found

I applied via Walk-in and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. General questions about vfs global
  • Q2. Need a good communication and handling customer queries about visa process
  • Q3. Dealing with the embassy and you need to work on company software

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in the interview and look we'll groomed and answer them confidently

Interview questions from similar companies

I applied via Company Website and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. My qualification graduate
  • Q2. How was a company which process
  • Q3. I hope this opportunity give us
  • Q4. Thanks give this opportunity

Interview Preparation Tips

Interview preparation tips for other job seekers - I am looking for a job as a semi voice process and chat process

I applied via Walk-in and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction about working experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont be Shay and be confident best of luck
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and feedback

    • Proficient in using CRM systems to track customer interactions

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service performance

  • Answered by AI

I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

The duration for aptitude test was 10minutes.

Round 3 - One-on-one 

(2 Questions)

  • Q1. How do you handle client when he was dissatisfied? Present yourself as a product to a customer?
  • Ans. 

    When a client is dissatisfied, I handle the situation by actively listening, empathizing, finding a solution, and following up.

    • Listen attentively to the client's concerns and let them express their dissatisfaction.

    • Show empathy and understanding by acknowledging their feelings and apologizing for any inconvenience caused.

    • Ask probing questions to identify the root cause of their dissatisfaction.

    • Offer a solution or altern...

  • Answered by AI
  • Q2. Present yourself as a product to a customer?
  • Ans. 

    I am a customer service executive, dedicated to providing exceptional support and ensuring customer satisfaction.

    • I am knowledgeable about our products and services

    • I am empathetic and understanding towards customer needs

    • I am a good listener and communicator

    • I am proactive in resolving customer issues

    • I am committed to delivering a positive customer experience

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on what you answer and never feel yourself tensed it ensures thst recruiter feels you are not confident on your answer
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is the most difficult situation you faced and how did you overcome it?

Customer Care Executive Interview Questions & Answers

Quess user image Awadhut Ajit Kulkarni

posted on 28 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.

    • Experienced in handling customer inquiries and complaints

    • Skilled in providing excellent customer service

    • Strong communication and problem-solving abilities

    • Ability to remain calm and professional in stressful situations

  • Answered by AI
  • Q2. Describe your college life?
  • Ans. 

    My college life was a mix of academics, extracurricular activities, and making lifelong friendships.

    • Studied hard to maintain good grades

    • Participated in various clubs and organizations

    • Made friends from diverse backgrounds

    • Balanced social life with academic responsibilities

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. They will give any 1 topic to speak
  • Q2. What are your hobbies?
  • Ans. 

    My hobbies include reading, hiking, and playing the guitar.

    • Reading: I enjoy reading fiction and non-fiction books in my free time.

    • Hiking: I love exploring nature trails and going on outdoor adventures.

    • Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and answer every question confidently they will select you
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Nov 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. What is the payroll ?
  • Ans. 

    Payroll refers to the total amount of money that a company pays to its employees for their work.

    • Payroll is the sum of all wages, salaries, bonuses, and deductions paid to employees.

    • It includes both regular and overtime wages, as well as any additional compensation such as commissions or incentives.

    • Payroll also encompasses employer contributions to benefits like health insurance, retirement plans, and taxes.

    • Calculating ...

  • Answered by AI
Round 3 - Group Discussion 

Previous working JD, Work experience

Round 4 - Assignment 

Payroll management, Customer service

Round 5 - Case Study 

Bachelor of degree B.com

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Take me through your resume
  • Q2. Situation that has been in your work where you had to reduce expenses in a kpi and how u overcome it
Round 2 - One-on-one 

(2 Questions)

  • Q1. How will you forecast expenses for the company
  • Ans. 

    I will forecast expenses by analyzing historical data, market trends, and budget projections.

    • Analyze historical data to identify patterns and trends in expenses

    • Consider market trends and economic indicators that may impact expenses

    • Collaborate with department heads to gather budget projections and forecasts

    • Use financial modeling techniques to predict future expenses based on various scenarios

    • Regularly review and adjust

  • Answered by AI
  • Q2. Take me thru major financial statements and their interconnecting areas
  • Ans. 

    Major financial statements include income statement, balance sheet, and cash flow statement, which are interconnected through net income and retained earnings.

    • Income statement shows revenues and expenses, resulting in net income.

    • Balance sheet displays assets, liabilities, and equity, with net income affecting retained earnings.

    • Cash flow statement details cash inflows and outflows, reconciling with changes in cash on th...

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Why do you want to switch?
  • Q2. What made u choose to apply for the company
  • Ans. 

    I applied to the company because of its strong reputation in the industry and its commitment to innovation and employee development.

    • Reputation of the company in the industry

    • Commitment to innovation

    • Opportunities for employee development

  • Answered by AI
Round 1 - HR 

(1 Question)

  • Q1. Basic introduce, salary
Round 2 - Technical 

(1 Question)

  • Q1. Firewall palo alto proxy anti viruses

Interview Preparation Tips

Interview preparation tips for other job seekers - I have 8 year experience in cyber security

Skills Palo Alto firewall

Vfs Global Services Interview FAQs

What are the top questions asked in Vfs Global Services Customer Service Executive interview?

Some of the top questions asked at the Vfs Global Services Customer Service Executive interview -

  1. Need a good communication and handling customer queries about visa proc...read more
  2. General questions about vfs glo...read more

Tell us how to improve this page.

Vfs Global Services Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

Interview Questions from Similar Companies

Deloitte Interview Questions
3.8
 • 2.9k Interviews
KPMG India Interview Questions
3.5
 • 805 Interviews
Quess Interview Questions
3.9
 • 406 Interviews
CitiusTech Interview Questions
3.4
 • 268 Interviews
Altimetrik Interview Questions
3.8
 • 214 Interviews
Xoriant Interview Questions
4.1
 • 181 Interviews
ThoughtWorks Interview Questions
3.9
 • 147 Interviews
View all
Vfs Global Services Customer Service Executive Salary
based on 15 salaries
₹2 L/yr - ₹4.5 L/yr
5% less than the average Customer Service Executive Salary in India
View more details

Vfs Global Services Customer Service Executive Reviews and Ratings

based on 4 reviews

2.3/5

Rating in categories

3.2

Skill development

2.8

Work-life balance

2.6

Salary

2.9

Job security

1.4

Company culture

1.7

Promotions

2.5

Work satisfaction

Explore 4 Reviews and Ratings
Operations Officer
824 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Deputy Manager
251 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Visa Officer
250 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Operations Executive
126 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Submission Officer
113 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Vfs Global Services with

BLS International Services

4.0
Compare

Cox & Kings Global Services

3.6
Compare

TT Services

5.0
Compare

SOTC Travel Limited

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview