Verifone Consultant Interview Questions and Answers

Guesstimate on number of cars sold

Growth case on growing a cobranding card

Q1. What are you passionate about?
Ans. 
I am passionate about helping others achieve their full potential and making a positive impact in their lives.
• I enjoy mentoring and coaching individuals to help them reach their goals

• I find fulfillment in volunteering and giving back to the community

• I am dedicated to continuous learning and personal development

• I strive to create a supportive and inclusive environment for those around me
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Q2. Why do you want to join consulting?
Ans. 
I am passionate about problem-solving, enjoy working with diverse clients, and thrive in fast-paced environments.
• Enjoy problem-solving and finding innovative solutions

• Excited about working with diverse clients and industries

• Thrives in fast-paced and challenging environments
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Psychometric test only

Basic case studies conducted by 2 interviewies

Another case study round

Q1. To test culture fir
Ans. 
Testing culture fit is essential for successful consultant-client relationships.
• Conducting behavioral interviews to assess values and work style

• Observing how the candidate interacts with team members and clients

• Reviewing past experiences and projects to gauge alignment with company culture
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Q1. Introduce yourself.
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Q2. How has your day been?
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Q3. How many processes have you gone through till now?
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Q4. What projects have you done till now which makes you think you are fit for consulting?
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Q5. Could you please explain the CDF project.
Ans. 
The CDF project is a consulting project focused on improving data analysis and decision-making processes.
• The CDF project aims to enhance data analysis and decision-making procedures.

• It involves implementing new tools and techniques for data collection, processing, and visualization.

• The project also includes training employees on data analysis best practices.

• Examples of CDF project outcomes may include improved data acc...read more
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Mastercard wants to launch a loyalty product for an e-commerce player. Tell me how you would go about it and how we can select the partner.
[Please note that I stands for Interviewer and C stands for Candidate]

C: Could you give me details about what kind of loyalty product do you have in your mind?

I: This is like Smart Buy which HDFC and Mastercard have launched. (She also told me about the portal and the card's benefits.)

C: (I basically thought of going by 4P approach and wrote down some factors to be considered for each head. communicated this to the interviewer.) Do you want me to evaluate the benefits of launching the loyalty card and what forms of benefits could be provided?

I: No, That's fine. Let us just focus on how you will select the e-commerce partner and which one.

C: I would like to focus on the current offerings on different platforms and then comparing them with some benefits that we could provide. There are some other factors that we need to consider like Flipkart having its own loyalty program- super coins and said that this would cause difficulty in partnering with them.

I: Why are you looking only at Flipkart or Amazon. Do you know what an e-commerce platform means?

C: There are different aggregators in various categories like transport, food, and others, giving examples.

I: Right. Let us pick one and then see why that would be beneficial for us.

C: Let us start with Swiggy. Zomato has a premium membership while Swiggy did not which made it a good partner.

I: That's fine we can close the case here. That will be all from my side.

Q1. Estimate the yearly revenue of Cafeteria & Co.
Ans. 
Estimating the yearly revenue of Cafeteria & Co.
• Analyze the average number of customers per day and multiply it by the average amount spent per customer

• Consider the number of operating days in a year

• Take into account any special events or promotions that may impact revenue

• Review historical financial data and trends

• Consider the competitive landscape and market conditions
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Q1. Guesstimate the sale of air purifiers in India.
Ans. 
The sale of air purifiers in India can be estimated based on factors such as population, pollution levels, awareness, and affordability.
• Consider the population of India, which is over 1.3 billion people.

• Take into account the increasing pollution levels in major cities like Delhi and Mumbai.

• Consider the growing awareness among people about the importance of clean air and its impact on health.

• Factor in the affordability ...read more
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Let us quickly do a short case as we are short on time. ICICI bank has 1000 customers who use their commercial credit cards. These cards are of 2 types -

1) Purchase cards,
2) Travel & expense cards.

I want you to give me factors to look into by which we can identify which customers (companies) spend less using our cards and which have the potential for more.
[Please note that I stands for Interviewer and C stands for Candidate]

C: We can look into the cash flow and income statements of all 1000 companies and then compare them.

I: That's exactly right. But it is difficult to get this data as all companies might not be listed. Tell me how we can go ahead with the internal data itself.

C: I just wanted to clarify that the internal data referred to spending by different companies or not.

I: Yeah, that is right. We also can get a proxy of revenue for our clients.

C: Then what we can do is take out the ratio of revenue to expenditure for all our clients and further the percentage of their expenses that are made through our cards. We can then benchmark our clients against some high spending companies within our portfolio.

I: That's great Abhishek. That is the right way to go about it. So now ICICI has identified 200 such clients which have the potential to increase their spends. Tell me how we can come up with a strategy to target them.

C: We can further divide the expenses into various heads and then see which company is spending less where and come up with an appropriate pitch for that client.

Market entry case of an airline cobrand card

Estimate the size of tea market in india

Q1. Introduce yourself.
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Guesstimate the number of table tennis balls you can fit into an airplane.
I started with estimated the volume of one table tennis ball and then estimated the volume of a plane.

(Considered the plane to be made of a cylinder and two conical structures at the two ends; I simplified the streamlined body).

Then I estimated the luggage space using the estimate of number of passengers and their 15kg
luggage allocation.

I further added a threshold for the extra luggage that is allowed after payment. I also accounted for engines, wings, seats, upper cabin luggage, washroom etc.

Your client is a mall chain owner in Singapore. They have been facing a decline in profits lately. You have been asked to identify the problem and recommend solutions.
[Please note that I stands for Interviewer and C stands for Candidate] 

C: I would like to know a little bit more about the client. How many malls do they own? Are these typical malls like we have Phoenix Malls in India?

I: Yes, similar to Phoenix malls in India. They have 3 malls in Singapore.

C: Is the problem with all the three malls or any one in specific? If all, is the competition also facing a similar issue?

I: Just one mall and the competition are not facing the issue.

C: Okay. Digging deeper into the profitability issue, is it because of the declining revenues or increasing costs or a combination of both?

I: It's a combination. I would like you to explore revenues first.

C: Okay. Broadly I can divide the revenue streams for the mall into rent and commissions from shops, advertisements inside and outside the mall and parking fees.

I: Let's look at commissions.

C: Okay. The shops can further be divided into premium and normal. For each there will be food, apparels, shoes, accessories, and shops like lifestyle, pantaloons in India where you find everything (except for food).

I: Correct. Let's look at these shops where you can find everything. This is where our commissions have been declining. Can you suggest any solutions?

C: Sure. Customers visit these shops because they can find all the brands at one location though the collection is limited for each brand. They also get discounts in these shops.

The staff can be better trained at handling the customers and identifying what they are looking for exactly.

The mannequins should be carefully displayed as they play a crucial role in converting a sale for a window shopper. (This is coming from personal experience)

Q1. What do you know about MasterCard?
Ans. 
MasterCard is a multinational financial services corporation that facilitates electronic payments between banks and merchants.
• MasterCard is one of the largest payment processing companies in the world.

• It operates in over 200 countries and processes billions of transactions annually.

• MasterCard offers a range of payment solutions including credit, debit, and prepaid cards.

• It also provides fraud protection and security se...read more
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Q2. Why do you want to join MasterCard?
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Q3. Where you do you see yourself 5 years down the line?
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Q4. How do you think you did in the case and guesstimate round?
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Q5. Tell us about your Scuba diving experience? (It was mentioned in the CV)
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Q1. Tell me something about yourself.
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Q2. Why consulting after audit?
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Q3. What do you know about Mastercard Advisory services?
Ans. 
Mastercard Advisory Services is a consulting arm of Mastercard that provides strategic advice and solutions to businesses.
• Offers customized solutions to clients based on their specific needs

• Helps businesses optimize their operations and improve their financial performance

• Provides expertise in areas such as digital transformation, risk management, and customer experience

• Works with clients across various industries inclu
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Q4. Why do you think you are good fit for Consulting?
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Q5. Which other shortlists do you have?
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Q6. A brief discussion about one of my projects related to GTM.
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Calculate the number of table tennis balls that can be put inside an Indigo airplane.
[Please note that I stands for Interviewer and C stands for Candidate]

C: The number of balls that can be put inside a plane would be the =volume of the plane-30% (for the seats, equipment which are a part of the airplane)/ volume of the one TT ball.

I: Let us move forward with the approach only.

C: We can consider the middle portion of the plane to be a cylinder and the dimensions can be calculated assuming the number of rows to be 30. Assuming every row has distance of 1m distance between them which makes a 30m length adding another 5m for the cockpit area, we get a total length of 35m. An average person is of the height 2m. Hence the volume=3.14*2*2*35=400m^3.

An average table tennis ball is of a radius 2.5-3cm. The volume of one ball=4/3*3.14*3*3*3=113.04cm^3 which we convert back to my^3.

Your client is a card issuer. How can they increase their revenues?
[Please note that I stands for Interviewer and C stands for Candidate]

C: For the sake of the case can I assume the operations of the client to be like maybe say ICICI bank?

I: That's correct. But's lets only focus on increasing the profitability for the card’s revenue segment.

C: Alright! Profitability can be measured in terms of Revenues and Costs. According to my knowledge of the industry, revenue of the client would mostly be from the Gross Dollar value charged from customers, transaction or interchange fee, interest charged. And the costs are the costs of issuing, acquisition cost of the client, merchant fee paid.

Please let me know if I am missing out on anything as I am not fully aware about the payments industry.

I: That's understandable. We can move forward with these heads. How can we increase the profitability from the interest revenue?

C: Interest revenue are majorly charged when a consumer makes a purchase on the credit card. We can look into the EMI section as that is major source of this kind of an income. We can increase the EMI facilities in different products.