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Handling highly dissatisfied clients requires active listening, empathy, and a willingness to find a solution.
Listen actively to their concerns and acknowledge their feelings
Empathize with their situation and apologize for any mistakes
Offer a solution or compromise that addresses their concerns
Follow up with the client to ensure their satisfaction
Maintain a positive and professional attitude throughout the interaction
When clients don't respond to calls, I use a multi-step approach to tackle the situation.
First, I try to understand the reason behind their lack of response. It could be due to a busy schedule, technical issues, or simply overlooking the call.
I follow up with an email or text message, politely reminding them of the missed call and expressing my willingness to assist them.
If there is still no response, I try reaching ou...
I applied via Company Website and was interviewed in Oct 2021. There were 4 interview rounds.
I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.
I am a dedicated and experienced academic mentor with a passion for helping students succeed.
I have been working as an academic mentor for the past 5 years.
I have a strong background in the subjects I mentor, including mathematics, science, and English.
I have helped numerous students improve their grades and develop effective study skills.
I am skilled at identifying and addressing individual learning needs and adapting...
I want to join Extramarks because of their excellent reputation in the field of education and their commitment to providing quality academic support.
Extramarks has a strong reputation in the education industry for their innovative teaching methods and comprehensive study materials.
I believe in their mission to provide personalized academic support to students and help them achieve their full potential.
Extramarks offers...
Yes
I am ready to relocate for the position.
I am open to new opportunities and experiences in different locations.
I understand the importance of being flexible and adaptable in my career.
I have previously relocated for academic or professional purposes.
I am willing to consider the specific location and its benefits for my personal and professional growth.
I applied via Referral and was interviewed in Sep 2021. There was 1 interview round.
I am proficient in English and Spanish.
English
Spanish
Interview experience
based on 1 review
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