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VCC India Technical Support Associate Interview Questions and Answers
VCC India Technical Support Associate Interview Experiences
1 interview found
Selected
I applied via Campus Placement and was interviewed before Apr 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Why should we hire you
- Q2. Strengths and weakness
- Q3. Where would you see yourself after 5 years
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Naukri.com and was interviewed before Nov 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Leadership principles, Previous experience, Managerial and logical questions
Interview Preparation Tips
I applied via Company Website and was interviewed in May 2019. There were 4 interview rounds.
Interview Questionnaire
5 Questions
- Q1. About your self
- Q2. About your previous company and job profile
- Q3. How do you relate your previous job profile with the profile you are applying
- Q4. Any thing extra ordinary you have done in your previous company (s) that has changed your business
- Ans.
Implemented a new customer feedback system that increased customer satisfaction by 20%
Implemented a new customer feedback system to gather insights and improve customer experience
Analyzed feedback data to identify common issues and areas for improvement
Implemented changes based on feedback to address customer concerns and enhance overall satisfaction
Trained team members on how to effectively use the new system and inte...
- Q5. Hobbies and all
Interview Preparation Tips
Have proper knowledge about your work experience
Make your CV precis and do adhere to it
Be honest
I applied via Recruitment Consultant and was interviewed in Aug 2017. There were 4 interview rounds.
Interview Preparation Tips
Experience: They have conducted reading skills and speaking skills.
Round: Resume Shortlist
Experience: Some miss classified pictures and wrote the description and remarks
General Tips: When I go for the interview at Amazon they have conducted one simple exam before that they were checked my speaking skills and professionalism. After that they called out me your selected please join particular day. And joined and continue with Amazon only, now I have completed one year. I'm feeling happy.
Skills: Communication
Duration: <1 week
I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.
Interview Preparation Tips
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
Technical Support Associate Interview Questions & Answers
Tech Mahindra
anusha tadi
posted on 2 Feb 2018
I applied via Campus Placement and was interviewed before Feb 2017. There were 5 interview rounds.
Interview Questionnaire
3 Questions
- Q1. This was done over phone. About few technical questions and how long I am going to stay in the company.
- Q2. About the IP address
- Q3. How to ping the IP address
- Ans.
To ping an IP address, open command prompt and type 'ping' followed by the IP address.
Open command prompt
Type 'ping' followed by the IP address
Press enter
Wait for the response
Example: ping 192.168.1.1
Interview Preparation Tips
Experience: It is a person to person round. Where I was asked to speak about myself.
Round: Just a minute
Experience: I was asked about few topics randomly and I need to speak on it for at least 2 or 3 mins.
For eg. Speak about railways.
General Tips: It is easy to get thorough it. All you need to focus on your communication skills and knowledge about the computer over Internet.
Skills: Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
College Name: Raghu institute of technology
Skills evaluated in this interview
Technical Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 14 May 2018
I applied via Approached by Company and was interviewed in Sep 2017. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Tell about yourself?
- Ans.
I am a dedicated and experienced Technical Support Associate with a strong background in troubleshooting and customer service.
Experienced in providing technical support to customers over the phone and via email
Skilled in troubleshooting hardware and software issues
Excellent communication and problem-solving skills
Familiar with ticketing systems and remote desktop tools
Certified in ITIL Foundation
- Q2. Pronounce the words like , vision , treasure , measure , pleasure , asia etc
- Q3. Speak on a topic " demonetization " for 5 minutes
- Ans.
Demonetization refers to the act of stripping a currency unit of its status as legal tender.
Demonetization is a government policy aimed at curbing black money, corruption, and counterfeit currency.
It involves the withdrawal of a specific currency denomination from circulation, rendering it invalid for transactions.
Demonetization can have both positive and negative impacts on the economy, depending on its implementation...
- Q4. Tell us one thing that you want to change in yourself
- Ans.
I want to improve my time management skills
Prioritize tasks based on importance and deadlines
Use tools like calendars and to-do lists to stay organized
Practice setting realistic goals and deadlines for myself
Interview Preparation Tips
Experience: Technical aptitude test , language aptitude test
General Tips: You just need good communication skills.
Skills: Communication, Body Language, Presentation Skills, Decision Making Skills
Duration: <1 week
Technical Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 4 May 2019
Interview Questionnaire
2 Questions
- Q1. It was a personal round with HR, they have asked my family background and why did i choose this job and only their company as we have many different companies other than theirs.
- Q2. The next round was voice and accent round followed by one more HR round
Interview Preparation Tips
Experience: This round tests our analytical skills and our typing speed as well
And lastly once we clear that one HR will discuss our Salary and if possible negotiate depending on our skills and interview performance.
Technical Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 6 May 2019
I applied via Other and was interviewed in Sep 2018. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. General information about my qualification
- Q2. Past work experience
- Ans.
I have 2 years of experience in technical support for a software company.
Provided troubleshooting assistance to customers via phone and email
Resolved software issues and escalated complex problems to the appropriate team
Assisted in testing new software releases and providing feedback to the development team
- Q3. All the technical related questions like if you face any blue screen issues want you will trouble shoot
- Q4. Priority P1P2 how will you set the priority of incident
- Ans.
Priority of incident is set based on impact and urgency.
Assess the impact of the incident on the business or customer
Determine the urgency of the incident based on SLA and customer expectations
Assign P1 to incidents with high impact and urgency
Assign P2 to incidents with moderate impact and urgency
Communicate the priority to the customer and stakeholders
Interview Preparation Tips
Duration: <1 week
Technical Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 27 Oct 2021
I applied via Naukri.com and was interviewed before Oct 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about yourself?
Interview Preparation Tips
VCC India Interview FAQs
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VCC India Technical Support Associate Interview Process
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