Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

UnitedHealth

Compare button icon Compare button icon Compare
4.1

based on 2.6k Reviews

Filter interviews by

UnitedHealth Customer Service Interview Questions and Answers

Updated 30 Jul 2024

UnitedHealth Customer Service Interview Experiences

1 interview found

Customer Service Interview Questions & Answers

user image Anonymous

posted on 30 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Video Call 

(2 Questions)

  • Q1. Describe a time you needed supervisor help
  • Ans. 

    I needed supervisor help when dealing with a difficult customer complaint.

    • Customer was unhappy with our service and demanded to speak with a supervisor

    • Supervisor helped me de-escalate the situation and find a resolution

    • Supervisor provided guidance on how to handle similar situations in the future

    • Answered by AI
    Add your answer
  • Q2. How do you deal with an angry customer?
  • Ans. 

    I remain calm, listen actively, empathize with their situation, apologize for any inconvenience, and work towards finding a solution.

    • Remain calm and composed

    • Listen actively to understand their concerns

    • Empathize with their situation

    • Apologize for any inconvenience caused

    • Work towards finding a solution that satisfies the customer

    • Answered by AI
    Add your answer

Top trending discussions

View All
Interview Tips & Stories
1w
an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
Got a question about UnitedHealth?
Ask anonymously on communities.

Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Cloudnine Hospital user image Bhavika Bajaj

posted on 22 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Where do you done your last job ?
    • Add your answer
  • Q2. What's the reason you quit from the last job ?
    • Add your answer
  • Q3. Why should you leave teaching field?
    • Add your answer
  • Q4. What's the last salary?
    • Add your answer
  • Q5. How much salary you expected?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be patient and be focused on your work.

Customer Care Executive Interview Questions & Answers

Apollo Hospitals user image Teena Gupta

posted on 28 Aug 2023

Interview experience
1
Bad
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Client Interview 

(2 Questions)

  • Q1. Tell me something about yourself
    • Add your answer
  • Q2. Why uh left your last company
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Basic questions like tell me something ant yourself and past experiences
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I went for the interview in cogent for Apollo 24/7 as an customer support executive but they r jzt worst I reached there at 11 am I clear my 2 rounds but at 2pm they said client round will be at 4 pm I waited but at 4 pm they have started but then I waited till 7:30 I didn't even get a chance for my interview round the client sourabh sharma said I'll not hire anyone they reject all the candidates if still uh want to have interview you can stay otherwise you can go its your choice that's how's the client behaviour of Apollo 24/7 I'm applying for job that's not mean I deserve this kind of behaviour uh should teach your employees how to treat people's first.. hope it will be helpful for others too. So that they will also not waste there time for interview specially with the client saurabh sharma.

Customer Care Executive Interview Questions & Answers

GeBBS Healthcare Solutions user image Anonymous

posted on 3 Feb 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Related to health care experience
    • Add your answer
  • Q2. Experience in previous job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do best and get best opportunity for successful job

Customer Care Executive Interview Questions & Answers

SRL Diagnostics user image Anonymous

posted on 24 Mar 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Tale about your self.
  • Ans. 

    I am a dedicated and empathetic Customer Care Executive with excellent communication skills.

    • I have 3 years of experience in handling customer inquiries and resolving issues.

    • I am skilled in active listening and problem-solving, ensuring customer satisfaction.

    • I have a proven track record of meeting and exceeding customer service targets.

    • I am proficient in using CRM software and have a strong attention to detail.

    • I have re...

    • Answered by AI
    Add your answer
  • Q2. What do you know about pathology.
    • Add your answer
  • Q3. What types of blood groups
    • Add your answer
  • Q4. And about my previous experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Collect your knowledge about the firm where are going for the job

Customer Care Executive Interview Questions & Answers

Cloudnine Hospital user image Anonymous

posted on 23 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - HR 

(2 Questions)

  • Q1. What about me n my family,education
    • Add your answer
  • Q2. 2nd round unit head
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Same inter view
    • Add your answer
  • Q2. Same. Interview
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Salary discuss and joing date
    • Add your answer
  • Q2. Same interview
    • Add your answer

Customer Care Executive Interview Questions & Answers

Apollo Hospitals user image Anonymous

posted on 13 Jun 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Will previous job product knowledge.
    • Add your answer
  • Q2. Why you choose Apollo? How do you know apollo hospital as....
    • Add your answer
  • Q3. Related to the field knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are experienced employee, you can negotiate your salary with the management without hesitation.

Customer Care Executive Interview Questions & Answers

GeBBS Healthcare Solutions user image Arshad Khan

posted on 30 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job hai and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What are your previous Experience ?
    • Add your answer
  • Q2. Where do you reside
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Care Executive Interview Questions & Answers

Cloudnine Hospital user image Anonymous

posted on 25 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do you want to work in cloud nine?
    • Add your answer
  • Q2. What do you want to be in next 5 years?
    • Add your answer

Customer Service Representative Interview Questions & Answers

GeBBS Healthcare Solutions user image Anonymous

posted on 23 Jul 2022

I applied via Indeed and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. How did you get to know about gebbs
    • Add your answer
  • Q2. What is important fashion or career
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep at it and you will crack the interview it's very easy if your english is good
More about working at UnitedHealth

UnitedHealth Interview FAQs

How many rounds are there in UnitedHealth Customer Service interview?
UnitedHealth interview process usually has 1 rounds. The most common rounds in the UnitedHealth interview process are Video Call.

Tell us how to improve this page.

UnitedHealth Interviews By Designations

Interview Questions for Popular Designations

Interview Questions from Similar Companies

Optum Interview Questions
4.0
 • 415 Interviews
Apollo Hospitals Interview Questions
4.1
 • 330 Interviews
R1 RCM Interview Questions
3.9
 • 270 Interviews
GeBBS Healthcare Solutions Interview Questions
3.7
 • 139 Interviews
Fortis Healthcare Interview Questions
4.1
 • 122 Interviews
Sahrudaya Healthcare (Medicover Hospitals) Interview Questions
4.6
 • 121 Interviews
Manipal Hospitals Interview Questions
4.2
 • 79 Interviews
Narayana Health Interview Questions
4.2
 • 60 Interviews
Health Care Global Enterprises Interview Questions
4.2
 • 56 Interviews
SRL Diagnostics Interview Questions
4.1
 • 55 Interviews
View all

Fast track your campus placements

National Institute of Technology (NIT), Raipur Placement Questions
7 Interviews
Indian Institute of Technology (IIT), Chennai Placement Questions
4 Interviews
Indian Institute of Technology (IIT), Indore Placement Questions
1 Interview
Birla Institute of Technology and Science (BITS), Pilani Placement Questions
1 Interview
Indian Institute of Technology (IIT), Kharagpur Placement Questions
1 Interview
National Institute of Technology (NIT), Hamirpur Placement Questions
1 Interview
Motilal Nehru Institute National Institute of Technology (NIT), Allahabad Placement Questions
1 Interview
View all
UnitedHealth Salaries in India
Senior Software Engineer
1.4k salaries
unlock blur

₹8.5 L/yr - ₹30 L/yr

Claims Associate
1.1k salaries
unlock blur

₹1.6 L/yr - ₹4.9 L/yr

Software Engineer
872 salaries
unlock blur

₹5 L/yr - ₹18 L/yr

Senior Claims Associate
404 salaries
unlock blur

₹2.6 L/yr - ₹7 L/yr

Assistant Manager
290 salaries
unlock blur

₹6.2 L/yr - ₹12.6 L/yr

Explore more salaries
Compare UnitedHealth with

Anthem

3.6
Compare

Humang

2.0
Compare

Aetna

4.9
Compare

Centene Corporation

5.0
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview