UnitedHealth Customer Service Interview Questions and Answers

I would highlight the key features and benefits of the product to the customer, addressing their needs and concerns.

• Start by greeting the customer and building rapport

• Identify the customer's needs and preferences

• Highlight the unique selling points of the product

• Address any concerns or objections the customer may have

• Close the sale by emphasizing the value and benefits of the product

• Offer assistance with the purchase pr

I am a dedicated and empathetic Customer Care Executive with excellent communication skills.

• I have 3 years of experience in handling customer inquiries and resolving issues.

• I am skilled in active listening and problem-solving, ensuring customer satisfaction.

• I have a proven track record of meeting and exceeding customer service targets.

• I am proficient in using CRM software and have a strong attention to detail.

• I have re...read more

I worked as a Customer Care Executive at a telecommunications company, handling customer inquiries and resolving issues.

• Managed a high volume of incoming calls and emails from customers

• Provided excellent customer service by addressing concerns and resolving issues in a timely manner

• Collaborated with other departments to ensure customer satisfaction

• Utilized CRM software to track customer interactions and maintain accura

I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service and resolving customer issues.

• I have over 5 years of experience in customer service roles, including handling inquiries, complaints, and escalations.

• I am skilled in active listening, problem-solving, and conflict resolution.

• I have a proven track record of meeting and exceeding customer satisfaction goals.

• I am profici...read more

To improve customer satisfaction, focus on communication, personalized service, quick resolution of issues, and feedback.

• Improve communication by actively listening to customers and addressing their concerns promptly

• Provide personalized service by understanding individual needs and preferences

• Resolve issues quickly and efficiently to show customers that their time is valued

• Collect feedback regularly to understand custo...read more

Handle customers with empathy, patience, and effective communication.

• Listen actively to the customer's concerns and show empathy towards their situation.

• Remain calm and patient, even in challenging situations.

• Communicate clearly and effectively, providing solutions or assistance to the customer.

• Follow up with the customer to ensure their issue has been resolved satisfactorily.

• Maintain a positive attitude and profession...read more