T.v. Sundram Iyengar & Sons Service Manager Interview Questions and Answers

Motor's principal refers to the basic operating principle of an electric motor.

• Electric motors work on the principle of electromagnetic induction.

• They convert electrical energy into mechanical energy.

• The basic components of a motor include a stator, rotor, and commutator.

• Examples of motors include AC motors, DC motors, and brushless motors.

The controller is a device that manages the operation of a system or machine by receiving input and sending output signals.

• Controls the operation of a system or machine

• Receives input signals

• Sends output signals

• Regulates and coordinates the functions of different components

• Examples: temperature controller in HVAC system, speed controller in a motor

I am from a small town in the Midwest known for its friendly community and beautiful scenery.

• I grew up in a close-knit community where everyone knows each other.

• The town is surrounded by lush green forests and rolling hills.

• Despite its small size, the town has a strong sense of community and pride.

• I have fond memories of spending summers swimming in the local lake and hiking in the nearby mountains.

My family background is diverse and includes a mix of cultures and traditions.

• My family is multicultural, with members from different countries and backgrounds.

• We celebrate a variety of holidays and traditions from different cultures.

• Family gatherings often involve a blend of cuisines and languages.

• There is a strong emphasis on education and career success in my family.

• We prioritize communication and support within our

I am currently working as a Customer Service Representative at XYZ Company.

• Handling customer inquiries and resolving issues

• Providing product information and assistance

• Processing orders and returns

• Maintaining customer satisfaction and retention

My payslips are stored electronically in the company's HR system.

• My payslips are stored electronically in the company's HR system

• I can access my payslips by logging into the employee portal

• If needed, I can provide printed copies of my payslips

My expected salary is based on my experience, skills, and the industry standard for Service Advisors.

• Consider my years of experience in the automotive industry

• Take into account my certifications and training related to customer service and vehicle maintenance

• Research the average salary range for Service Advisors in this region

I will handle escalation cases by addressing the issue promptly, investigating the root cause, communicating with all parties involved, and finding a satisfactory resolution.

• Address the issue promptly to prevent further escalation

• Investigate the root cause of the escalation to understand the underlying issues

• Communicate effectively with all parties involved to gather information and perspectives

• Find a satisfactory reso...read more

Dealer profitability and customer satisfaction are closely linked and crucial for the success of the business.

• Dealer profitability can be enhanced by providing training and support to dealers to improve sales and service efficiency.

• Monitoring key performance indicators such as sales volume, profit margins, and customer retention can help identify areas for improvement.

• Implementing customer feedback mechanisms and addre...read more

Compression ratio of a diesel engine is the ratio of the volume of the combustion chamber when the piston is at the bottom of its stroke to the volume when the piston is at the top of its stroke.

• Compression ratio is typically higher in diesel engines compared to gasoline engines, ranging from 14:1 to 25:1.

• Higher compression ratios in diesel engines lead to better fuel efficiency and power output.

• Compression ratio is an...read more

Name, qualification, work experience ,languages known and interests

There are various types of vehicles including cars, trucks, motorcycles, bicycles, and buses.

• Cars

• Trucks

• Motorcycles

• Bicycles

• Buses

Year of opening, branches through out India, vehicle sales

Warranty processes in dealership involve handling warranty claims, coordinating with manufacturers, and ensuring customer satisfaction.

• Understanding the warranty terms and conditions set by manufacturers

• Processing warranty claims accurately and efficiently

• Coordinating with manufacturers for approvals and reimbursements

• Ensuring timely repairs or replacements under warranty

• Maintaining records of warranty claims and repai