TradeIndia (Infocom Network Private Limited) Senior Customer Relationship Manager Interview Questions and Answers

The transport market refers to the industry that provides services related to the movement of goods and people from one place to another.

• Includes various modes of transportation such as road, rail, air, and sea

• Involves companies that offer transportation services like airlines, shipping companies, and logistics providers

• Subject to regulations and policies set by government authorities

• Impacted by factors like fuel price...read more

I will use effective communication, product knowledge, and personalized recommendations to sell products to customers.

• Build rapport with the customer to understand their needs and preferences

• Highlight the features and benefits of the products that align with the customer's needs

• Offer personalized recommendations based on the customer's preferences and budget

• Address any concerns or objections the customer may have

• Close ...read more

I would try to understand the reason for their lack of interest and address their concerns to re-engage them.

• Ask open-ended questions to uncover the root cause of disinterest

• Listen actively to their feedback and concerns

• Offer alternative solutions or incentives to regain their interest

• Follow up with personalized communication to show that their feedback is valued