TKM Group Interview Questions and Answers

Order management in ServiceNow involves managing the lifecycle of orders from creation to fulfillment.

• Order creation through catalog items or service requests

• Tracking order status and progress

• Automating order fulfillment processes

• Integrating with inventory management systems

• Generating reports on order metrics

Background script runs before the data is loaded, while filter script runs after the data is loaded and filters the data based on specified criteria.

• Background script is used to perform actions before the data is loaded, such as setting variables or defining functions.

• Filter script is used to filter the data after it has been loaded, based on specified criteria.

• Background script is typically used for data preparation a...read more

Different ways to populate CMDB include manual entry, discovery tools, integrations with other systems, and automated data collection.

• Manual entry by IT staff

• Discovery tools like SCCM, SolarWinds, or ServiceNow Discovery

• Integrations with other systems such as monitoring tools, asset management systems, or ticketing systems

• Automated data collection through scripts or APIs