Text Mercato Information Technology Support Engineer Interview Questions and Answers

VPN stands for Virtual Private Network. It is used to create a secure and encrypted connection over a public network.

• VPN allows users to securely access a private network over the internet.

• It provides privacy and anonymity by masking the user's IP address and encrypting their internet traffic.

• VPN is commonly used to access company networks remotely, protect sensitive data, bypass censorship or geo-restrictions, and enh...read more

We use ServiceNow as our ticketing tool.

• ServiceNow is a popular ticketing tool used by many organizations.

• It provides a centralized platform for managing IT service requests and incidents.

• ServiceNow offers features like ticket creation, assignment, tracking, and resolution.

• It allows for efficient communication between IT support engineers and end-users.

• ServiceNow also provides reporting and analytics capabilities for p...read more

Answering questions related to troubleshooting BSOD, installing OS, network types, cloud, and S3 bucket.

• To troubleshoot BSOD, check for hardware issues, update drivers, and run diagnostic tools.

• Before installing OS, check hardware compatibility, backup important data, and ensure proper boot order.

• Network types include LAN, WAN, MAN, PAN, WLAN, and SAN.

• Cloud is a network of remote servers used to store, manage, and proc...read more