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Telligent (A Verint Company) Senior Customer Support Executive Interview Questions and Answers
Telligent (A Verint Company) Senior Customer Support Executive Interview Experiences
1 interview found
(1 Question)
- Q1. How to reply an irated customer
- Ans.
Listen actively, empathize, apologize, offer solutions, follow up
Listen to the customer's concerns without interrupting
Empathize with the customer's emotions and show understanding
Apologize for any inconvenience caused, even if it wasn't your fault
Offer solutions to address the customer's issue or concern
Follow up with the customer to ensure their satisfaction and resolve any remaining issues
(1 Question)
- Q1. Tell about your self
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Customer Service Executive Interview Questions & Answers
Dealsdray Online
Anonymous
posted on 20 Feb 2022
I applied via Company Website and was interviewed in Jan 2022. There was 1 interview round.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Tell me about yourself.
- Q3. Why should we hire you?
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