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Telligent (A Verint Company) Customer Support Executive Interview Questions and Answers
Telligent (A Verint Company) Customer Support Executive Interview Experiences
1 interview found
I applied via Naukri.com and was interviewed in Oct 2021. There were 4 interview rounds.
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1 Question
- Q1. Tell me about yourself
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I applied via Company Website and was interviewed in Jul 2022. There was 1 interview round.
(4 Questions)
- Q1. What do you think Google Operations Center does?
- Ans.
Google Operations Center is responsible for managing and monitoring Google's infrastructure and services.
Google Operations Center oversees the operation and maintenance of Google's data centers.
They monitor the performance and availability of Google's services, such as Google Search, Gmail, and Google Cloud Platform.
The center handles incident management and response to ensure minimal downtime and quick resolution of i...
- Q2. Explain your Educational Background and your previous work (if you have any)
- Q3. What would motivate you to come to work every day?
- Q4. How would you handle an irate customer?
- Ans.
I would listen to their concerns, empathize with them, and offer a solution to their problem.
Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Apologize for any inconvenience caused
Offer a solution to their problem
Follow up to ensure their satisfaction
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Customer Service Executive Interview Questions & Answers
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Anonymous
posted on 20 Feb 2022
I applied via Company Website and was interviewed in Jan 2022. There was 1 interview round.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Tell me about yourself.
- Q3. Why should we hire you?
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based on 6 reviews
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