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I applied via Naukri.com and was interviewed in Oct 2023. There were 3 interview rounds.
Yes, I am able to handle chats as part of my customer service responsibilities.
I have experience in handling customer inquiries and resolving issues through chat platforms.
I am proficient in typing and can effectively communicate with customers in a written format.
I am comfortable multitasking and can manage multiple chat conversations simultaneously.
I am familiar with using chat software and tools to provide efficient...
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posted on 27 Aug 2021
I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.
I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.
posted on 29 Jun 2021
I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.
posted on 20 Dec 2020
I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.
Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.
Quality of product/service
Responsiveness
Empathy
Communication
Problem-solving
Customer support is essential for resolving customer issues and ensuring customer satisfaction.
Customer support helps customers with their queries and concerns
It provides a platform for customers to voice their opinions and feedback
It helps in building customer loyalty and trust
It can lead to increased sales and revenue
Examples include technical support, product assistance, and billing inquiries
posted on 17 Dec 2020
I applied via Walk-in and was interviewed before Dec 2019. There were 5 interview rounds.
posted on 11 Feb 2021
I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.
I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.
Actively listen to customers to understand their needs and concerns
Show empathy and understanding towards customers' situations
Provide prompt and effective solutions to address customers' issues
Maintain a positive and professional attitude throughout the interaction
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I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.
based on 1 interview
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