T-Systems ICT India
HCLTech Interview Questions and Answers
Q1. Architecture of Splunk in current org and how team is managing it, Any customization has been done or not
Our Splunk architecture consists of a distributed deployment with indexers and search heads. We have customized it to meet our specific needs.
We have a distributed deployment with multiple indexers and search heads
We have customized our Splunk deployment to meet our specific needs
We use Splunk for log management, security monitoring, and business analytics
Our team manages the Splunk deployment and ensures it is running smoothly
Q2. What do you know about T-Systems
T-Systems is a global IT services and consulting company headquartered in Germany.
Provides end-to-end solutions for digital transformation
Offers cloud computing, cybersecurity, IoT, and SAP services
Part of the Deutsche Telekom group
Has over 37,000 employees worldwide
Clients include BMW, Daimler, and Volkswagen
Q3. How to deal with Angry customer
Listen actively, empathize, apologize, offer solutions, follow up
Listen to the customer's concerns without interrupting
Empathize with the customer's emotions and show understanding
Apologize for any inconvenience caused, even if it wasn't your fault
Offer solutions to address the customer's issue or concern
Follow up with the customer to ensure their satisfaction and resolve any remaining issues
Q4. Expected CTC nd location preference
Expected CTC and location preference
My expected CTC is negotiable based on the job responsibilities and company's compensation structure. As for location, I am open to relocation for the right opportunity.
I am looking for a competitive salary package and a location that is convenient for me to commute.
I am willing to consider opportunities that offer growth potential and a location that suits my lifestyle.
Q5. How to migrate DC?
Migrating a domain controller involves careful planning and execution to ensure minimal downtime and data loss.
Assess current DC environment and plan migration strategy
Prepare new DC hardware and software
Transfer FSMO roles and DNS settings
Test migration in a lab environment before production
Update group policies and ensure replication is working properly
Q6. Challenges in Presales
Presales challenges involve understanding customer needs, competitive landscape, and creating compelling solutions.
Understanding customer needs and pain points
Navigating the competitive landscape
Creating compelling solutions tailored to customer requirements
Managing time constraints and deadlines
Building strong relationships with customers and internal teams
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