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Supertech Manager - CRM Interview Questions and Answers
Supertech Manager - CRM Interview Experiences
1 interview found
I applied via Naukri.com and was interviewed before Jun 2021. There were 3 interview rounds.
(2 Questions)
- Q1. What profile you've been handling?
- Ans. Explain your exact profile, they check it with your current employer.
- Q2. Why you leaving your job?
- Ans. Do not bread mouth your current employer, give a good suitable reason like career growth, location change etc
(2 Questions)
- Q1. I have been asked about proper prices from booking till possession
- Q2. Start your answer with Getting the booking form then using allotment, demand receipts then proceed further accordingly. Be precise.
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I was interviewed before Feb 2024.
(2 Questions)
- Q1. Can you provide a self-introduction?
- Q2. What are your past experiences?
I applied via Company Website and was interviewed in Oct 2023. There were 4 interview rounds.
(2 Questions)
- Q1. With regards to Job stability
- Q2. Understanding of Customer service
(2 Questions)
- Q1. Customer service scenario
- Ans.
Handling a customer complaint about a delayed delivery
Apologize for the inconvenience caused
Investigate the reason for the delay
Offer a solution or compensation
Ensure the customer is satisfied with the resolution
- Q2. Post sales service related task
(1 Question)
- Q1. Excel and Microsoft related questions
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. Pls go through your resume , they wont ask more than your resume
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CRM Executive Interview Questions & Answers
Aparna Constructions and Estates
Anonymous
posted on 26 Jul 2021
Interview Questionnaire
2 Questions
- Q1. What is the key quality that a CRM executive should have ??
- Ans.
The key quality that a CRM executive should have is strong communication skills.
Strong communication skills are essential for a CRM executive to effectively interact with customers, colleagues, and stakeholders.
CRM executives need to be able to clearly convey information, listen actively, and resolve conflicts.
They should be able to articulate complex ideas in a simple and understandable manner.
Effective communication ...
- Q2. How to handle a frustrated customer
- Ans.
To handle a frustrated customer, listen actively, empathize, apologize, offer a solution, and follow up.
Listen actively to understand the customer's concerns and frustrations.
Empathize with the customer by acknowledging their emotions and showing understanding.
Apologize sincerely for any inconvenience or negative experience they have had.
Offer a solution or options to resolve the issue and meet their needs.
Follow up wi...
Selected
I was interviewed before Feb 2024.
(2 Questions)
- Q1. Can you provide a self-introduction?
- Q2. What are your past experiences?
I applied via Referral and was interviewed before Oct 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Why do you want to join? For better career growth and better pay
- Q2. How will you handle irate customers Be patient and hear them show empathy and try to give first hand solution
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Selected
I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.
Customer Relationship Manager
(5 Questions)
- Q1. Digital Marketing Executive
- Q2. Digital Marketing
- Q3. Business Management
- Q4. Customer Relationship Management
- Q5. Advertisement Online
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CRM Executive Interview Questions & Answers
Aparna Constructions and Estates
Anonymous
posted on 6 Oct 2021
I applied via Naukri.com and was interviewed in Apr 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Personal introduction about previous job
- Q2. They check the patience
- Q3. And asked about our confidential skills
- Q4. And about our habits
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Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2023. There was 1 interview round.
(7 Questions)
- Q1. Tell me about your self
- Q2. Were u was working before
- Q3. Tell me the reason to quit ur previous job
- Q4. What was ur CTC in previous company
- Q5. Wt was your take home
- Q6. What is ur salary expectations
- Q7. What was ur roll in previous company
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based on 2 reviews
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