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Stefanini Service Delivery Manager Interview Questions and Answers

Updated 29 Nov 2024

Stefanini Service Delivery Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Discussion about overall experience in IT experience

Service Delivery Manager Jobs at Stefanini

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Interview questions from similar companies

I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It’s very simple and straight . Would like to understand company growth and are looking into some automation with to utilise cross train employees

Interview Preparation Tips

Interview preparation tips for other job seekers - Looking forward to meet.

I applied via Naukri.com and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Interview lead with work experience and technical questions related to the job requirement.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be humble, natural and carry a true and postive attitude and say no if you don't have the answer. Leaders are brilliant to feel the enthusiasm and attitude of a candidate.

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About your profile

Interview Preparation Tips

Interview preparation tips for other job seekers - Be as much honest as you can.

I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. It includes managerial round
Round 3 - HR 

(1 Question)

  • Q1. More on process related

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple and if you are unaware of any answers be straight forward with answers

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. How big my team and what was the type of daily challenges used handle
  • Q2. Transitions and other areas on delivery and project
Round 3 - One-on-one 

(1 Question)

  • Q1. Same questions as is in first round
Round 4 - HR 

(1 Question)

  • Q1. Current package and expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Shouldn't compare with MNCs originated in other than from India, as management culture and treatment of people varies on various notes.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. What was your biggest learning in your career?
Round 3 - One-on-one 

(1 Question)

  • Q1. Why have you left your lst few jobs in a succession of 2 to 2 and a hlaf years each?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please understand the job requirement really well before applying for the job. Ensure that your skill set matches the job requirement.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

1 hour contained 6 sections of lrdi varc etc

Round 2 - cv shortlist 

(2 Questions)

  • Q1. Give a brief introduction
  • Ans. 

    I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.

    • Managed a team of 20+ service delivery professionals

    • Implemented process improvements resulting in 20% increase in client satisfaction

    • Developed and maintained strong client relationships

  • Answered by AI
  • Q2. Why should we hire you?
  • Ans. 

    I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.

    • Extensive experience in service delivery management

    • Strong leadership and communication skills

    • Ability to drive process improvements and optimize resources

    • Track record of meeting and exceeding KPIs and SLAs

    • Example: Successfully implemented a new ticketing system that improved re

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident

Interview Questionnaire 

2 Questions

  • Q1. About yourself
  • Ans. Kindly tell something different,not like your name and then your exprience.
  • Answered Anonymously
  • Q2. Define the current role
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Mar 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
  • Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
Round 2 - Technical 

(3 Questions)

  • Q1. Previous Experience and Challenges.
  • Q2. How are metrics tracked.
  • Ans. 

    Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.

    • Utilize automated monitoring tools to track key performance indicators in real-time

    • Collect data manually through surveys, interviews, and observations to gather qualitative feedback

    • Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions

    • Implement a balanced scorecar...

  • Answered by AI
  • Q3. Rest all on the expectations and when can I join.

Stefanini Interview FAQs

How many rounds are there in Stefanini Service Delivery Manager interview?
Stefanini interview process usually has 1 rounds. The most common rounds in the Stefanini interview process are One-on-one Round.
How to prepare for Stefanini Service Delivery Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Stefanini. The most common topics and skills that interviewers at Stefanini expect are Service Delivery Management, Service Desk, IT Infrastructure, ITIL and IT Operations.

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Stefanini Service Delivery Manager Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Stefanini Service Delivery Manager Salary
based on 16 salaries
₹18 L/yr - ₹33 L/yr
57% more than the average Service Delivery Manager Salary in India
View more details

Stefanini Service Delivery Manager Reviews and Ratings

based on 2 reviews

2.7/5

Rating in categories

3.3

Skill development

2.7

Work-life balance

3.6

Salary

2.7

Job security

2.7

Company culture

2.1

Promotions

2.7

Work satisfaction

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