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Stefanini IT Solutions - Manager - Service Delivery (1-2 yrs)

1-2 years

Stefanini IT Solutions - Manager - Service Delivery (1-2 yrs)

Stefanini

posted 1mon ago

Job Description

Position Overview:

The ideal candidate Lead end-to-end management of Remote IT Infrastructure Support and Digital Workplace Services projects, ensuring adherence to scope, timeline, and budget.

Collaborate with cross-functional teams, drive transition initiatives, manage budgets, mitigate risks, and implement best practices.

Foster continuous improvement, evaluate performance, and conduct post-implementation reviews for future optimization.

Responsibilities:

- Lead the end-to-end management of Remote IT Infrastructure Support and Digital Workplace Services projects, from initiation to closure, ensuring adherence to project scope, timeline, and budget constraints.

- Collaborate with cross-functional teams, including IT operations, engineering, support, and vendors, to define project objectives, requirements, and deliverables.

- Develop comprehensive project plans, schedules, and resource allocations, ensuring alignment with business objectives and strategic priorities.

- Drive the transition and transformation initiatives related to remote IT infrastructure support and digital workplace services, including migrations, upgrades, and implementations.

- Establish and maintain effective communication channels with stakeholders, providing regular updates on project progress, risks, and mitigation strategies.

- Manage project budgets, forecasts, and expenditures, identifying opportunities for cost optimization and efficiency improvements.

- Mitigate project risks and issues proactively, implementing corrective actions and contingency plans as necessary to ensure project success.

- Implement project management best practices, methodologies, and tools to streamline processes and improve project delivery efficiency.

- Foster a culture of continuous improvement within the project team, promoting innovation and knowledge sharing.

- Evaluate project performance against established metrics and KPIs, conducting post-implementation reviews to identify lessons learned and areas for improvement.

Qualifications:

- Bachelor's degree in computer science, Information Technology, or related field.

- Master's degree preferred.

- Proven experience (10+ years) in technical project management, with a focus on Remote IT Infrastructure Support and Digital Workplace Services projects.

- Strong understanding of ITIL frameworks and service delivery best practices.

- Demonstrated expertise in leading transition and transformation initiatives, including migrations, upgrades, and implementations.

- Proficiency in project management methodologies such as Agile, Scrum, or Waterfall.

- Excellent communication, leadership, and stakeholder management skills.

- Ability to effectively prioritize and manage multiple projects simultaneously in a dynamic environment.

- PMP, PRINCE2, or equivalent project management certification is a plus.

- Experience working with global teams and managing projects across multiple geographies is desirable.

- Strong analytical and problem-solving abilities, with a keen attention to detail.


Functional Areas: Other

Read full job description

Prepare for Service Delivery Manager roles with real interview advice

Top Stefanini Service Delivery Manager Interview Questions

Q1. What step you will taken after getting any system infected with virus?
Q2. What are the levels of Office 365 Administration?
Q3. What is navigational attribute and time independent attribute.
View all 12 questions

What people at Stefanini are saying

2.6
 Rating based on 2 Service Delivery Manager reviews

Likes

Salary on time. Before Sandy took over, it was a good company to work with.

Dislikes

1. It has turned as a Lala company. 2. Sandy (AVP) thinks himself God. Always use harsh words. During heated discussion he uses slang language. Always threat to terminate. 3. Indian management head Ankit is filling senior management position by his known people from previous organization by forcing old resources to resign or terminat..Read More

  • Skill development - Bad
  • +5 more
Read 2 Service Delivery Manager reviews

Service Delivery Manager salary at Stefanini

reported by 16 employees with 8-20 years exp.
₹18 L/yr - ₹33 L/yr
57% more than the average Service Delivery Manager Salary in India
View more details

What Stefanini employees are saying about work life

based on 250 employees
54%
73%
76%
52%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Stefanini Benefits

Health Insurance
Work From Home
Soft Skill Training
Job Training
Free Transport
Free Food +6 more
View more benefits

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