Sri Biotech Laboratories Interview Questions and Answers

Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.

Q1. What is your understanding of emotional intelligence?
Ans. 
Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.
• Emotional intelligence involves self-awareness and self-regulation.

• It also includes empathy and social skills.

• Example: Being able to remain calm and composed in a stressful customer interaction.

• Example: Understanding and responding appropriately to a customer's emotions.
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Q2. What is the role of technical customer service?
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Technical customer service involves providing assistance with technical issues and troubleshooting for customers.
• Assisting customers with technical issues related to products or services

• Troubleshooting problems and providing solutions

• Explaining technical information in a clear and understandable way

• Offering guidance on how to use products or services effectively

• Escalating complex technical issues to higher level suppor
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Q3. What is the difference between customer service and technical support?
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Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.
• Customer service involves addressing general inquiries and providing assistance with products or services.

• Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.

• Customer s...read more
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Q4. What are technical skills in customer service?
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Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.
• Proficiency in using customer relationship management (CRM) software

• Ability to troubleshoot technical issues remotely

• Knowledge of online chat platforms and ticketing systems

• Experience with data entry and analysis for customer support

• Familiarity with social media platforms for customer interaction
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Q5. What is customer satisfaction?
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Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.
• Customer satisfaction is the result of meeting or exceeding customer expectations.

• It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.

• Measuring customer satisfaction can be done through surveys, feedback forms, a...read more
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Q1. WALK US THROUGH YOUR RESUME.
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Q2. WHAT ARE YOUR QUALIFICATIONS, EXPERIENCE AND BIGGEST ACHIEVEMENTS?
Ans. 
I have a Bachelor's degree in Quality Management, 5 years of experience in quality assurance, and successfully implemented a new quality control system.
• Bachelor's degree in Quality Management

• 5 years of experience in quality assurance

• Implemented a new quality control system
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Q3. HOW MANY NUMBER OF PEOPLE DO YOU DIRECTLY MANAGE AND WHAT CHALLENGES DID YOU FACE AT LAST ORGANISATION?
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Q4. WHAT ARE YOUR PROBLEM SOLVING TECHNIQUES?
Ans. 
I use a combination of root cause analysis, brainstorming, and data analysis to solve problems efficiently.
• Identify the root cause of the problem before jumping to solutions

• Brainstorm potential solutions with a team or individually

• Use data analysis to make informed decisions and track progress

• Implement solutions and monitor results for effectiveness

• Adjust strategies as needed based on feedback and outcomes
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Q5. WHAT METRICS DID YOU ACHIEVE IN OUR LAST ORGANISATION WITH EXAMPLE?
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Q6. WHAT IMPROVEMENTS DID YOU BRING IN YOUR CURRENT ORGANISATION, AND DO YOU GIVE INDIVIDUAL CONTRIBUTION TO THE TEAM FOR THIS OR BY GROUP?
Ans. 
I implemented a new quality control system that improved efficiency by 20% through individual contributions and team collaboration.
• Implemented a new quality control system to streamline processes

• Led training sessions for team members to ensure understanding and compliance

• Collaborated with cross-functional teams to identify and address quality issues

• Introduced regular quality audits to monitor and improve performance
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Q7. WHAT SKILLS DO YOU HAVE- KAIZEN, PROCESS EXCELLENCE, SIX SIGMA, ANY SPECIFIC CERTIFICATIONS AS- SQL OR TABLEAU, DATA STUDIO ETC?
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Q8. WHAT ARE YOUR BIGGEST ACHIEVEMENTS IN YOUR LAST ORGANISATION, AND WHAT BRINGS YOUR INTEREST TO QUALITY?
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Q9. HOW CLOSELY HAVE YOU WORKED WITH SUPPLY CHAIN OPERATIONS AND WHAT EXACTLY WOULD YOU DO TO REDUCE PICKING TIME IN THE WAREHOUSE?
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I have closely worked with supply chain operations and would implement process improvements to reduce picking time in the warehouse.
• I have collaborated with supply chain teams to optimize inventory management and streamline processes.

• Implemented barcode scanning technology to improve accuracy and efficiency in picking orders.

• Analyzed data to identify bottlenecks in the picking process and implemented solutions such as ...read more
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Q10. WHAT TECHNIQUE WOULD YOU USE TO REDUCE THE SCM OPERATIONS IN A WAREHOUSE?
Ans. 
Implementing lean principles such as 5S, Kanban, and Just-in-Time inventory management can help reduce SCM operations in a warehouse.
• Implement 5S methodology to organize the warehouse and reduce waste

• Utilize Kanban system to optimize inventory levels and streamline processes

• Adopt Just-in-Time inventory management to minimize excess inventory and improve efficiency
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Q11. BASIC SITUATION, LOGICS AND GENERAL QUESTIONS.
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MY aptitude round was on naukrii.com , which I cleared.

Q1. Questions were asked on OOPS Concept, Make sure you should have a strong command on oops.
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Q2. 1 DSA Question and they told me to write the code on whiteboard
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Q1. It was technical interview, she asked me about my project and asked me to tell test cases on my project.
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Q2. 1 dsa question, 2 strings anagram, and other pattern question
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Q1. It was with qa lead of infoedge company. she told me to tell test cases of chair.
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Q2. She asked me about testing and all.
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Q1. AAbhi hua nhi hai, jab hoga toh bata dungi.
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Q1. What is your name
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Q2. What your Qualifications
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Q1. Your job experience
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Q2. Your farther name
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Q1. What are the age
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Q2. What your location
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Q1. Your deta experience
Ans. 
I have over 5 years of data entry experience in various industries.
• Worked as a data entry clerk for a marketing firm for 2 years

• Managed data entry tasks for a healthcare company for 3 years

• Proficient in using Microsoft Excel and data management software
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Q2. Your rich and poor
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Q1. 1 year experience job you
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Q2. Your current with answer
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Q1. Your full Nick name
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Q2. So your @ email id
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Q1. Your company experience
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Q2. I tell you my company details
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Q1. Your language tell me
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Q2. Your current situation
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Q1. Your current details
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Q2. Your only 10 pass
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Q1. Tell me yourself
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Q2. Why should we hir you
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How do you value an asset
Tell me about different asset class
What are the biggest risks in th market

Q1. Questions regarding operations
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Q2. Questions regarding manpower management and cost
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Q1. Questions regarding ownership as a warehouse manager
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Q2. Questions regarding communication skills and personal development
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Q1. Personal details
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Q2. Career goals in corporate
Ans. 
My career goal in the corporate sector is to climb the ladder to a leadership position where I can make strategic decisions and drive the success of the company.
• Work towards obtaining a management role within the next 5 years

• Develop strong leadership and communication skills through training and mentorship

• Contribute to the growth and profitability of the company through innovative strategies

• Build a strong network of pr
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Q1. Given 2 large numeric comma seperated strings. You need to calculate their sum along with maintaining the correct position of commas. Example Test Case - s1 - "123,456,788" s2 - "1" output - "123,456,789"...read more
Ans. 
Calculate sum of large numeric comma separated strings without converting to integers.
• Split the strings by comma to get individual numbers

• Iterate from right to left and add digits, carrying over if necessary

• Maintain correct position of commas in the output string
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Q1. It was Low Level Design Round. Question - Design a file system just like google drive. Functional Requirements - i) It should have functionality of file uploading, downloading, sharing. ii) Need to handle...read more
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Q1. It was Hiring Manager round and it tested my knowledge over HLD & LLD. Tell me about the most challenging project which you did till now. Follow Up Questions - i) Draw HLD & write LLD of it. ii) How muc...read more
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Q2. What all initiatives I have taken in my career?
Ans. 
I have taken various initiatives in my career to improve processes and drive innovation.
• Led a team to implement a new agile development process, resulting in faster delivery of products

• Introduced automated testing tools to improve software quality and reduce manual effort

• Organized coding workshops for junior developers to enhance their skills and knowledge

• Initiated a mentorship program to help new hires acclimate to th
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Q3. How many microservices do I own & at what scale they handle the traffic?
Ans. 
I own 5 microservices that handle traffic at a scale of 10,000 requests per minute.
• I own 5 microservices

• They handle traffic at a scale of 10,000 requests per minute
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Q4. Tell me the incidents where you went beyond your limits for the work
Ans. 
I have consistently gone above and beyond in my work by taking on additional projects and working extra hours when needed.
• Volunteering to lead a high-priority project that required long hours and weekend work

• Staying late to troubleshoot and resolve a critical issue before a major deadline

• Taking on extra tasks to help a team member who was overwhelmed with their workload
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Q5. Why are you leaving your current organization?
Ans. 
Seeking new challenges and growth opportunities.
• Desire for career advancement

• Looking for new challenges

• Seeking better work-life balance

• Company restructuring or changes in management
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Q1. QC experience about the position
Ans. 
I have 5 years of experience in QC, including conducting inspections, creating quality control plans, and ensuring compliance with industry standards.
• Conducted inspections on raw materials, in-process production, and finished products

• Created and implemented quality control plans to improve product quality and reduce defects

• Ensured compliance with industry standards and regulations, such as ISO 9001 and AS9100

• Collaborat...read more
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Q2. QA experience
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Q1. Computer software experience
Ans. 
I have extensive experience with various computer software programs, including QA testing tools and data analysis software.
• Proficient in using QA testing tools such as Selenium, JIRA, and HP Quality Center

• Skilled in data analysis software like Microsoft Excel and SQL

• Familiar with programming languages like Java and Python for automation testing

• Experience with bug tracking systems and version control tools
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Q2. Microsoft experience
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Q1. Computer knowledge
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Q2. Work knowledge
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Q1. Professional knowledge
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Q2. Periority of work
Ans. 
Prioritizing work involves identifying and organizing tasks based on their importance and urgency.
• Identify tasks that are critical to project success

• Consider deadlines and time constraints

• Communicate with team members to understand priorities

• Use tools like priority matrices or task lists

• Adjust priorities as needed based on changing circumstances
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Knowledge of computer

Q1. Year of work experience
Ans. 
I have 5 years of work experience as a QA QC Engineer.
• 5 years of work experience in QA QC engineering

• Experience in conducting quality control inspections

• Proficient in creating and implementing quality assurance processes

• Familiar with industry standards and regulations

• Strong analytical and problem-solving skills
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Q2. About the company
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About the future company

Q1. Resume based questions
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Q2. Why product management
Ans. 
Passion for creating innovative products and solving customer problems drives me towards product management.
• Passion for innovation and problem-solving

• Opportunity to work cross-functionally with various teams

• Desire to make a positive impact on customers' lives

• Enjoyment of the strategic and creative aspects of product development
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Q3. What is the difference between indiamart and Flipkart/amazon
Ans. 
Indiamart is a B2B marketplace connecting buyers and sellers, while Flipkart/Amazon are B2C e-commerce platforms.
• Indiamart focuses on connecting businesses for bulk purchases, while Flipkart/Amazon cater to individual consumers.

• Indiamart offers a wide range of products across industries, while Flipkart/Amazon focus on retail consumer goods.

• Indiamart allows businesses to negotiate prices directly with sellers, while Fli...read more
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Q4. Product design and improvement - What is your favourite app? (YT) how will you increase subscription of yt premium.
Ans. 
My favorite app is YouTube. To increase subscriptions to YouTube Premium, I would focus on exclusive content, personalized recommendations, and bundle deals.
• Create exclusive content only available to YouTube Premium subscribers

• Improve personalized recommendations to showcase the value of Premium features

• Offer bundle deals with other popular services like music streaming platforms

• Promote the benefits of ad-free viewing,
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Q5. Guesstimates - suppose there are 2 crore people in Delhi, guess the number of personal. The vehicles are strictly for personal use only
Ans. 
I would estimate around 50 lakh personal vehicles in Delhi based on average household size and car ownership rates.
• Consider average household size in Delhi (around 4 people per household)

• Look at car ownership rates in Delhi (around 30% of households own a car)

• Calculate number of households in Delhi (2 crore people / 4 people per household)

• Estimate number of personal vehicles based on car ownership rates
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Q6. Root cause analysis - You are loosing users ok YT and the active users have declined from 5L to 2L.
Ans. 
The decline in active users on YT from 5L to 2L may be due to various factors such as changes in algorithms, competition from other platforms, or lack of engaging content.
• Conduct a user survey to gather feedback on why they are using YT less

• Analyze the competition to see if users are migrating to other platforms

• Review recent changes in YT algorithms that may have affected user engagement

• Evaluate the quality and relevan...read more
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Q7. Where are you from
Ans. 
I am from a small town in the Midwest called Springfield.
• I grew up in a close-knit community surrounded by farmland

• The town had a population of around 10,000 people

• I attended the local high school and participated in various community events
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Q1. Introduction about myself
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I am a highly motivated and detail-oriented individual with a background in marketing and a passion for product development.
• Background in marketing

• Passion for product development

• Detail-oriented

• Highly motivated
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Q2. Where are you from
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I am from a small town in the Midwest called Springfield.
• I grew up in a close-knit community surrounded by farmland.

• My hometown is known for its annual county fair and local farmers market.

• I have fond memories of playing in the town park and attending high school football games.

• Despite its small size, Springfield has a strong sense of community and pride.
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Q3. Why join indiamart
Ans. 
Joining IndiaMART offers a dynamic work environment, opportunities for growth, and a chance to be part of a leading B2B marketplace.
• Opportunity to work in a fast-paced and innovative industry

• Chance to contribute to the growth of a leading B2B marketplace

• Dynamic work environment with room for career advancement

• Access to a wide network of businesses and professionals

• Opportunity to work with cutting-edge technology and so
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Q4. More discussion like question on profile and cultural fit.
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Q1. What metrics do you use?
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Q1. Make a CRM plan for kids category
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Q1. How would you plan if you want to restart your CRM objectives
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Q1. What is one of the biggest challenges you've faced
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Q2. What is your life's biggest achievement
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