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Spencer's Retail

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30+ Spencer's Retail Interview Questions and Answers

Updated 12 Feb 2025
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Q1. What will do you if tha customer payment is made through card and does not came to you

Ans.

If a customer's payment is made through card and they do not come to collect it, I would follow the store's policy for handling unclaimed items.

  • Check the store's policy on handling unclaimed items paid for by card

  • Attempt to contact the customer using the contact information provided during the transaction

  • Hold onto the item for a specified period of time before taking further action, such as returning the payment or donating the item

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Q2. What will do you if someone is stealing coins in the store

Ans.

I would discreetly observe the individual to gather evidence, then report the incident to a manager for further action.

  • Observe the individual discreetly to gather evidence

  • Report the incident to a manager immediately

  • Do not confront the individual directly

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Q3. What will you do if the customer wants to return some item

Ans.

I would politely ask the customer for the reason for the return, check the store's return policy, and process the return accordingly.

  • Politely ask the customer for the reason for the return

  • Check the store's return policy to ensure the item is eligible for return

  • Process the return by following the store's procedures

  • Offer an exchange or refund based on the store's policy

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Q4. What do you do if there is a line at your counter

Ans.

I would efficiently serve each customer in line while maintaining a positive attitude and ensuring accuracy in transactions.

  • Acknowledge the line and assure customers that you will assist them shortly

  • Work quickly and efficiently to process transactions

  • Maintain a positive and friendly attitude towards customers

  • Call for backup if the line is too long or if there are complex transactions to handle

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Q5. What are customer not currently offer in pos

Ans.

Some items that customers are not currently offered in the point of sale system.

  • Gift cards for other retailers

  • Customized loyalty programs

  • Digital receipts

  • Product recommendations based on past purchases

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Q6. What to do if there are expired goods the store

Ans.

Remove expired goods from shelves, mark down prices if necessary, and dispose of properly.

  • Immediately remove expired goods from shelves to prevent customers from purchasing them

  • Check if there is a policy in place for marking down prices on expired goods

  • Dispose of expired goods properly according to store guidelines

  • Communicate with management about the situation and any necessary actions

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Q7. What action have you taken for control the shrinkage

Ans.

Implemented various measures to control shrinkage

  • Conducted regular audits to identify areas of high shrinkage

  • Implemented strict inventory control procedures

  • Trained employees on theft prevention techniques

  • Installed CCTV cameras to monitor store activity

  • Collaborated with local law enforcement to prosecute shoplifters

  • Implemented a reward program for employees who report theft or suspicious activity

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Q8. TL rules and comment rules u can follow

Ans.

TL rules refer to Time Limit rules while comment rules refer to guidelines for writing comments in code.

  • TL rules are guidelines for completing tasks within a specified time frame

  • Comment rules are guidelines for writing clear and concise comments in code to explain its functionality

  • Examples of TL rules include completing a task within 1 hour, while comment rules may include using descriptive comments for each function

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Q9. Main important company rules u can fo

Ans.

Main important company rules include following dress code, adhering to work hours, maintaining confidentiality, and using company resources responsibly.

  • Follow dress code guidelines

  • Adhere to work hours and schedules

  • Maintain confidentiality of company information

  • Use company resources responsibly

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Q10. How much typing speed

Ans.

Typing speed of 60 words per minute

  • Typing speed is 60 words per minute

  • Accuracy is also important along with speed

  • Practice can help improve typing speed

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Q11. What' is computer knowledge

Ans.

Computer knowledge refers to understanding the basic principles and functions of computers, including hardware, software, and operating systems.

  • Understanding hardware components such as CPU, RAM, and hard drive

  • Knowledge of software applications and operating systems like Windows, MacOS, and Linux

  • Ability to troubleshoot common computer issues

  • Basic programming skills in languages like Python or Java

  • Familiarity with networking concepts and protocols

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Q12. What is the match information

Ans.

Match information refers to data or details that are used to determine if two items or entities are the same or similar.

  • Match information can include things like names, addresses, dates, or unique identifiers.

  • It is used in databases, search algorithms, and comparison processes.

  • For example, matching a customer's name and address to their account information to verify identity.

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Q13. What' is the match knowledge

Ans.

Match knowledge refers to the understanding and application of regular expressions in programming.

  • Understanding of regular expressions and their syntax

  • Ability to use regular expressions for pattern matching in programming languages

  • Knowledge of different functions and methods for matching patterns in text data

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Q14. What is the company rules

Ans.

Company rules are guidelines and policies set by the organization to ensure smooth operations and compliance with regulations.

  • Company rules may include dress code policies

  • Attendance and punctuality expectations

  • Data security and confidentiality guidelines

  • Use of company resources and equipment

  • Code of conduct and ethics policies

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Q15. And if the customer gets angry at you

Ans.

I would remain calm, listen to their concerns, and try to find a solution to address their issue.

  • Remain calm and composed

  • Listen actively to the customer's concerns

  • Apologize for any inconvenience caused

  • Offer a solution or escalate to a manager if necessary

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Q16. What are customer gets angry

Ans.

Customers may get angry due to various reasons such as long wait times, incorrect pricing, or poor customer service.

  • Long wait times at checkout

  • Incorrect pricing or scanning errors

  • Poor customer service or rude behavior from staff

  • Out of stock items or unmet expectations

  • Issues with returns or refunds

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Q17. How many ways to control the shrinkage

Ans.

There are several ways to control shrinkage, including implementing security measures, improving inventory management, and training employees.

  • Implementing security measures such as CCTV cameras, security tags, and access control systems

  • Improving inventory management through regular audits, accurate record-keeping, and proper storage

  • Training employees on theft prevention, customer service, and proper handling of merchandise

  • Conducting background checks on potential employees an...read more

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Q18. How to identify the Shrinkage

Ans.

Shrinkage can be identified through various methods.

  • Conducting regular inventory checks

  • Analyzing sales data and comparing it to inventory levels

  • Monitoring employee behavior and identifying suspicious activity

  • Installing security cameras and using surveillance footage to identify theft

  • Implementing anti-theft measures such as security tags or locks

  • Interviewing employees and customers to gather information

  • Tracking and investigating missing or damaged merchandise

  • Comparing actual c...read more

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Q19. What is Shrinkage

Ans.

Shrinkage refers to the loss of inventory due to theft, damage, or errors.

  • Shrinkage can be caused by employee theft, shoplifting, administrative errors, or supplier fraud.

  • It can result in significant financial losses for a business.

  • Examples of shrinkage include missing inventory, damaged goods, and discrepancies in inventory records.

  • Loss prevention officers are responsible for identifying and reducing shrinkage in a retail environment.

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Q20. What are the issues related to management systems?

Ans.

Issues related to management systems include lack of communication, poor leadership, resistance to change, and inadequate training.

  • Lack of communication between management and employees can lead to misunderstandings and inefficiencies.

  • Poor leadership can result in a lack of direction, motivation, and support for employees.

  • Resistance to change from employees can hinder the implementation of new management systems and processes.

  • Inadequate training on new management systems can ...read more

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Q21. How to control the shrinkage

Ans.

Shrinkage can be controlled by implementing effective inventory management, employee training, and security measures.

  • Regular inventory audits to identify and address discrepancies

  • Implementing strict access controls and surveillance systems

  • Training employees on proper handling and reporting of inventory

  • Conducting background checks on new hires

  • Implementing anti-theft measures such as security tags and locks

  • Collaborating with law enforcement to investigate and prosecute theft

  • Ana...read more

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Q22. What Challenges can face in Retail ?

Ans.

Retail faces challenges such as food safety, supply chain management, and customer satisfaction.

  • Ensuring proper food handling and storage to prevent contamination

  • Managing the supply chain to ensure timely delivery of fresh products

  • Meeting customer demands for quality and variety of products

  • Maintaining proper hygiene and sanitation in the store

  • Complying with food safety regulations and standards

  • Preventing theft and loss of inventory

  • Dealing with customer complaints and resolvin...read more

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Q23. What is customer service according to you?

Ans.

Customer service is providing assistance and support to customers before, during, and after a purchase.

  • Customer service involves actively listening to customers' needs and concerns.

  • It includes offering solutions and resolving issues in a timely and efficient manner.

  • Providing a positive and friendly experience to customers is essential for good customer service.

  • Building rapport and establishing trust with customers can enhance the overall customer service experience.

  • Examples: ...read more

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Q24. What is ATL vs BTL ?

Ans.

ATL refers to Above the Line marketing, which is mass media advertising. BTL refers to Below the Line marketing, which is targeted advertising.

  • ATL includes TV, radio, print, and outdoor advertising

  • BTL includes direct mail, email marketing, social media advertising, and event marketing

  • ATL is more expensive but reaches a larger audience

  • BTL is more targeted and personalized

  • ATL is used for brand awareness and recognition

  • BTL is used for lead generation and conversion

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Q25. What is upselling skill at the counter?

Ans.

Upselling skill at the counter involves recommending additional products or services to customers to increase sales.

  • Understanding the customer's needs and preferences

  • Suggesting relevant add-ons or upgrades

  • Explaining the benefits of the additional products or services

  • Being persuasive but not pushy

  • Offering discounts or promotions to incentivize upsells

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Q26. What are the types of retail ?

Ans.

There are several types of retail including department stores, specialty stores, supermarkets, and online retailers.

  • Department stores offer a wide range of products and brands under one roof, such as Macy's and Nordstrom.

  • Specialty stores focus on a specific product category, such as Sephora for beauty products or GameStop for video games.

  • Supermarkets offer groceries and household items, such as Walmart and Target.

  • Online retailers sell products through e-commerce platforms, su...read more

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Q27. How to you attract the customer

Ans.

Attracting customers involves understanding their needs, providing value, and building relationships.

  • Identify target audience and tailor messaging to their needs

  • Offer unique value proposition and differentiate from competitors

  • Build relationships through personalized communication and follow-up

  • Utilize various marketing channels such as social media, email, and events

  • Provide exceptional customer service to retain and attract new customers

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Q28. Work process in retail

Ans.

The work process in retail involves managing inventory, assisting customers, and processing transactions.

  • Managing inventory by keeping track of stock levels and ordering new products when needed

  • Assisting customers by providing product information, answering questions, and offering recommendations

  • Processing transactions by ringing up purchases, handling payments, and providing receipts

  • Maintaining store cleanliness and organization to create a positive shopping experience

  • Implem...read more

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Q29. What is retail marketing

Ans.

Retail marketing is the process of promoting and selling products or services to customers through various channels.

  • It involves understanding customer needs and preferences

  • Creating a marketing strategy to attract and retain customers

  • Using various channels such as advertising, promotions, and social media to reach customers

  • Analyzing sales data to measure the effectiveness of marketing efforts

  • Examples include creating in-store displays, running email campaigns, and offering loy...read more

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Q30. Have you worked in databricks

Ans.

Yes, I have worked in Databricks for data engineering projects.

  • I have experience using Databricks for data processing and analysis.

  • I have utilized Databricks for building and optimizing data pipelines.

  • I have worked with Databricks notebooks for coding and collaboration.

  • I have used Databricks clusters for scalable data processing.

  • I have integrated Databricks with other tools like Apache Spark for big data processing.

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