Sm Logistics Customer Support Executive Interview Questions and Answers

Q1. Why do you want to join us?
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Q2. To growing up myself along with company
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Q1. Who is a good customer Service executive?
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A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.
• Empathetic - able to understand and relate to customers' feelings and concerns

• Patient - able to remain calm and composed, even in challenging situations

• Knowledgeable - has a deep understanding of the product or service being offered

• Proactive - takes initiative to address customer issues befor
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Q2. What qualities a good customer Service executive must possess?
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A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.
• Strong communication skills to effectively interact with customers and colleagues

• Empathy to understand and address customer concerns

• Patience to handle difficult situations and irate customers calmly

• Problem-solving abilities to resolve issues efficiently

• Positive attitude to ma...read more
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Q1. Why did you choose this field?
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Q2. What's your favorite
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Q1. Soft skills test
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Irate customer wanted a refund, write an email saying we do not have refund policy.

Q1. Introduction Expectation Experience
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Q2. About Your self
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It was very good experience as the typing skills matter in CMA CGM

Shipping and geography base questions

Q1. About company and previous experience education etc
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Q1. Process related
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Q1. Some technical questions if u have time experience in shipping
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