Sky Automobiles Service Advisor Interview Questions and Answers

To make an estimate for a damaged or accidental vehicle, assess the visible damage, inspect the affected parts, consider the cost of replacement or repair, and factor in labor and additional expenses.

• Assess the visible damage on the vehicle

• Inspect the affected parts thoroughly

• Consider the cost of replacement or repair for damaged parts

• Factor in the cost of labor and additional expenses

• Use industry-standard estimating s...read more

SCP stands for Service Check Point, which is a systematic process to ensure quality service delivery.

• SCP is a set of guidelines and checkpoints that service advisors follow to ensure customer satisfaction.

• It includes steps like greeting the customer, understanding their needs, providing accurate information, and resolving issues.

• SCP helps service advisors maintain consistency, efficiency, and professionalism in their i...read more

The process owner of appointment scheduling is typically the Service Manager or the Operations Manager.

• The process owner is responsible for overseeing the entire appointment scheduling process.

• They ensure that appointments are scheduled efficiently and effectively.

• They may also be responsible for managing the appointment scheduling software or system.

• The process owner collaborates with the service advisors and technici...read more

A vehicle identification number (VIN) typically consists of 17 characters.

• A VIN is a unique code assigned to each vehicle.

• It is used to identify the make, model, and year of a vehicle.

• The VIN can also provide information about the vehicle's country of origin, manufacturer, and other details.

• The characters in a VIN can include both letters and numbers.

• An example of a VIN is 1HGCM82633A123456.

There are several types of gearboxes, including manual, automatic, continuously variable, and dual-clutch.

• Manual gearbox: Requires the driver to manually shift gears using a clutch pedal.

• Automatic gearbox: Shifts gears automatically without the need for manual intervention.

• Continuously variable transmission (CVT): Provides an infinite number of gear ratios for smooth acceleration.

• Dual-clutch transmission (DCT): Utilize...read more

The base process of business involves identifying customer needs, creating products or services to meet those needs, and delivering them to customers.

• Identify customer needs and preferences

• Develop products or services to meet those needs

• Create a marketing and sales strategy

• Deliver the products or services to customers

• Provide customer support and after-sales service

Six Sigma is a data-driven methodology for improving processes by reducing defects and variation.

• Six Sigma aims to achieve near perfection in processes by targeting a defect rate of 3.4 defects per million opportunities.

• It involves defining, measuring, analyzing, improving, and controlling processes to minimize variation and improve quality.

• Six Sigma uses statistical tools and techniques such as DMAIC (Define, Measure,...read more

There are 7 clauses in ISO 9001:2015.

• ISO 9001:2015 has 7 clauses that outline the requirements for a quality management system.

• These clauses cover areas such as context of the organization, leadership, planning, support, operation, performance evaluation, and improvement.

• For example, Clause 4 focuses on understanding the organization and its context, while Clause 8 addresses operation.

• Each clause is essential for ensur...read more

The most commonly used material in sheet metal is steel, which offers high strength and durability. Welding methods like spot welding and TIG welding are commonly used.

• Steel is the most commonly used material in sheet metal fabrication due to its strength and durability.

• Other materials like aluminum and stainless steel are also used in specific applications.

• Different grades of steel, such as mild steel (grade 1018) and...read more