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Simplilearn Customer Success Manager Interview Questions and Answers

Updated 20 Mar 2023

Simplilearn Customer Success Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why did you choose Simplilearn?
  • Q2. What are the data analysis tools you have worked on?
  • Ans. 

    I have worked on various data analysis tools including Excel, Tableau, and Google Analytics.

    • Proficient in Excel for data manipulation and analysis

    • Experience with Tableau for data visualization and reporting

    • Familiarity with Google Analytics for web analytics and reporting

    • Knowledge of SQL for querying and analyzing data

    • Experience with Python and R for statistical analysis and modeling

  • Answered by AI
  • Q3. Are you ok to work on US shift?
Round 3 - One-on-one 

(3 Questions)

  • Q1. Do you know about our business, I mean what we actually do at Simplilearn?
  • Q2. What is the difficulties you have faced in your customer success role?
  • Q3. What was your portfolio in customer success role?
  • Ans. 

    I managed a portfolio of 50+ clients in my previous customer success role.

    • Managed a diverse portfolio of clients from various industries

    • Developed and executed customer success plans to ensure client satisfaction and retention

    • Collaborated with cross-functional teams to address client needs and concerns

    • Achieved a 95% client retention rate

    • Provided regular reporting and analysis to senior management

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be energetic and be confident while giving your interview.

Interview questions from similar companies

I applied via Company Website and was interviewed in Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your past experience ? Could you tell us how relevant were your previous job responsibilities to this ?
  • Q2. Why do you want to join Toppr ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and go through the Job Description thoroughly before facing the interview.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via campus placement at International Institute of Information Technology (IIIT), Basar and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Video Call 

(3 Questions)

  • Q1. About company products
  • Q2. Tell me about your self?
  • Ans. 

    Experienced Customer Success Executive with a passion for building strong relationships and driving customer satisfaction.

    • Over 5 years of experience in customer success roles

    • Proven track record of increasing customer retention rates by implementing personalized strategies

    • Strong communication and problem-solving skills

    • Ability to collaborate cross-functionally to ensure customer needs are met

    • Passionate about delivering e

  • Answered by AI
  • Q3. What students are learning?
  • Ans. 

    Students are learning about customer success strategies, communication skills, problem-solving techniques, and industry trends.

    • Customer success strategies such as onboarding, retention, and upselling

    • Communication skills including active listening, empathy, and clear articulation

    • Problem-solving techniques for resolving customer issues and improving satisfaction

    • Industry trends in technology, SaaS, and customer experience

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced Customer Success Executive with a proven track record of driving customer satisfaction and retention.

    • Over 5 years of experience in customer success roles

    • Strong communication and problem-solving skills

    • Implemented strategies that increased customer retention by 20%

    • Led a team that achieved a 95% customer satisfaction rating

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2022. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Briefing about yourself
  • Q2. Briefing about the experience
  • Q3. Quality knowledge
  • Q4. Quick to manage work schedules
  • Q5. Family background
  • Q6. Expectations for hiring
Round 3 - One-on-one 

(1 Question)

  • Q1. Twisted questions work related to manage the teams and handel work statistic
Round 4 - Assignment 

This could be anything checking your communication.

Round 5 - Essay 

(1 Question)

  • Q1. Writing knowledge test
Round 6 - Group Discussion 

Final round to discuss about salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Never be worried to clear the rounds it looks like tuff, but when you can get your inner strength you can definitely succeed all your goals

I applied via Company Website and was interviewed in Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your past experience ? Could you tell us how relevant were your previous job responsibilities to this ?
  • Q2. Why do you want to join Toppr ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and go through the Job Description thoroughly before facing the interview.

Simplilearn Interview FAQs

How many rounds are there in Simplilearn Customer Success Manager interview?
Simplilearn interview process usually has 3 rounds. The most common rounds in the Simplilearn interview process are One-on-one Round and Resume Shortlist.
How to prepare for Simplilearn Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Simplilearn. The most common topics and skills that interviewers at Simplilearn expect are Onboarding, Cross Selling, Upsell, SAAS and upselling.

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Simplilearn Customer Success Manager Salary
based on 28 salaries
₹3.4 L/yr - ₹10.3 L/yr
59% less than the average Customer Success Manager Salary in India
View more details

Simplilearn Customer Success Manager Reviews and Ratings

based on 10 reviews

2.5/5

Rating in categories

2.7

Skill development

2.4

Work-Life balance

2.3

Salary & Benefits

2.4

Job Security

2.1

Company culture

1.9

Promotions/Appraisal

2.0

Work Satisfaction

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