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Shubham K Mart Customer Service Associate Interview Questions and Answers
Shubham K Mart Customer Service Associate Interview Experiences
8 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself.
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself.
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself.
Shubham K Mart interview questions for designations
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself?
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me About your self
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.
(5 Questions)
- Q1. What is your understanding of emotional intelligence?
- Ans.
Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.
Emotional intelligence involves self-awareness and self-regulation.
It also includes empathy and social skills.
Example: Being able to remain calm and composed in a stressful customer interaction.
Example: Understanding and responding appropriately to a customer's emotions.
- Q2. What is the role of technical customer service?
- Ans.
Technical customer service involves providing assistance with technical issues and troubleshooting for customers.
Assisting customers with technical issues related to products or services
Troubleshooting problems and providing solutions
Explaining technical information in a clear and understandable way
Offering guidance on how to use products or services effectively
Escalating complex technical issues to higher level suppor
- Q3. What is the difference between customer service and technical support?
- Ans.
Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.
Customer service involves addressing general inquiries and providing assistance with products or services.
Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.
Customer s...
- Q4. What are technical skills in customer service?
- Ans.
Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.
Proficiency in using customer relationship management (CRM) software
Ability to troubleshoot technical issues remotely
Knowledge of online chat platforms and ticketing systems
Experience with data entry and analysis for customer support
Familiarity with social media platforms for customer interaction
- Q5. What is customer satisfaction?
- Ans.
Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.
Customer satisfaction is the result of meeting or exceeding customer expectations.
It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.
Measuring customer satisfaction can be done through surveys, feedback forms, a...
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- MATLAB
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Srishti Sharma
Selected
I applied via Naukri.com and was interviewed in Jul 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Introduction about yourself
- Ans.
Experienced customer service professional with a background in retail and hospitality.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers and resolve issues efficiently
Familiar with CRM systems and handling customer inquiries via phone, email, and in person
- Q2. Why do you want in Customer Service
- Ans.
I enjoy helping others and solving problems, making customer service a perfect fit for me.
I have strong communication skills and enjoy interacting with people.
I am patient and empathetic, able to understand and address customer concerns.
I thrive in fast-paced environments and enjoy the challenge of finding solutions to customer issues.
I find satisfaction in providing excellent service and creating positive experiences
(2 Questions)
- Q1. What is Customer Service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and assisting customers in person.
- Q2. Why do you want to join wipro
- Ans.
I want to join Wipro because of its reputation for providing excellent customer service and its focus on innovation and growth.
I am impressed by Wipro's commitment to delivering high-quality customer service and I want to be a part of that team.
I believe Wipro's emphasis on innovation and technology aligns with my own interests and skills.
I am excited about the opportunities for growth and development that Wipro offers
(2 Questions)
- Q1. Introduction about yourself
- Ans.
Experienced customer service professional with a background in retail and hospitality.
Started career in retail, providing excellent customer service and resolving issues
Transitioned to hospitality industry, focusing on guest satisfaction and problem-solving
Strong communication skills, ability to remain calm under pressure
Proficient in handling customer inquiries, complaints, and feedback
Familiar with using CRM systems
- Q2. What makes you special
- Ans.
I am special because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service.
Strong communication skills - able to effectively communicate with customers and colleagues
Problem-solving abilities - can quickly and efficiently resolve customer issues
Dedication to providing excellent customer service - always go above and beyond to ensure customer satisfaction
Interview Preparation Tips
Shubham K Mart Interview FAQs
The duration of Shubham K Mart Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Shubham K Mart Customer Service Associate Interview Process
based on 8 interviews in last 1 year
1 Interview rounds
- HR Round
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Shubham K Mart Customer Service Associate Reviews and Ratings
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Rating in categories
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Store Manager
20
salaries
|  ₹4.2 L/yr - ₹9 L/yr |
|
Department Manager
8
salaries
| ₹2.4 L/yr - ₹3.4 L/yr |
|
MIS Executive
5
salaries
| ₹1.9 L/yr - ₹3.5 L/yr |
|
Assistant Store Manager
5
salaries
| ₹3 L/yr - ₹4.6 L/yr |
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Sales Executive
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salaries
| ₹1.2 L/yr - ₹2.5 L/yr |
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