Sheraton Hotels and Resorts F&B Associate Interview Questions and Answers for Experienced

Quant,Logical Reasoning

Simple Aptitude and Case study

Q1. How many restro in there hotel
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Q2. How many type of water and soft drinks
Ans. 
There are various types of water and soft drinks available in the market.
• Types of water: mineral water, purified water, sparkling water, flavored water

• Types of soft drinks: cola, lemon-lime soda, orange soda, root beer, ginger ale

• Other types of beverages: energy drinks, sports drinks, iced tea, fruit juices
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Q1. For how long can you work
Ans. 
I can work full-time, part-time, or on a flexible schedule depending on the needs of the job.
• I am available to work full-time hours (40 hours per week) if needed

• I am also open to part-time hours (less than 40 hours per week) if that better suits the job requirements

• I am willing to work on a flexible schedule, including weekends and holidays if necessary
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Q2. Why did you work in the hotel
Ans. 
I worked in the hotel industry because of my passion for hospitality and customer service.
• Passion for hospitality and customer service

• Opportunity to interact with guests from diverse backgrounds

• Enjoyment of working in a fast-paced environment

• Desire to learn and grow within the industry
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Q1. How many type of menu
Ans. 
There are typically four main types of menus: a la carte, table d'hote, cyclical, and special.
• A la carte menu offers individual items priced separately

• Table d'hote menu offers a set menu at a fixed price

• Cyclical menu changes regularly based on season or theme

• Special menu features limited-time or themed items
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Q2. How many type of table set up in 5 star hotel
Ans. 
There are several types of table setups in a 5-star hotel, including formal, informal, buffet, and banquet setups.
• Formal table setup includes fine dining with multiple courses and elegant tableware.

• Informal table setup is more casual with fewer courses and simpler tableware.

• Buffet setup allows guests to serve themselves from a variety of dishes displayed on tables.

• Banquet setup is used for large events and typically fe...read more
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Q1. Are you compare table 12 hour's in hotel
Ans. 
Yes, I am able to compare table 12 hour's in a hotel setting.
• I am familiar with the layout and organization of tables in a hotel restaurant.

• I can efficiently compare the setup and cleanliness of tables within a 12-hour period.

• I am able to identify any discrepancies or issues with the tables and address them promptly.

• For example, I have experience in ensuring tables are properly set up with clean linens and utensils wit
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Q2. You like hotel industry
Ans. 
Yes, I am passionate about the hotel industry because of the dynamic environment, opportunities for growth, and the chance to create memorable experiences for guests.
• I enjoy working in a fast-paced and customer-focused environment

• I appreciate the variety of tasks and challenges that come with working in a hotel

• I find satisfaction in providing excellent service and creating positive experiences for guests
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Q1. How many types of wins
Ans. 
There are three main types of wins: small wins, big wins, and moral wins.
• Small wins are minor achievements that contribute to overall success, such as completing a task or reaching a small goal.

• Big wins are major accomplishments that have a significant impact, such as winning a competition or achieving a long-term objective.

• Moral wins are victories that align with one's values and beliefs, even if they may not result i
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Q2. How toh handle guests
Ans. 
Handle guests with patience, empathy, and excellent customer service skills.
• Greet guests warmly and make them feel welcome

• Listen to their needs and concerns attentively

• Provide prompt and efficient service

• Handle complaints or issues calmly and professionally

• Go above and beyond to exceed guest expectations

• Maintain a positive attitude and smile

• Thank guests for their patronage
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Q1. How will you handle veg nonveg concern ?
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Q2. How to handle angary customer?
Ans. 
Handling an angry customer requires active listening, empathy, and a willingness to find a solution.
• Listen actively to the customer's concerns without interrupting them

• Empathize with the customer's frustration and acknowledge their feelings

• Apologize for any inconvenience caused and take responsibility for finding a solution

• Offer a solution that meets the customer's needs and expectations

• Follow up with the customer to e
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Q1. Tell me something about yourself? What are your strength and weakness?
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Q2. Technical questions regarding department.
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Q1. Why do you wanna join Marriott
Ans. 
I want to join Marriott because of its reputation for excellence in the hospitality industry and its commitment to providing exceptional guest experiences.
• Marriott is known for its high standards of service and quality

• I am impressed by Marriott's focus on guest satisfaction and personalized experiences

• The opportunity to work in a renowned global brand like Marriott is exciting

• Marriott offers great career growth and dev...read more
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Q2. Why do you wanna come to mumbai
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I want to come to Mumbai because it is a vibrant city with numerous opportunities for personal and professional growth.
• Mumbai is known as the financial capital of India, offering a wide range of job opportunities in various industries.

• The city has a diverse and multicultural environment, which would allow me to interact with people from different backgrounds and learn from their experiences.

• Mumbai is home to some of th...read more
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