Shanthi Gears Assistant Sales Manager Interview Questions and Answers

IATF 16949 is a quality management standard specifically for the automotive industry.

• IATF 16949 is based on ISO 9001 but includes additional automotive-specific requirements.

• It focuses on continuous improvement, defect prevention, and reducing variation and waste in the supply chain.

• Certification to IATF 16949 is often a requirement for automotive suppliers to do business with major manufacturers.

• Examples of requiremen...read more

Lean Manufacturing is a systematic approach to identifying and eliminating waste in the production process.

• Focuses on continuous improvement

• Reduces waste and increases efficiency

• Involves all employees in the process

• Uses tools such as value stream mapping and 5S

• Examples include Toyota Production System and Kaizen

Customer CSR stands for Customer Service Representative, who is responsible for providing assistance and support to customers.

• Customer CSR is the first point of contact for customers who need assistance with a product or service.

• They handle customer inquiries, complaints, and provide solutions to their problems.

• They are responsible for maintaining customer satisfaction and building strong customer relationships.

• Custome...read more

The NPD system here refers to the New Product Development system used by the company.

• The NPD system is a process used by the company to develop and launch new products.

• It involves various stages such as idea generation, product design, testing, and launch.

• The system is designed to ensure that new products meet customer needs and are profitable for the company.

• Examples of NPD systems include Stage-Gate, Agile, and Desig...read more