ServiceNow People Operations Associate Interview Questions and Answers

Q1. Why do you want to join this company?
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Q2. Why are you interested in customer service?
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Q3. Tell me about yourself?
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Q4. Do you know about BPO?
Ans. 
BPO stands for Business Process Outsourcing.
• BPO involves contracting out specific business functions to a third-party service provider.

• Common BPO services include customer support, accounting, and human resources.

• BPO can help companies save costs and improve efficiency.

• Examples of BPO companies include Accenture, IBM, and Infosys.
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Q5. Can you work under pressure?
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Q1. 1. Tell me about your self 2. How will you allocate resource and what are the steps, what should be consider before allocating resource ? 3. How will you resolve conflict
Ans. 
Answering interview questions about resource allocation and conflict resolution.
• When allocating resources, consider the project requirements, team capabilities, and available resources.

• Steps for resource allocation include identifying project needs, assessing resource availability, prioritizing tasks, and assigning resources accordingly.

• Before allocating resources, factors like budget, time constraints, and skill sets ...read more
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Q2. How will u allocate resources (Steps) what do we need to consider beforce allocation ?
Ans. 
Resource allocation requires careful planning and consideration of various factors.
• Identify the goals and objectives of the project

• Assess the available resources and their capabilities

• Prioritize the tasks and allocate resources accordingly

• Consider the timeline and deadlines

• Monitor and adjust the allocation as needed
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Q3. How will u deal with conflict in resource management
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I will deal with conflict in resource management by promoting open communication, prioritizing tasks, and finding compromises.
• Encourage open communication to address conflicts and concerns

• Prioritize tasks based on urgency and importance

• Find compromises that satisfy all parties involved

• Delegate responsibilities effectively to avoid resource conflicts

• Use conflict resolution techniques such as negotiation and mediation

• Pro...read more
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Q1. Self introduction what ever you are telling be confident on it
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Q1. All about previous experience and about resume
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Q1. Yourselves and experience related
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Q1. Same mentioned above
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Q1. Palindrome for a string`
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A palindrome for a string is a word, phrase, number, or other sequence of characters that reads the same forward and backward.
• Check if the string is equal to its reverse to determine if it is a palindrome.

• Ignore spaces and punctuation when checking for palindromes.

• Examples: 'racecar', 'madam', '1221'
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Q1. Tell me about yourself. Why do we hire u
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Q1. Lots of academic questions besides excel related questions
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Q1. Very difficult round to crack, as there were many academic questions related to accounting and financial management questions.
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Basic aptitude test and writing test

Q1. Just normal interview
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Q2. Introduction to oracle
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Q3. Previous job profile
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Q1. Offer discussions
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