Savoy Suites FNB Manager Interview Questions and Answers

HACCP stands for Hazard Analysis and Critical Control Points. It is a systematic approach to food safety management.

• HACCP is a preventive system used to identify, evaluate, and control food safety hazards.

• It involves seven principles: conducting hazard analysis, determining critical control points, establishing critical limits, monitoring procedures, corrective actions, verification, and record-keeping.

• HACCP is widely ...read more

Recovering a guest involves addressing their concerns and providing exceptional service.

• Listen actively to the guest's concerns

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternative to resolve the issue

• Provide exceptional service to exceed guest expectations

• Follow up with the guest to ensure satisfaction

I control wastage by implementing efficient inventory management systems and training staff on proper handling and storage of products.

• Implementing a strict inventory control system to track and monitor stock levels

• Regularly conducting inventory audits to identify any discrepancies or potential wastage

• Training staff on proper handling and storage techniques to minimize spoilage

• Implementing portion control measures to p...read more

To improve sales, focus on customer satisfaction, effective marketing strategies, and efficient sales processes.

• Provide excellent customer service to build loyalty and encourage repeat purchases.

• Analyze market trends and customer preferences to tailor marketing campaigns.

• Train and motivate sales staff to enhance their selling skills.

• Streamline sales processes to minimize customer wait times and maximize efficiency.

• Offe...read more

My day plan includes overseeing operations, managing staff, analyzing performance data, and implementing strategies for growth.

• Developing and implementing strategies to achieve sales targets

• Analyzing performance data to identify areas for improvement

• Managing and motivating a team of employees

• Ensuring compliance with company policies and procedures

• Building relationships with key stakeholders

• Training and developing staff