Rogers Communications Client Account Specialist Interview Questions and Answers

Experienced client service manager with a background in customer relations and team leadership.

• Over 5 years of experience in client service management

• Strong communication and problem-solving skills

• Proven track record of building and maintaining client relationships

• Managed a team of customer service representatives to ensure high levels of customer satisfaction

In my current role as a Client Service Manager, my day-to-day activities include managing client relationships, resolving issues, and ensuring client satisfaction.

• Managing client relationships by regularly communicating with clients and addressing their needs

• Resolving client issues and concerns in a timely and efficient manner

• Ensuring client satisfaction by monitoring feedback and implementing improvements

• Collaborating...read more

Client service manager is responsible for managing client relationships and ensuring customer satisfaction.

• Building and maintaining strong client relationships

• Resolving client issues and concerns

• Ensuring customer satisfaction through effective communication

• Collaborating with internal teams to meet client needs

• Identifying opportunities to upsell or cross-sell services

• Tracking and analyzing client feedback and performanc