RND Softech BPO Associate Interview Questions and Answers

Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced BPO Associate with a strong background in customer service and problem-solving.
• Experienced in handling customer inquiries and resolving issues

• Proficient in using CRM software and other customer service tools

• Excellent communication and interpersonal skills

• Ability to work under pressure and meet targets

• Strong problem-solving and decision-making abilities
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Q2. What is meaning by bpo and types of bpo?
Ans. 
BPO stands for Business Process Outsourcing. There are two types of BPO - Back Office Outsourcing and Front Office Outsourcing.
• BPO involves contracting out specific business processes to a third-party service provider

• Back Office Outsourcing includes tasks like data entry, accounting, HR, and payroll processing

• Front Office Outsourcing includes customer-facing tasks like customer service, technical support, and sales

• Exam...read more
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Q1. What is yours favorite place?
Ans. 
My favorite place is a secluded beach with crystal clear waters and white sandy shores.
• Secluded beach

• Crystal clear waters

• White sandy shores
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Q2. What do you know about customer care
Ans. 
Customer care involves providing assistance and support to customers before, during, and after a purchase.
• Customer care focuses on meeting the needs and expectations of customers

• It involves listening to customer concerns and resolving issues in a timely manner

• Building relationships with customers to ensure satisfaction and loyalty

• Providing product information, assistance, and guidance to customers

• Handling customer inqu...read more
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Q3. Self introduction
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Q4. What is bpo.Why you want to work with
Ans. 
BPO stands for Business Process Outsourcing. I want to work in BPO because of the opportunities for growth, exposure to different industries, and development of communication skills.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• Working in BPO provides opportunities for career growth and advancement, a...read more
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What type of weather you like

It was simple nd easy basic logic reasoning questions

They did provide time to prepare and then

Q1. What is insurance
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Q2. How does insurance work
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Q1. Tell me about yourself
Ans. 
I am a dedicated and hardworking individual with a passion for learning and growth.
• I have a strong work ethic and strive for excellence in everything I do

• I am a quick learner and adapt easily to new environments

• I have experience in project management and team collaboration
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Q2. Reason for selection of the organization to work with
Ans. 
Chose organization for its innovative projects and positive work culture.
• Impressed by the organization's track record of successful projects

• Attracted to the positive work culture and employee satisfaction

• Opportunity for growth and development within the organization
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Q1. Typing Test and related same
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Q2. Active listening while listen to sounds
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Q1. Why want to work in BPo
Ans. 
I want to work in BPO because of the fast-paced environment, opportunities for growth, and the chance to interact with diverse clients.
• Opportunity for career growth and development

• Fast-paced environment keeps me motivated

• Chance to interact with diverse clients and improve communication skills
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Q2. Questions based upon educational background
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Its all about the grammar

Its all about the voice assignment

Q1. Why u felt the previous organisation
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Q2. They have asked all general questions
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Q1. In this round hr will ask abt self introduction and hr will ask abt shift timings and salary
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Q1. Personal information
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Q2. Reason to join BPO
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Q1. Dealing with client
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Q2. Voice modulation
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Q1. Tell About Your Self
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Q2. What about your experience
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Q1. What is Authorization Denial process Non covered scenario Offset Timely filling
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Q2. What is Authorization Denial scenario Timely filling
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