RLabs Enterprise Services Incident Manager Interview Questions and Answers

Different types of networks include LAN, WAN, MAN, WLAN, PAN, CAN, SAN, and VPN.

• LAN (Local Area Network) - connects devices within a limited area like a home, office, or school

• WAN (Wide Area Network) - connects devices over a large geographical area, often using public infrastructure like the internet

• MAN (Metropolitan Area Network) - covers a larger geographic area than a LAN but smaller than a WAN

• WLAN (Wireless Local ...read more

Types of clouds include cumulus, stratus, cirrus, and nimbus.

• Cumulus clouds are fluffy and white, often seen on a sunny day.

• Stratus clouds are flat and gray, covering the sky like a blanket.

• Cirrus clouds are thin and wispy, high in the sky.

• Nimbus clouds are dark and bring rain or storms.

• Other types include cumulonimbus, altostratus, and stratocumulus.

Incident, problem, and change management are processes used in IT service management to handle incidents, problems, and changes in a systematic and efficient manner.

• Incident management involves identifying, analyzing, and resolving incidents to restore normal service operation as quickly as possible.

• Problem management focuses on identifying the root cause of recurring incidents and implementing permanent solutions to p...read more