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Rippling Customer Support Specialist Interview Questions and Answers

Updated 5 Oct 2024

Rippling Customer Support Specialist Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Sep 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

Firts round was aptitude test along with email writing particular to their own scenarios it will be of 45 minutes

Round 2 - HR 

(2 Questions)

  • Q1. Why did you choose rippling?
  • Ans. 

    I chose Rippling because of its user-friendly interface, automation features, and reputation for excellent customer support.

    • User-friendly interface makes it easy to navigate and use the platform

    • Automation features streamline processes and save time

    • Reputation for excellent customer support ensures assistance when needed

  • Answered by AI
  • Q2. Basic introduction about yourself and they will explain their process
Round 3 - One-on-one 

(3 Questions)

  • Q1. Resume based questions
  • Q2. Tell me about a situation where you had to handle escalation
  • Ans. 

    Handled an escalation by empathizing with the customer, addressing their concerns, and finding a satisfactory resolution.

    • Remain calm and empathetic towards the customer

    • Listen actively to understand the root cause of the issue

    • Offer solutions or alternatives to address the customer's concerns

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI
  • Q3. Why did you choose customer support
  • Ans. 

    I chose customer support because I enjoy helping others and solving problems.

    • Enjoy assisting customers with their inquiries and issues

    • Like the challenge of finding solutions to problems

    • Have strong communication and interpersonal skills

    • Value the opportunity to make a positive impact on customer experiences

  • Answered by AI
Round 4 - One-on-one 

(2 Questions)

  • Q1. Resume based questions
  • Q2. Behaviour analysis like how strong are you and how open are u to learn new methods

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont give short answers
Elaborate your answer using star technique
For every question make sure u have an example of situation from your previous role
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Round one is a 45-minute assessment test. It comprises 14 multiple-choice questions and 1 written test email writing based on a scenario.

Round 2 - HR 

(1 Question)

  • Q1. Round 2 was HR screening round, it was a discussion about the job role, past experiences, shits, and pay scale.

Interview Preparation Tips

Topics to prepare for Rippling Customer Support Specialist interview:
  • Email writing
  • English Language

Customer Support Specialist Interview Questions Asked at Other Companies

asked in Rippling
Q1. Definition of Customer support, Short and long term goals.
asked in Vyapar
Q2. What is accounting and balanced sheet
asked in Vyapar
Q3. A situation to sell a duster.
asked in Rippling
Q4. Why did you choose rippling?
asked in V-Count
Q5. What is class in java

I applied via Approached by Company and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Assignment 

Darfting email or chat responses

Round 2 - One-on-one 

(1 Question)

  • Q1. Definition of Customer support, Short and long term goals.
  • Ans. 

    Customer support is providing assistance and resolving issues for customers in a timely and efficient manner.

    • Short-term goal: Respond to customer inquiries and resolve issues within a set timeframe.

    • Long-term goal: Build strong relationships with customers and improve overall customer satisfaction.

    • Examples: Providing technical support, answering product questions, handling complaints and refunds.

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion mostly and benefits expalnation.

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing complicated. But, provided the toxic work environment and Indian managers and HRBPs, please stay away from this organisation.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 
Round 3 - HR 

(1 Question)

  • Q1. About yourself. why rippling.
Round 4 - One-on-one 

(1 Question)

  • Q1. Questions on profile.

Interview Preparation Tips

Interview preparation tips for other job seekers - easy peasy
good comm skills required

Rippling interview questions for designations

 Customer Support Associate

 (3)

 Customer Success Specialist

 (1)

 Onboarding Specialist

 (1)

 Customer Service Associate

 (1)

 Payroll Specialist

 (1)

 Customer Success Associate

 (1)

 Product Lead

 (3)

 Summer Intern

 (1)

Customer Support Specialist Jobs at Rippling

View all

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Various types of pressure handling
  • Ans. 

    Various types of pressure handling

    • Positive pressure

    • Negative pressure

    • Differential pressure

    • Static pressure

    • Absolute pressure

    • Gauge pressure

  • Answered by AI

I applied via Walk-in and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Experience
  • Q2. Expected salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep Good knowledge in Logistics and Operations Field

I applied via Naukri.com and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Why your interest, how you manage time, how you will attract the farmer,
  • Q2. What do you know about our company, being a horticulturist how you will help the farmer through our company,
  • Ans. 

    I know that your company specializes in providing innovative solutions for farmers, and as a horticulturist, I can help improve crop yields and sustainability.

    • I am aware that your company offers a range of products and services tailored to the needs of farmers, such as seeds, fertilizers, and crop protection solutions.

    • I understand that your company focuses on sustainable agriculture practices and aims to help farmers i...

  • Answered by AI
  • Q3. What are your Weaker and stronger sides?
  • Q4. What role you like and why?
  • Q5. In brief explain about your MSc specialization and why u choose it.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidant while you speak, must have information regarding company where you are giving interview and role your applying. Knowledge about your study. Your new ideas and motivationals thoughts, also your ability all you need to know before you give an interview.
This much information suffice to crack interview.

I applied via Campus Placement and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why you chose ninjacart?
  • Ans. 

    I chose Ninjacart because of its reputation for quality products and excellent customer service.

    • Ninjacart has a strong reputation for providing high-quality products to its customers.

    • The company is known for its efficient delivery system, ensuring that customers receive their orders on time.

    • Ninjacart has a dedicated customer service team that is always ready to assist and resolve any issues.

    • The company offers a wide ra...

  • Answered by AI
  • Q2. If any illegal activity is took place in our company what will you do?
  • Ans. 

    I would immediately report the illegal activity to the appropriate authorities and cooperate fully with any investigations.

    • I would not ignore or cover up any illegal activity.

    • I would gather any evidence or information related to the illegal activity.

    • I would report the incident to my supervisor or the designated authority within the company.

    • I would cooperate fully with any investigations conducted by the authorities.

    • I w...

  • Answered by AI
  • Q3. What if they are also the part of the scam or illegal activity?
  • Ans. 

    If a customer is involved in a scam or illegal activity, it is important to follow company protocols and escalate the issue to the appropriate authorities.

    • Maintain professionalism and empathy while addressing the customer's concerns.

    • Gather as much information as possible about the situation and document it.

    • Follow company guidelines and protocols for handling such cases.

    • If necessary, escalate the issue to the relevant d...

  • Answered by AI
  • Q4. What if the head also knows about this illegal activity a and he is also a part of it?
  • Ans. 

    If the head is involved in illegal activity, it is important to report the matter to higher authorities or the appropriate legal channels.

    • Maintain professionalism and integrity

    • Document evidence of the illegal activity

    • Report the matter to higher authorities or the appropriate legal channels

    • Ensure the safety and well-being of oneself and colleagues

    • Consider seeking legal advice if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - 1.) Be truthful about your skills, because you are the one going to face the consequences.

2.) Give honest answer to your question irrespective of thinking about what will be going to happen.

3.) All the best😀👍

I applied via Recruitment Consultant and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tellme about yourself and How long you will stay if we hire you??

Interview Preparation Tips

Interview preparation tips for other job seekers - They look for genuine reason and how confident we are.nothing much complicated.

I applied via Recruitment Consultant and was interviewed before Jun 2019. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. No relevant questions to the job
  • Q2. Basic English tests

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are qualified above graduation, this is not the job you should be looking for.

Rippling Interview FAQs

How many rounds are there in Rippling Customer Support Specialist interview?
Rippling interview process usually has 3-4 rounds. The most common rounds in the Rippling interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Rippling Customer Support Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Rippling. The most common topics and skills that interviewers at Rippling expect are customer support, Payroll, Health Insurance, Automation and SAN.
What are the top questions asked in Rippling Customer Support Specialist interview?

Some of the top questions asked at the Rippling Customer Support Specialist interview -

  1. Definition of Customer support, Short and long term goa...read more
  2. Why did you choose rippli...read more
  3. Round 2 was HR screening round, it was a discussion about the job role, past ex...read more

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Rippling Customer Support Specialist Interview Process

based on 4 interviews

Interview experience

4.3
  
Good
View more

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Rippling Customer Support Specialist Salary
based on 41 salaries
₹8 L/yr - ₹13 L/yr
81% more than the average Customer Support Specialist Salary in India
View more details

Rippling Customer Support Specialist Reviews and Ratings

based on 12 reviews

2.8/5

Rating in categories

2.7

Skill development

2.2

Work-life balance

3.8

Salary

2.0

Job security

2.6

Company culture

2.5

Promotions

2.4

Work satisfaction

Explore 12 Reviews and Ratings
Customer Support Specialist, Benefits

Bangalore / Bengaluru

2-7 Yrs

Not Disclosed

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