Rippling Customer Support Specialist Interview Questions and Answers

Firts round was aptitude test along with email writing particular to their own scenarios it will be of 45 minutes

Q1. Why did you choose rippling?
Ans. 
I chose Rippling because of its user-friendly interface, automation features, and reputation for excellent customer support.
• User-friendly interface makes it easy to navigate and use the platform

• Automation features streamline processes and save time

• Reputation for excellent customer support ensures assistance when needed
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Q2. Basic introduction about yourself and they will explain their process
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Q1. Resume based questions
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Q2. Tell me about a situation where you had to handle escalation
Ans. 
Handled an escalation by empathizing with the customer, addressing their concerns, and finding a satisfactory resolution.
• Remain calm and empathetic towards the customer

• Listen actively to understand the root cause of the issue

• Offer solutions or alternatives to address the customer's concerns

• Follow up with the customer to ensure their satisfaction
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Q3. Why did you choose customer support
Ans. 
I chose customer support because I enjoy helping others and solving problems.
• Enjoy assisting customers with their inquiries and issues

• Like the challenge of finding solutions to problems

• Have strong communication and interpersonal skills

• Value the opportunity to make a positive impact on customer experiences
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Q1. Resume based questions
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Q2. Behaviour analysis like how strong are you and how open are u to learn new methods
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Round one is a 45-minute assessment test. It comprises 14 multiple-choice questions and 1 written test email writing based on a scenario.

Q1. Round 2 was HR screening round, it was a discussion about the job role, past experiences, shits, and pay scale.
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Darfting email or chat responses

Q1. Definition of Customer support, Short and long term goals.
Ans. 
Customer support is providing assistance and resolving issues for customers in a timely and efficient manner.
• Short-term goal: Respond to customer inquiries and resolve issues within a set timeframe.

• Long-term goal: Build strong relationships with customers and improve overall customer satisfaction.

• Examples: Providing technical support, answering product questions, handling complaints and refunds.
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Q1. Salary discussion mostly and benefits expalnation.
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Q1. About yourself. why rippling.
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Q1. Questions on profile.
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