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Rippling Customer Support Specialist Interview Questions and Answers

Updated 5 Oct 2024

Rippling Customer Support Specialist Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Sep 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

Firts round was aptitude test along with email writing particular to their own scenarios it will be of 45 minutes

Round 2 - HR 

(2 Questions)

  • Q1. Why did you choose rippling?
  • Ans. 

    I chose Rippling because of its user-friendly interface, automation features, and reputation for excellent customer support.

    • User-friendly interface makes it easy to navigate and use the platform

    • Automation features streamline processes and save time

    • Reputation for excellent customer support ensures assistance when needed

  • Answered by AI
  • Q2. Basic introduction about yourself and they will explain their process
Round 3 - One-on-one 

(3 Questions)

  • Q1. Resume based questions
  • Q2. Tell me about a situation where you had to handle escalation
  • Ans. 

    Handled an escalation by empathizing with the customer, addressing their concerns, and finding a satisfactory resolution.

    • Remain calm and empathetic towards the customer

    • Listen actively to understand the root cause of the issue

    • Offer solutions or alternatives to address the customer's concerns

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI
  • Q3. Why did you choose customer support
  • Ans. 

    I chose customer support because I enjoy helping others and solving problems.

    • Enjoy assisting customers with their inquiries and issues

    • Like the challenge of finding solutions to problems

    • Have strong communication and interpersonal skills

    • Value the opportunity to make a positive impact on customer experiences

  • Answered by AI
Round 4 - One-on-one 

(2 Questions)

  • Q1. Resume based questions
  • Q2. Behaviour analysis like how strong are you and how open are u to learn new methods

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont give short answers
Elaborate your answer using star technique
For every question make sure u have an example of situation from your previous role
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Round one is a 45-minute assessment test. It comprises 14 multiple-choice questions and 1 written test email writing based on a scenario.

Round 2 - HR 

(1 Question)

  • Q1. Round 2 was HR screening round, it was a discussion about the job role, past experiences, shits, and pay scale.

Interview Preparation Tips

Topics to prepare for Rippling Customer Support Specialist interview:
  • Email writing
  • English Language

Customer Support Specialist Interview Questions Asked at Other Companies

asked in Rippling
Q1. Definition of Customer support, Short and long term goals.
asked in Vyapar
Q2. What is accounting and balanced sheet
asked in Rippling
Q3. Why did you choose rippling?
asked in Vyapar
Q4. A situation to sell a duster.
asked in V-Count
Q5. What is class in java

I applied via Approached by Company and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Assignment 

Darfting email or chat responses

Round 2 - One-on-one 

(1 Question)

  • Q1. Definition of Customer support, Short and long term goals.
  • Ans. 

    Customer support is providing assistance and resolving issues for customers in a timely and efficient manner.

    • Short-term goal: Respond to customer inquiries and resolve issues within a set timeframe.

    • Long-term goal: Build strong relationships with customers and improve overall customer satisfaction.

    • Examples: Providing technical support, answering product questions, handling complaints and refunds.

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion mostly and benefits expalnation.

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing complicated. But, provided the toxic work environment and Indian managers and HRBPs, please stay away from this organisation.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 
Round 3 - HR 

(1 Question)

  • Q1. About yourself. why rippling.
Round 4 - One-on-one 

(1 Question)

  • Q1. Questions on profile.

Interview Preparation Tips

Interview preparation tips for other job seekers - easy peasy
good comm skills required

Rippling interview questions for designations

 Customer Support Associate

 (3)

 Customer Success Specialist

 (1)

 Onboarding Specialist

 (1)

 Customer Service Associate

 (1)

 Payroll Specialist

 (1)

 Customer Success Associate

 (1)

 Product Lead

 (3)

 Summer Intern

 (1)

Customer Support Specialist Jobs at Rippling

View all

Interview questions from similar companies

I applied via Walk-in and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Experience
  • Q2. Expected salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep Good knowledge in Logistics and Operations Field

I applied via Naukri.com and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Why your interest, how you manage time, how you will attract the farmer,
  • Q2. What do you know about our company, being a horticulturist how you will help the farmer through our company,
  • Ans. 

    I know that your company specializes in providing innovative solutions for farmers, and as a horticulturist, I can help improve crop yields and sustainability.

    • I am aware that your company offers a range of products and services tailored to the needs of farmers, such as seeds, fertilizers, and crop protection solutions.

    • I understand that your company focuses on sustainable agriculture practices and aims to help farmers i...

  • Answered by AI
  • Q3. What are your Weaker and stronger sides?
  • Q4. What role you like and why?
  • Q5. In brief explain about your MSc specialization and why u choose it.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidant while you speak, must have information regarding company where you are giving interview and role your applying. Knowledge about your study. Your new ideas and motivationals thoughts, also your ability all you need to know before you give an interview.
This much information suffice to crack interview.

I applied via Recruitment Consultant and was interviewed before Jun 2019. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. No relevant questions to the job
  • Q2. Basic English tests

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are qualified above graduation, this is not the job you should be looking for.

I appeared for an interview before Apr 2021.

Round 1 - Telephonic Call 

(2 Questions)

Round duration - 45 Minutes
Round difficulty - Medium

It was in the mid day and since I applied for a Frontend role the discussion was majorly around data structure and bit of Javascript.
The interviewer was helping and good listener.

  • Q1. 

    Merge Two Sorted Linked Lists Problem Statement

    You are provided with two sorted linked lists. Your task is to merge them into a single sorted linked list and return the head of the combined linked list.

    ...
  • Ans. 

    Merge two sorted linked lists into a single sorted linked list without using additional space.

    • Create a dummy node to start the merged list

    • Compare the values of the two linked lists and add the smaller value to the merged list

    • Move the pointer of the merged list and the pointer of the smaller value list

    • Continue this process until one of the lists is fully traversed

    • Append the remaining elements of the other list to the me

  • Answered by AI
  • Q2. 

    Sort 0 1 2 Problem Statement

    Given an integer array arr of size 'N' containing only 0s, 1s, and 2s, write an algorithm to sort the array.

    Input:

    The first line contains an integer 'T' representing the n...
  • Ans. 

    Sort an array of 0s, 1s, and 2s in linear time complexity.

    • Use three pointers to keep track of 0s, 1s, and 2s while traversing the array.

    • Swap elements based on the values encountered to sort the array in-place.

    • Time complexity should be O(N) and space complexity should be O(1).

  • Answered by AI
Round 2 - Face to Face 

(3 Questions)

Round duration - 60 Minutes
Round difficulty - Medium

It was more of a in depth round on the framework I'm working on and problem solving.

  • Q1. What is the event loop and what is its significance?
  • Ans. 

    The event loop is a mechanism in programming that allows for asynchronous execution of code.

    • The event loop is a key component in JavaScript's runtime environment, responsible for handling asynchronous operations.

    • It continuously checks the call stack for any pending tasks and executes them in a non-blocking manner.

    • The event loop ensures that the program remains responsive by allowing other code to run while waiting for ...

  • Answered by AI
  • Q2. Can you provide examples of output-based questions in JavaScript that utilize browser APIs?
  • Ans. 

    Output-based questions in JavaScript using browser APIs

    • Example 1: Write a script that uses the Geolocation API to display the user's current location on a map

    • Example 2: Create a program that uses the Web Audio API to play a sound when a button is clicked

    • Example 3: Develop a web page that uses the Canvas API to draw a simple animation

  • Answered by AI
  • Q3. How would you design a system to support localization in a mobile app?
  • Ans. 

    Designing a system to support localization in a mobile app

    • Use resource files to store localized strings for different languages

    • Implement a language selection feature for users to choose their preferred language

    • Utilize localization libraries or frameworks to streamline the process

    • Consider cultural differences when localizing content, such as date formats and currency symbols

  • Answered by AI
Round 3 - Face to Face 

(3 Questions)

Round duration - 75 Minutes
Round difficulty - Hard

It was more of a fitment/managerial round.
Didn't had any coding questions, but was asked more on approaches and optimisations.
Discussions on the project you have worked on.

  • Q1. You need to find the fastest 3 horses out of a group, given that you can only race 5 horses at a time. How would you approach this problem?
  • Ans. 

    To find the fastest 3 horses out of a group with 5 horses racing at a time, we can use a tournament style approach.

    • Divide the horses into groups of 5 and race them against each other. This will give you the fastest horse in each group.

    • Take the winners from each group and race them against each other. The top 3 horses in this final race will be the fastest 3 overall.

    • Keep track of the results and compare the timings to d

  • Answered by AI
  • Q2. How do you debug the root cause of lag on a screen?
  • Ans. 

    To debug lag on a screen, analyze code, check for memory leaks, optimize rendering, and use profiling tools.

    • Analyze code to identify any inefficient algorithms or operations causing lag.

    • Check for memory leaks that could be impacting performance.

    • Optimize rendering by reducing the number of draw calls, optimizing shaders, and minimizing overdraw.

    • Use profiling tools like Xcode Instruments or Android Profiler to identify p

  • Answered by AI
  • Q3. Can you explain the architecture of the app you have recently worked on?
  • Ans. 

    The app I recently worked on is a social media platform for sharing photos and connecting with friends.

    • The app follows a client-server architecture, with the client being the mobile app and the server handling data storage and processing.

    • The client side is built using React Native for cross-platform compatibility.

    • The server side is implemented using Node.js with a MongoDB database for storing user data and photos.

    • The a...

  • Answered by AI

Interview Preparation Tips

Professional and academic backgroundI applied for the job as SDE - 1 in GurgaonEligibility criteriaNo criteriaCars24 interview preparation:Topics to prepare for the interview - Data Structures Algorithms, Javascript, System DesignTime required to prepare for the interview - 1 MonthInterview preparation tips for other job seekers

Tip 1 : Get your JS fundamentals right (if applying for a Frontend role, https://javascript.info/ is a good start)
Tip 2 : Apart from preparing data structures, practise on the communication skills as well (prepare your introduction, be a good listener and on spot improvisation plays key roles)

Application resume tips for other job seekers

Tip 1 : highlight projects related to the job profile in your resume and mention what was your contribution in them precisely in 1/2 lines.
Tip 2 : Include URLs to applications/projects that you have build and your achievements/blog (if any)

Final outcome of the interviewSelected

Skills evaluated in this interview

I applied via Walk-in and was interviewed in May 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself? How many years of experience do you have? Or rather You're a fresher. What was your job profile. If you're given a certain task how would be able to handle it. Do you know advanced ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Simple just don't hesitate to answer even if certain things that you don't know say it no without getting nervous just maintain your body language . That's it.

Interview Questionnaire 

1 Question

  • Q1. Telephonic round regarding salary discussions and further documentations.

Interview Preparation Tips

Round: Test
Experience: Aptitude Test

Simple mathematical problems and few reasoning related questions. Total 15 questions will be there and no negative markings.

Round: Test
Experience: Manager Round

They will ask tell me about yourself, why do you leaving the previous company, regarding stability etc.

They will also ask regarding cataloging and other catalog related questions like what the mandatory things to upload catalogs of Shirt, or bedsheets etc.

Rippling Interview FAQs

How many rounds are there in Rippling Customer Support Specialist interview?
Rippling interview process usually has 3-4 rounds. The most common rounds in the Rippling interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Rippling Customer Support Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Rippling. The most common topics and skills that interviewers at Rippling expect are customer support, Payroll, Health Insurance, Automation and SAN.
What are the top questions asked in Rippling Customer Support Specialist interview?

Some of the top questions asked at the Rippling Customer Support Specialist interview -

  1. Definition of Customer support, Short and long term goa...read more
  2. Why did you choose rippli...read more
  3. Round 2 was HR screening round, it was a discussion about the job role, past ex...read more

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Rippling Customer Support Specialist Interview Process

based on 4 interviews

Interview experience

4.3
  
Good
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Rippling Customer Support Specialist Salary
based on 43 salaries
₹8 L/yr - ₹13 L/yr
83% more than the average Customer Support Specialist Salary in India
View more details

Rippling Customer Support Specialist Reviews and Ratings

based on 12 reviews

2.8/5

Rating in categories

2.7

Skill development

2.2

Work-life balance

3.8

Salary

2.0

Job security

2.6

Company culture

2.5

Promotions

2.4

Work satisfaction

Explore 12 Reviews and Ratings
Customer Support Specialist, Benefits

Bangalore / Bengaluru

2-7 Yrs

Not Disclosed

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